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User Experience Research Operations Jobs (NOW HIRING)

Conga

Staff UX Researcher

Boston, MA · On-site

Contribute to the build-out of Conga's UX Research Program, including research operations, templates, participant recruitment, establishing baseline metrics, and shared standards * Lead end-to-end ...

Conga

Staff UX Researcher

Boston, TX · On-site

Contribute to the build-out of Conga's UX Research Program, including research operations, templates, participant recruitment, establishing baseline metrics, and shared standards * Lead end-to-end ...

Target

Senior UX Researcher, Quantitative

Minneapolis, MN · On-site

$98K - $176K/yr

Partner with Research Operations and cross-functional teams to evaluate and pilot responsible uses ... About you: * 5+ years of experience in UX research, quantitative research, applied research ...

AutoZone

UX User Experience Research Manager

Memphis, TN · On-site

$113K/yr

AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...

AutoZone

UX User Experience Research Manager

Memphis, TN · On-site

$113K/yr

AutoZone's UX Research Manager will have a passion to understand the "why" behind the behaviors and attitudes of our customers and AutoZone employees. The Manager of UX Research is a thought-leader ...

Yum Brands

Sr. UX Researcher

Plano, TX · On-site

Partners across UX, Product, Engineering, Marketing, and Restaurant Operations to ensure research findings drive action. * Helps advance research standards, templates, and processes as part of the ...

KFC Corporation

Sr. UX Researcher

Plano, TX · On-site

Partners across UX, Product, Engineering, Marketing, and Restaurant Operations to ensure research findings drive action. * Helps advance research standards, templates, and processes as part of the ...

YUM

Sr. UX Researcher

Plano, TX · On-site

Partners across UX, Product, Engineering, Marketing, and Restaurant Operations to ensure research findings drive action. * Helps advance research standards, templates, and processes as part of the ...

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User Experience Research Operations information

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$43.5K

$102.5K

$136K

How much do user experience research operations jobs pay per year?

As of Sep 12, 2026, the average yearly pay for user experience research operations in the United States is $102,462.00, according to ZipRecruiter salary data. Most workers in this role earn between $98,500.00 and $116,500.00 per year, depending on experience, location, and employer.

What is the difference between User Experience Research Operations vs User Experience Research Analyst?

AspectUser Experience Research OperationsUser Experience Research Analyst
Required CredentialsBachelor's or master's in UX, psychology, or related fields; experience with research toolsBachelor's or master's in UX, psychology, or related fields; strong analytical skills
Work EnvironmentSupports research teams, manages logistics, tools, and processesConducts user research, analyzes data, and reports findings
Employer & Industry UsageCommon in tech companies, product teams, and agenciesUsed across similar industries for user insights and product improvement

While User Experience Research Operations focuses on managing research processes and logistics, User Experience Research Analysts conduct the actual user studies and analyze data. Both roles require related skills and often collaborate to improve user-centered design.

What cities are hiring for User Experience Research Operations jobs?

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What states have the most User Experience Research Operations jobs?

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What are popular job titles related to User Experience Research Operations jobs?

For User Experience Research Operations jobs, the most frequently searched job titles are:

User Experience Research Operations jobs near you

Senior UX Researcher & Designer

Fort Worth, TX • On-site

Addison Group
See more jobs at Addison Groupexternal

$110K - $130K/yr

Full-time

Medical, Dental, Vision

Re-posted 4 days ago

Job description

Senior UX Researcher & Designer
Location: Fort Worth, TX (Hybrid)
Schedule: Hybrid | Remote Monday & Friday | Onsite Tuesday-Thursday
Salary: $110,000-$130,000 + Bonus + Employee Ownership Program
About Our Client
Our client is an established and growing financial services organization headquartered in Fort Worth, TX with more than 3,500 employees nationwide. For decades, they have been committed to delivering exceptional customer experiences while investing heavily in digital transformation, user experience, and enterprise technology initiatives. As part of this continued growth, they are expanding their Experience Design organization with a newly created Senior UX Researcher & Designer position.
Position Summary
Our client is seeking a Senior UX Researcher & Designer to partner directly with the Director of User Experience in driving enterprise-wide customer experience initiatives. This role combines quantitative UX research, UX strategy, research operations, and service design to influence product direction and business decisions through meaningful customer insights.
This is not a traditional UX research role focused solely on usability testing. Instead, you'll serve as a strategic research partner responsible for owning quantitative research initiatives while helping establish scalable research processes, governance, and operational excellence across the UX organization.
The ideal candidate will be considered a power user within Qualtrics, leading end-to-end research efforts while supporting future integrations with enterprise platforms such as Salesforce.
Key Responsibilities
  • Lead end-to-end quantitative UX research projects from planning through final recommendations.
  • Design, build, administer, and analyze complex surveys using Qualtrics.
  • Create dashboards, analytical reports, and executive-ready presentations that translate customer insights into business recommendations.
  • Manage Qualtrics participant directories, research assets, and survey infrastructure.
  • Partner with UX leadership to establish standardized research methodologies, governance, and best practices.
  • Collaborate with Product, Technology, Design, and Business stakeholders throughout the product lifecycle.
  • Support project intake processes, research operations, and service strategy initiatives.
  • Document research findings through journey maps, whiteboards, interview notes, process documentation, and design artifacts.
  • Help prepare the organization for future CRM integration initiatives, including Salesforce.
  • Drive continuous improvement initiatives around UX research operations and organizational processes.

Required Qualifications
  • Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Human Factors, User Experience, Design, Marketing Research, Information Science, or a related field.
  • 5+ years of UX Research experience with significant ownership of quantitative research initiatives.
  • Advanced expertise with Qualtrics, including:
    • Survey development
    • Dashboard creation
    • Reporting & analytics
    • Directory management
    • Participant management
  • Experience leading end-to-end quantitative research projects.
  • Strong analytical skills with the ability to translate research into actionable product and business recommendations.
  • Experience developing UX research processes, governance, and operational standards.
  • Strong documentation skills, including research synthesis, journey mapping, design documentation, and whiteboarding.
  • Excellent communication and presentation skills with executive-level stakeholders.

Preferred Qualifications
  • Financial Services or FinTech experience.
  • Digital banking or other regulated industry experience.
  • Enterprise UX Research or Research Operations (ResearchOps) experience.
  • Experience supporting enterprise Qualtrics implementations.
  • Familiarity with Salesforce or CRM integrations.
  • Service Design experience.
  • Customer Journey Mapping.
  • Design Thinking facilitation.
  • Agile software development experience.
  • E-commerce or digital customer experience background.

What You'll Receive
  • Competitive base salary of $110,000-$130,000
  • Annual performance bonus
  • Employee Stock Ownership Program (ESOP)
  • Comprehensive medical, dental, and vision benefits
  • Flexible hybrid work schedule
  • Strong executive support and visibility within a growing UX organization
  • Opportunity to influence enterprise-wide customer experience strategy

Work Environment
This is a hybrid position requiring onsite collaboration Tuesday through Thursday, with remote flexibility on Monday and Friday. Leadership promotes a flexible work environment that supports work-life balance while encouraging collaboration and innovation.
Hiring Process
  • Initial virtual interview with UX leadership
  • Second virtual interview with cross-functional stakeholders
  • Final onsite panel interview with UX leadership and senior business leaders

If you're passionate about quantitative UX research, customer insights, and helping shape enterprise digital experiences through data-driven decision making, we'd love to hear from you.

Apply