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User Experience Program Manager Jobs in Wixom, MI

twentysix

CX-UX Manager

Detroit, MI · On-site

$106K/yr

CX-UX Manager ¿Qué harás? * Liderar y evolucionar la práctica de UX/CX: Llevarás la disciplina desde una ejecución táctica hacia una función de gestión, orquestación y diseño estratégico.

NITS Solutions

UX Designer

Novi, MI · On-site

  • Medical

  • Vision

  • Retirement

  • PTO

... management and execution of dealer facing parts marketing programs. We build customize Business ... As a User Experience Designer for NITS Solutions, you will ensure that software products are user ...

NITS Solutions

UX Designer

Novi, MI

  • Medical

  • Vision

  • Retirement

  • PTO

... management and execution of dealer facing parts marketing programs. We build customize Business ... As a User Experience Designer for NITS Solutions, you will ensure that software products are user ...

Magna

Manager, User Experience

Troy, MI · On-site

$80K/yr

The Manager will also be responsible for driving continuous improvement of our support processes and user experience. The Manager is responsible for applying global Customer services standards to the ...

Magna

Manager, User Experience

Troy, MI

$80K/yr

The Manager will also be responsible for driving continuous improvement of our support processes and user experience. The Manager is responsible for applying global Customer services standards to the ...

Magna

Manager, User Experience

Novi, MI

$80K/yr

The Manager will also be responsible for driving continuous improvement of our support processes and user experience. The Manager is responsible for applying global Customer services standards to the ...

Collabera

UX Designer

Bingham Farms, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Vendor Management Programs. Collabera recognizes true potential of human capital and provides ... User Experience Designer Duration: 5 month (may extend) Location: Philadelphia, PA and Bingham ...

Collabera

UX Designer

Southfield, MI

... managed services and direct placement services to Global 2000 Corporations. Collabera is ranked ... Title : Sr. User Experience (UX) Designer Location : Southfield, MI Duration : 6 month (contract to ...

Aquent

UX Designer

Dearborn, MI · On-site

$50 - $55/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Demonstrated leadership experience (Lead or Principal level), including project management ... FSA Program * Weekly Direct Deposit * Resume / Portfolio Review + Interview Prep. You'll be set-up ...

Fabergent

UI/ UX Manager

Detroit, MI

$115K/yr

... UI Design Manager Location : Detroit, MI Duration : 4 months Interview Type : Phone face 2 face ... Proven experience developing and managing visual design guidelines and standards Proven experience ...

Stellantis

UX Creative Designer

Auburn Hills, MI · On-site

Working on production programs globally, you'll bring a user-centered, brand-driven mindset to ... Manage multiple design projects simultaneously while maintaining quality and attention to detail

New

Collabera

UX Designer

Southfield, MI · On-site

... managed services and direct placement services to global 2000 corporations. For consultants and ... Portfolio of past UX/IA projects including task flows, site maps, wireframes, etc. required.

Stellantis

UX Creative Designer

Auburn Hills, MI

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Working on production programs globally, you'll bring a user‑centered, brand‑driven mindset to ... Manage multiple design projects simultaneously while maintaining quality and attention to detail

New

THOMSON REUTERS

Lead UX Researcher

Ann Arbor, MI

$163K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is an individual contributor role and does not include formal people-management ... Base pay is one part of a comprehensive Total Reward program which also includes flexible and ...

Stem Xpert

UI/UX Designer

Ann Arbor, MI

As part of the Legacy Application Modernization Program (LAMP) this system was identified and ... manager, a wide degree of creativity and latitude is expected. This position if for what is ...

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All JobsUser Experience Program JobsUser Experience Program Manager JobsUser Experience Program Manager Jobs in Wixom, MI

User Experience Program Manager information

See Wixom, MI salary details

$71.9K

$115.1K

$150.5K

How much do user experience program manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for user experience program manager in Wixom, MI is $115,105.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,700.00 and $111,700.00 per year, depending on experience, location, and employer.

How does a user experience program manager typically collaborate with design and engineering teams to ensure project success?

A User Experience Program Manager acts as a bridge between design, engineering, and other cross-functional teams, ensuring alignment on project goals, timelines, and deliverables. They facilitate communication, manage stakeholder expectations, and help prioritize features based on user research and business objectives. Regular check-ins, collaborative workshops, and clear documentation are common practices to maintain momentum and address challenges early. This role requires balancing user needs with technical feasibility, making effective collaboration essential for delivering high-quality user experiences.

What are the key skills and qualifications needed to thrive as a user experience program manager?

To thrive as a User Experience Program Manager, you need a solid understanding of UX design principles, project management methodologies, and a background in design, human-computer interaction, or a related field. Familiarity with tools such as Jira, Asana, Figma, and UX research platforms, as well as certifications like PMP or Agile, are commonly required. Exceptional communication, stakeholder management, and leadership skills set outstanding candidates apart. These skills ensure seamless coordination between cross-functional teams, alignment of user needs with business goals, and successful delivery of impactful user experiences.

What is the difference between User Experience Program Manager vs User Experience Designer?

AspectUser Experience Program ManagerUser Experience Designer
CredentialsTypically requires a bachelor’s or master’s in UX, HCI, or related fields; certifications like PMP or UX certifications are commonUsually holds a degree in design, human-computer interaction, or related fields; certifications like NN/g or Adobe are beneficial
Work EnvironmentFocuses on managing multiple projects, coordinating teams, and aligning UX strategies across departmentsCenters on designing user interfaces, creating prototypes, and conducting user research
Employer & Industry UsageCommon in tech companies, agencies, and large organizations with complex UX initiativesFound in design agencies, product teams, and companies emphasizing user-centered design

The User Experience Program Manager oversees multiple UX projects, coordinating teams and strategies, while the User Experience Designer focuses on creating and refining user interfaces and experiences. Both roles require UX knowledge but differ in scope and responsibilities.

What does a user experience program manager do?

A User Experience (UX) Program Manager oversees projects and initiatives that improve the usability and satisfaction of digital products. They coordinate cross-functional teams—including designers, developers, and product managers—to ensure that user experience goals are met on time and within budget. Their responsibilities include setting project timelines, managing resources, and measuring the success of UX improvements. Ultimately, they serve as a bridge between stakeholders and UX teams to deliver products that delight users.

What job categories do people searching User Experience Program Manager jobs in Wixom, MI look for?

The top searched job categories for User Experience Program Manager jobs in Wixom, MI are:

What cities near Wixom, MI are hiring for User Experience Program Manager jobs?

Cities near Wixom, MI with the most User Experience Program Manager job openings:

User Experience Program Manager jobs near you
Infographic showing various User Experience Program Manager job openings in Wixom, MI as of June 2026, with employment types broken down into 92% Full Time, and 8% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $115,105 per year, or $55.3 per hour.

Customer Experience Program Manager

Stellantis

Auburn Hills, MI

Full-time

Re-posted 10 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

14th of 44 rated automakers

Job description

Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and execution of a dealer service improvement program. This role is a key contributor within the Technical Service Organization and is responsible for driving measurable improvements in dealer service operations, Fixed First Visit (FFV), and overall customer satisfaction. 

The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. This role requires strong analytical capability, executive‑level communication skills, and credibility within dealer fixed operations. 

Duties Include: 

  • Lead execution and continuous development of a dealer service improvement program, including metrics, dealer engagement approach, scoring methodology, and follow‑up cadence. 
  • Utilize advanced analytics and data platforms (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot) to analyze data and measure dealer performance. 
  • Analyze internal and external customer survey results following Customer Pay and Warranty repair events to identify trends, drivers of dissatisfaction, and FFV gaps. 
  • Serve as the primary owner of dealer consulting engagements focused on service operations and customer experience outcomes. 
  • Coordinate with Field Operations, Business Centers, Warranty Administration, Training, and Technical Support teams to align improvement initiatives and resources. 
  • Develop and maintain dealer performance scorecards and dashboards to track progress and impact. 
  • Identify target dealers based on performance metrics and conduct in‑depth dealer assessments to identify true root causes. 
  • Create dealer‑specific, prioritized action plans with defined owners, KPIs, and 30/60/90‑day milestones. 
  • Lead follow‑up reviews to evaluate progress, validate improvement, and adjust action plans as needed. 
  • Prepare executive‑level presentations summarizing dealer findings, trends, and program outcomes. 
  • Present data‑driven insights and recommendations to internal leadership, Field Operations teams, and dealer management. 
  • Provide network‑wide insights on systemic service, warranty, and technical gaps impacting customer satisfaction. 

Success in This Role: 

  • Sustained improvement in Fixed First Visit (FFV) and customer satisfaction metrics across targeted dealers 
  • Improved warranty quality, reduced rework, and enhanced diagnostic accuracy 
  • Clear, measurable dealer action plans with consistent follow‑through and accountability 
  • Strong collaboration across Mopar, Field Operations, and dealer leadership 
  • A scalable, datadriven program that delivers networkwide insight and longterm improvement 

Basic Qualifications: 

  • Bachelor’s degree 
  • Minimum 8 years of relevant work experience.
  • Strong proficiency in Microsoft Office 365, including PowerPoint, Excel, and Copilot AI 
  • Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot) 
  • Proven experience in automotive dealer fixed operations (service, warranty, technical, or op

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