User Experience Program Manager Jobs in Visalia, CA

JOB TITLE:                            PROGRAM MANAGER   

EMPLOYEE STATUS:          At Will, Salaried, Exempt     

AGENCY:                              Central Valley Training Center

SUPERVISES:                       Instructors and Job Coaches

REPORTS TO:                       Program Director

WORK TYPE:                        In-Person

STARTING SALARY:          $77,000/year

BENEFITS OFFERED:         Medical, Dental, Vision, and Life Insurance, 401k, Vacation, Sick, Holidays, and Personal Holidays 

(This job description is not an implied contract for employment.  It is a management tool for assigning work.)

STATEMENT OF JOB

Under the direct supervision of the Program Director, the Program Manager is responsible for coordinating, assigning, and supervising full-time & part-time direct care staff working in a day program and community-based program. The Program Manager must demonstrate the ability to establish and implement quality programming, communicate effectively with others, evaluate existing program structure and work with others to develop and implement tools, techniques and other resources to improve participant service and program effectiveness, and participate in management team decisions.  The Program Manager may also have areas of specialization such as: Employment, Person Centered Training, NCI Trainer, Teacher of Record, etc. As an employee, the Program Manager is responsible for implementing all aspects of the company’s positive behavioral program, complying with the agency’s policies and procedures, and demonstrating appropriate Employee Rules of Conduct.

                                   ESSENTIAL DUTIES AND RESPONSIBILITIES

• Evaluate and adjust participant programming to ensure care, safety, treatment and training for participants.
• Supervise assigned staff by directing and assigning duties which assure appropriate personnel coverage, and are consistent with Federal and State regulations and Agency policy and procedures.
• Promote participant independence and empowerment by listening to participants, asking questions that clarify and define participant needs, providing flexibility and working with program staff  to develop supports to meet participant needs.
• Serve and actively participate as a team member, in the development of training curriculum to meet program goals and objectives which support extensive community integration for participants.
• Provide training and instruction to staff who work with identified senior participants to gain employment, work experience through volunteerism, and /or start their own business through the Custom Endeavors Option (CEO) Program as well as addressing the needs of seniors who participate in the Senior Component of the program.
• Provide leadership which promotes and ensures high quality services to all participants.
• Assess the abilities, wants, and needs of individual participants and develop Individual Service          Plans (ISP’s) which coincide with participants’ Individual Program Plans (IPP’s).
• Coordinate and monitor program schedules with staff and participants to ensure participation in activities identified in Individual Service Plans.
• Gather and update all relevant participant data and present information with accuracy and completeness; integrate information into ideas that are organized and in style which others can act on.
• Initiate timely conversation with others, both co-workers and external professionals, regarding participant health and safety, improved services and CVTC programming.
• Thoroughly and accurately complete program paperwork.
• Apply effective feedback tools to resolve problems and improve employee work performance.
• Identify and reinforce positive employee performance, attitudes, and work behaviors.
• May require the provision of physical care and assistance including, but not limited to, feeding, toileting, and personal care in hygiene.
• Rapid On-Call Rotation
• Ensure that the program environment is safe, clean and organized.
• Provides exceptional customer service.
• Perform related duties as assigned.

                                                 PERIODIC RESPONSIBILITIES

• Initiate meetings with other staff to review participant progress, crisis, and medical issues and collaboratively works with others to adjust programming which accommodates participant needs.
• Coordinate and conduct meetings; meet with other Interdisciplinary Team members to review participant progress, define future goals and develop objectives consistent with the participant’s Individual Program Plan.
• Provide direct service to participants on an intermittent and/or temporary basis.
• Provide training and demonstrate crisis intervention techniques which reflect participant respect and dignity in all situations.
• Participate and successfully completes required in-service training to maintain certification and improve job related skills.
• Develop training budgets and monitor purchases.
• Monitor and document employee issues.
• Conduct employee performance appraisals as required and in accordance with Agency policy and procedures.
• Initiate timely and accurate communication of information to other supervisors.