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User Experience Internship Jobs in Rochester, NY

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User Experience Internship information

What types of projects and tasks can I expect to work on during a user experience internship?

As a User Experience Intern, you can expect to assist with a variety of projects such as conducting user research, creating wireframes and prototypes, and participating in usability testing. You may also collaborate closely with designers, product managers, and developers to help improve the overall user journey. Interns often gain experience analyzing user data, preparing presentations, and contributing ideas during team brainstorming sessions. This hands-on involvement offers valuable insight into the UX design process and helps you build a strong foundation for a future career in the field.

What are the key skills and qualifications needed to thrive as a user experience intern, and why are they important?

To thrive as a User Experience Intern, you typically need a basic understanding of UX principles, user research, and wireframing, supported by coursework or a portfolio of related projects. Familiarity with design tools like Figma, Sketch, or Adobe XD and usability testing platforms is commonly expected. Strong communication, collaboration, curiosity, and willingness to accept feedback are standout soft skills in this role. These abilities enable interns to contribute effectively to design teams, learn quickly, and help create user-centered products.

What is a user experience internship?

A User Experience (UX) Internship is a temporary position where students or recent graduates gain practical experience in designing and improving the usability, accessibility, and overall satisfaction of digital products like websites, apps, or software. Interns typically work under the guidance of experienced UX professionals and may assist with tasks such as user research, wireframing, prototyping, and usability testing. The goal of the internship is to provide hands-on learning and exposure to the UX design process in a real-world setting.

What are the most commonly searched types of User Experience jobs in Rochester, NY?

The most popular types of User Experience jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for User Experience Internship jobs?

Cities near Rochester, NY with the most User Experience Internship job openings:

User Experience Internship jobs near you
Infographic showing various User Experience Internship job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Sr. IT Support Technician

Innovative Solutions

Rochester, NY • On-site

$65K - $75K/yr

Full-time

Posted 19 days ago

Job description

Innovative is seeking an IT Support Specialist to provide technical support for our internal operations. As the primary point of contact for employee technology needs, you'll ensure seamless day-to-day operations. When internal needs are met, you'll provide Tier 1 support to NOC team, gaining valuable experience alongside experienced engineers.
Location: Rochester, NY (In-office 5 days per week)
What is this role responsible for:
  • Serve as first point of contact for all employee technology requests via helpdesk
  • Deploy and maintain Windows/Mac workstations, mobile devices, and peripherals
  • Troubleshoot hardware and software issues with hands-on desk-side support
  • Administer SaaS applications (Office 365, Slack, collaboration tools)
  • Manage and support all printers, copiers, scanners, and AV equipment
  • Support onboarding/offboarding processes and maintain system documentation
  • Proactively monitor and address potential issues before they impact employees

(When Internal Needs Met): Internal NOC Team / Support Tickets
  • Provide Tier 1 support for managed service team (password resets, basic troubleshooting)
  • Assist with routine client monitoring and maintenance under guidance of Senior Engineers
  • Escalate complex issues appropriately and document resolutions

What Experience You Need:
  • 1-3 years IT experience in end-user support (internships/coursework may be considered)
  • Associate's Degree in Computer Science, IT, or related field preferred
  • Proficiency with both Windows and Mac OS administration
  • Office 365 administration experience
  • Hardware troubleshooting skills (laptops, printers, mobile devices, AV equipment)
  • Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi)
  • Experience with ticketing systems (Autotask, ServiceNow, Zendesk, or similar)
  • Strong customer service and communication skills
  • Valid driver's license

Preferred Qualifications:
  • AV equipment setup and troubleshooting experience
  • Exposure to AWS or cloud technologies
  • Basic scripting (PowerShell, Python, Bash)
  • CompTIA A+, Network+, or similar certification

Metrics for Success:
  • 95%+ satisfaction rate on internal employee surveys
  • All internal requests addressed within defined SLAs
  • 100% uptime of office AV equipment and critical systems
  • AWS Cloud Practitioner certification within 6 months
  • Healthy ticket velocity across internal and external queues

Additional Information:
  • Occasional after-hours support and maintenance
  • On-call rotation after training period (6+ months)

$65,000 - $75,000 a year
The salary range provided is a general guideline. When extending an offer, Innovative considers factors including, but not limited to, the responsibilities of the specific role, market conditions, geographic location, as well as the candidate's professional experience, key skills, and education/training
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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