User Experience Intern Jobs in Raleigh, NC (NOW HIRING)

Relay, a dynamic and rapidly growing tech startup based in Raleigh, is on a mission to revolutionize frontline work. We've pioneered an entirely new product category: simple, rugged, smart-radio, along with a comprehensive cloud ecosystem, designed for B2B clients and frontline workers across diverse industries. Having achieved proven product-market fit by solving real-world customer pain and unlocking new capabilities, we're now expanding our Product team.

Our team is seeking driven and high-achieving undergraduate students for a paid school-year Product Management Internship with an expected graduation date between May 2027 - May 2028. We view these cohorts as a vital pipeline for identifying and cultivating our future full-time Product team members.

This is not a traditional internship-it's a rotational experience designed to expose interns to multiple sub-domains of product management and adjacent functions. Depending on your skills, interests, and performance, you'll rotate through and flex into areas such as:

• Core Product Management - shaping the roadmap, guiding discovery and delivery, and bringing AI-powered products to life.
• Revenue Strategy - analyzing markets, pricing, and GTM (go-to-market) strategy to accelerate adoption and growth.
• Solutions Engineering - engaging directly with customers to design, validate, and demonstrate AI-driven solutions in real-world environments.

You'll get hands-on exposure to how Relay brings its mission to life-from defining frontline needs, to designing features, to aligning GTM motions, to tailoring AI solutions for enterprise customers.

Based at our Raleigh headquarters, this in-office internship requires one day of onsite work per week and offers a flexible schedule of 8 to 20 hours, depending on your class schedule and availability.

Core Responsibilities:

• Support the Product Management Team on key initiatives and projects, contributing to the overall product strategy and roadmap.
• Contribute to the end-to-end product lifecycle, from ideation and research through development, launch, and post-launch analysis.
• Explore and integrate AI capabilities: Proactively identify opportunities to leverage AI/ML to enhance product features, derive deeper customer insights, and optimize product management workflows.

Product Discovery

• Participate in customer visits and calls to observe and learn how we identify opportunities for product innovation and differentiation.
• Consistently review analytics to identify areas of opportunity, understand user behavior, and inform product improvements.
• Assist in documenting, analyzing, and prioritizing feedback from internal customer-facing teams.
• Conduct solution discovery, trialing new products and features directly with customers to gather insights and validate solutions.

Product Delivery

• Collaborate closely with Engineering and QA to design viable and usable products and ensure timely delivery of features.
• Assist in defining product requirements and user stories for both new features and enhancements.
• Participate in sprint planning and stand-ups, ensuring product goals are clearly communicated and understood by development teams.
• Assist in driving product adoption and training by contributing to Release Notes and aligning with Operations and Sales teams.

• Candidates from the graduating classes of 2027 or 2028 at Universities in Raleigh, Durham, and Chapel Hill are eligible to apply for this program.
• Pursuing a Bachelor's degree in Business, Economics, Computer Science, or a related technical or business field with a GPA of 3.7 or above. 
• A strong blend of business and technical acumen, with the ability to engage meaningfully and add value in discussions encompassing both technology and business strategy.
• Curiosity about emerging technologies: A keen interest in staying abreast of cutting-edge technologies, particularly within the AI and real-time data space, and identifying how they can create new value for users.
• A passion for entrepreneurship with the ability to thrive and react proactively to changing business needs within a dynamic, high-growth startup environment.
• Excellent communication and interpersonal skills, with the ability to build strong relationships across teams and with customers.