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User Analyst Jobs in New York (NOW HIRING)

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional customer service. This role will be vital in ensuring a smooth roll out of Cisco IP Phones to users. The ...

User Support Analyst

New York, NY · On-site

$70K - $80K/yr

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional customer service. This role will be vital in ensuring a smooth roll out of Cisco IP Phones to users. The ...

Translate business needs into user stories, functional specifications, and clear acceptance criteria. * Analyze current platform performance issues and collaborate with technical teams to define ...

Product Data Analyst

Manhattan, NY · Hybrid

$103K - $128K/yr

Generate Product and User Insights * Design and build repeatable analyses and dashboards using BigQuery, Looker Enterprise and Hex to surface patterns in user behavior, feature adoption, engagement ...

User Researcher

Newark, NJ · On-site

$60/hr

Perform quick but thorough data analysis in order to create actionable findings. Deliver high quality user research solutions in an environment with frequently shifting priorities and new market ...

Designer, UI/UX

Moonachie, NJ · On-site

$85K - $110K/yr

Analyze customer behavior, product analytics, usability studies, and customer feedback to identify ... Monitor user engagement and recommend enhancements that improve customer satisfaction, usability ...

Perform quick but thorough data analysis in order to create actionable findings. Deliver high quality user research solutions in an environment with frequently shifting priorities and new market ...

Analyze user flows/designs to determine needed enhancements. Develop insights-driven wireframes, mock-ups, low- and high-fidelity prototypes that can be translated into or used in conjunction with ...

Conduct user research, usability testing, and competitor analysis to inform design decisions. Collaborate with product managers, developers, and other stakeholders throughout the product lifecycle.

Our ideal UI/UX designer has a passion for creativity and user experience. The successful candidate ... These include analyzing websites, preparing and participating in creating a content strategy ...

Mercata is looking for a few experienced buy-side equity analysts to participate in early user testing of our new AI-native Research OS for hedge funds and alternative asset managers. We are not ...

Mercata is looking for a few experienced buy-side equity analysts to participate in early user testing of our new AI-native Research OS for hedge funds and alternative asset managers. We are not ...

... complex analytical results, both written and verbally, in a clear and easy-to-understand manner with people regardless of their technical skill set. • Must have excellent interpersonal ...

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User Analyst information

What cities in New York are hiring for User Analyst jobs?

Cities in New York with the most User Analyst job openings:

Infographic showing various User Analyst job openings in New York as of August 2026, with employment types broken down into 88% Full Time, 8% Part Time, and 4% Contract. Highlights an 75% Physical, 4% Hybrid, and 21% Remote job distribution.

User Support Analyst

New York, NY • On-site

$70K - $80K/yr

Full-time

Re-posted 16 days ago


Job description

Company Description

Founded in 2004, Core BTS, Inc. is an award-winning IT consulting firm and managed services provider dedicated to problem solving. Using broad, scalable expertise, we leverage technology to transform business and enable change

Recognized for accelerating the adoption of digital technology to transform business, Core BTS delivers robust cloud, modern workplace, security, and networking solutions to commercial and public-sector clients.

With broad, scalable expertise, Core BTS is passionate about solving complex issues with an unwavering focus on client experience.

Job Description

Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional customer service.  This role will be vital in ensuring a smooth roll out of Cisco IP Phones to users.  The successful candidate will have a positive attitude and be self-motivated, with the willingness to learn and continue building their knowledge.

  • Provides technical support and guidance to resolve users Cisco IP phone hardware and software problems.
  • Develops training materials and/or provides onsite training.
  • Drafts or revises user training manuals and procedures.
  • Maintains logs of support services provided in the ticketing system or other appropriate database.
  • Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
  • Applies knowledge of computer software and hardware to assist users in resolving problems.
  • Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
  • Coordinates service or replacement of defective products from vendors and manufacturers.
  • Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
  • Performs other related duties as assigned.
Qualifications
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Strong analytical and problem-solving skills.
  • Proficient with Microsoft Office Suite or related software.
  • Thorough understanding of technology commonly used by clients and employees.
  • Ability to explain technical problems to nontechnical employees.

Education and Experience:

  • Two years of experience or Associates degree required; Bachelors degree in Computer Science, Business Administration, or related field preferred.
Additional Information

The compensation range for this position is $70,000-$80,000, depending on experience.

Location: NYC-ALL BOROS