Used Car Service Advisor
Dulles, VA · On-site
In conjunction with Service Director/ Manager the incumbent will maintain a schedule of ... Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon ...
Used Car Service Advisor
Dulles, VA · On-site
In conjunction with Service Director/ Manager the incumbent will maintain a schedule of ... Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon ...
Used Car Director
Rockville, MD · On-site
$65K/yr
Work closely with the Service and Parts departments to ensure vehicles are properly inspected ... Should you require accommodation during the interview process, please advise the hiring manager ...
Used Car Director
Rockville, MD · On-site
$65K/yr
Work closely with the Service and Parts departments to ensure vehicles are properly inspected ... Should you require accommodation during the interview process, please advise the hiring manager ...
Used Car Manager
Tysons, VA · On-site
$2.5K/mo
The Used Car Manager reinforces high standards for performance and customer service while closely ... Should you require accommodation during the interview process, please advise the hiring manager ...
Quick apply
Used Car Manager
Tysons, VA · On-site
$2.5K/mo
The Used Car Manager reinforces high standards for performance and customer service while closely ... Should you require accommodation during the interview process, please advise the hiring manager ...
Used Car Director
Rockville, MD · On-site
$65K/yr
Work closely with the Service and Parts departments to ensure vehicles are properly inspected ... Should you require accommodation during the interview process, please advise the hiring manager ...
Quick apply
Used Car Director
Rockville, MD · On-site
$65K/yr
Work closely with the Service and Parts departments to ensure vehicles are properly inspected ... Should you require accommodation during the interview process, please advise the hiring manager ...
Used Car Director
Rockville, MD · On-site
Work closely with the Service and Parts departments to ensure vehicles are properly inspected ... Should you require accommodation during the interview process, please advise the hiring manager ...
Used Car Director
Rockville, MD · On-site
Work closely with the Service and Parts departments to ensure vehicles are properly inspected ... Should you require accommodation during the interview process, please advise the hiring manager ...
Used Car Manager
Tysons, VA · On-site
$2.5K - $7.5K/mo
The Used Car Manager reinforces high standards for performance and customer service while closely ... Should you require accommodation during the interview process, please advise the hiring manager ...
Used Car Manager
Tysons, VA · On-site
$2.5K - $7.5K/mo
The Used Car Manager reinforces high standards for performance and customer service while closely ... Should you require accommodation during the interview process, please advise the hiring manager ...
Used Car Director
Rockville, MD · On-site
Work closely with the Service and Parts departments to ensure vehicles are properly inspected ... Should you require accommodation during the interview process, please advise the hiring manager ...
Used Car Director
Rockville, MD · On-site
Work closely with the Service and Parts departments to ensure vehicles are properly inspected ... Should you require accommodation during the interview process, please advise the hiring manager ...
Automotive Service Writer
Woodbridge, VA · On-site
... advisor, automotive writer, car automotive service writer, car dealer service writer, car dealer service advisor, car service writer, car service advisor, dealership service advisor, dealership ...
Automotive Service Writer
Woodbridge, VA · On-site
... advisor, automotive writer, car automotive service writer, car dealer service writer, car dealer service advisor, car service writer, car service advisor, dealership service advisor, dealership ...
Automotive Service Writer
$45K - $75K/yr
... advisor, automotive writer, Car automotive service writer, car dealer service writer, car dealer service advisor, car service writer, car service advisor, dealership service advisor, dealership ...
Quick apply
Automotive Service Writer
$45K - $75K/yr
... advisor, automotive writer, Car automotive service writer, car dealer service writer, car dealer service advisor, car service writer, car service advisor, dealership service advisor, dealership ...
Used Car Sales Manager
Rockville, MD · On-site
Partner with third party vendors and the service department to ensure completion of internal service repairs on used car vehicles before entering lot inventory * Prepare and administer annual ...
Used Car Sales Manager
Rockville, MD · On-site
Partner with third party vendors and the service department to ensure completion of internal service repairs on used car vehicles before entering lot inventory * Prepare and administer annual ...
Used Car Sales Manager
Rockville, MD · On-site
Partner with third party vendors and the service department to ensure completion of internal service repairs on used car vehicles before entering lot inventory * Prepare and administer annual ...
Quick apply
Used Car Sales Manager
Rockville, MD · On-site
Partner with third party vendors and the service department to ensure completion of internal service repairs on used car vehicles before entering lot inventory * Prepare and administer annual ...
Automotive Internal Service Advisor
Bethesda, MD · On-site
$24/hr
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... This role serves as a key liaison between technicians, parts, used car management, accounting, and ...
Quick apply
Automotive Internal Service Advisor
Bethesda, MD · On-site
$24/hr
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... This role serves as a key liaison between technicians, parts, used car management, accounting, and ...
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
Automotive Internal Service Advisor
Bethesda, MD · On-site
$24/hr
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
Automotive Internal Service Advisor
Bethesda, MD · On-site
$24/hr
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
Automotive Internal Service Advisor
Bethesda, MD · On-site
$24/hr
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... This role serves as a key liaison between technicians, parts, used car management, accounting, and ...
Quick apply
Automotive Internal Service Advisor
Bethesda, MD · On-site
$24/hr
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... This role serves as a key liaison between technicians, parts, used car management, accounting, and ...
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
Automotive Internal Service Advisor
Bethesda, MD · On-site
$24/hr
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
Automotive Internal Service Advisor
Bethesda, MD · On-site
$24/hr
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
... Service Advisor responsible for managing all internal repair orders, dealership vehicle ... Coordinate used car inspections, reconditioning, and mechanical repairs * Track reconditioning ...
Used Car Sales Manager
Rockville, MD · On-site
Partner with third party vendors and the service department to ensure completion of internal service repairs on used car vehicles before entering lot inventory * Prepare and administer annual ...
Used Car Sales Manager
Rockville, MD · On-site
Partner with third party vendors and the service department to ensure completion of internal service repairs on used car vehicles before entering lot inventory * Prepare and administer annual ...
Used Car Service Advisor information
What does a used car service advisor do?
A Used Car Service Advisor acts as the main point of contact between customers and the service department at a dealership or repair shop specializing in pre-owned vehicles. They assess customer concerns, schedule maintenance or repair work, communicate with technicians, and explain recommended services to customers. Their goal is to ensure vehicles are serviced efficiently and customers are informed and satisfied with their experience. Used Car Service Advisors also help with estimates, warranty issues, and keeping service records up-to-date.
What are the key skills and qualifications needed to thrive as a used car service advisor?
To thrive as a Used Car Service Advisor, you need strong automotive knowledge, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management software, service scheduling systems, and diagnostic tools is often required. Excellent communication, problem-solving, and organizational skills help you build trust with customers and coordinate effectively with technicians. These skills ensure accurate service recommendations, efficient workflow, and high customer satisfaction in a competitive automotive environment.
What are some common challenges a used car service advisor faces, and how can I prepare to handle them?
Used Car Service Advisors often encounter challenges such as managing customer expectations regarding older vehicles, addressing unforeseen issues during repairs, and balancing the needs of the service department with customer satisfaction. To handle these challenges, strong communication skills are essential for explaining repair recommendations and costs clearly. Familiarity with common issues in used vehicles, along with efficient time management and problem-solving abilities, will help you excel in this dynamic environment.
What is the difference between Used Car Service Advisor vs Sales Associate?
| Aspect | Used Car Service Advisor | Sales Associate |
|---|---|---|
| Credentials | Customer service skills, automotive knowledge, possibly certifications | Sales training, customer service skills |
| Work Environment | Service department, repair shops, dealerships | Showroom, dealership floor |
| Employer & Industry | Auto dealerships, service centers | Auto dealerships, retail stores |
| Search & Comparison Intent | Customer service, vehicle maintenance, repair | Vehicle sales, commissions, customer engagement |
The Used Car Service Advisor primarily focuses on assisting customers with vehicle repairs and maintenance, ensuring service satisfaction. In contrast, a Sales Associate concentrates on selling vehicles and meeting sales targets. While both roles require strong customer service skills and automotive knowledge, their daily tasks and goals differ significantly within the dealership environment.
How do used car service advisors get paid?
Used car service advisors typically earn a combination of a base salary and commissions or bonuses based on the amount of work they generate or customer satisfaction. They may also receive incentives for upselling services and parts, with pay structures varying by dealership. Strong communication skills and product knowledge can influence earning potential.
How hard is it to be a used car service advisor at a dealership?
Being a used car service advisor at a dealership requires strong communication skills, knowledge of vehicle repairs, and customer service abilities. The role involves managing repair orders, explaining technical issues to customers, and working in a fast-paced environment, often with certification or training in automotive systems. Success depends on experience, problem-solving skills, and the ability to handle customer interactions professionally.
Who makes more money, car salesman or used car service advisor?
Generally, car salesmen tend to earn higher commissions and have the potential for higher overall income compared to used car service advisors, who typically earn a fixed salary plus some bonuses. Service advisors usually have a steady income, while salespeople's earnings depend heavily on sales performance and commissions.
Used Car Service Advisor
Dulles, VA • On-site
AutoNation
• Motor Vehicle and Motor Vehicle Parts Wholesalers • 10K+ employees10,000+ employees
Full-time
Medical, Dental, Vision, Retirement
This job post has expired today. Applications are no longer accepted.
AutoNation rating
6.2
Based on 142 frontline employees who took The Breakroom Quiz
Job description
Manage, write, and track all Reconditioning, PDI, and Inventory Recall's. Responsible for communication, work allocation, supervision and training of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The incumbent is responsible for efficient and timely processing of used vehicle reconditioning, PDI's, and recall completion for all New / Used vehicles. Supporting and achieving the AutoNation four day turn around target. The RPR goals are to produce: - Increased Used Vehicle Gross and average monthly sales, by providing high quality, front line ready vehicles ready to be placed on-line. - Increased After-Sales Internal Gross managing the Recall, Reconditioning and PDI process.
What are the day-to-day responsibilities?
What are the requirements for this job
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented.
Exciting Benefits and Perks Await You:
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
What are the day-to-day responsibilities?
- Responsible for all internal repair orders written for PDI, CPO, New / Used Required Recalls and reconditioning service for all used vehicles.
- Participate in service and sales team meetings to provide updates on prior day performance.
- In conjunction with Service Director/ Manager the incumbent will maintain a schedule of Reconditioning / PDI Service Technician and Porter absences for training, vacation or personal reasons to assure a proper staffing to meet work demands.
- Identify all store inventory with open recalls, schedule and complete when parts are available.
- Liaise with parts / service team for timely recall completion. For non-brand products, the incumbent will liaise with other company stores selling the brand or non-company stores for recall completion.
- Conduct a walk around inspection with Used Car Manager of all store owned vehicles prior to recon to identify the type of Inspection / Certification which shall be performed and what is required to bring vehicle up to the AutoNation Appearance Standards. .
- Create a comprehensive estimate based on their inspection and technician findings. The estimate must include contains specific work required, total cost and timing prior to work being performed.
- Communicate via RPR Compass (when available) to get approval for additional work when needed.
- All repairs shall be on single repair order and closed by next business day of work completion.
- Manage all Reconditioning within After-Sales Compass RPR system, utilizing all functions which will maintain a status of all vehicles.
- Insure best parts options and correct price is used for all recon work. Insure the correct labor time and sale amount are used based on an approved labor time guide.
- Insure each CPO criteria is fulfilled, consistent with OEM and AN Standards.
- Manage the Reconditioning Vendor relationships, to improve quality, cycle time and accurate timely invoices.
- Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customer, co-workers and suppliers.
- Adhere to all company policies, procedures and safety standards.
What are the requirements for this job
- Must meet company's requirements for employment.
- Valid in-state driver's license and have and maintain an acceptable, safe driving record.
- Ability to drive manual transmission vehicles.
- Professional appearance.
- Demonstrated customer service skills.
- Previous industry knowledge preferred.
- High school diploma or the equivalent.
- Ability to read and comprehend written instructions and information.
- Production related experience preferred.
- ASE certification preferred.
- Excellent written, oral and interpersonal communication skills.
- Exposure to inclement weather.
- Ability to operate an automobile.
- Prolonged periods of standing, stooping and bending.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform job related tasks other than those specifically presented.
Exciting Benefits and Perks Await You:
- Competitive compensation and 401k matching
- Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
- Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
- Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
- Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
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About AutoNation
Sourced by ZipRecruiter
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with \"DRVPNK\" and \"What Drives You, Drives Us.\" AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Industry
Motor vehicle and motor vehicle parts wholesalers
Company size
10,000+ Employees
Headquarters location
Fort Lauderdale, FL, US
Year founded
1996