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Urgently Customer Service Jobs (NOW HIRING)

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service ... Respond, communicate, and solve customers concerns urgently and professionally. * Understand the ...

A-1 Mechanical

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative Job Summary: A-1 Mechanical is currently looking for Customer ... Respond, communicate, and solve customers concerns urgently and professionally. * Understand the ...

TOTALPACK INC

Customer Service Representative

Doral, FL · On-site

$15 - $16/hr

Total pack is currently seeking an EXPERIENCE Customer Service Associate We are urgently hiring for these positions. TotalPack is a wholesale distributor that sells packaging supplies, warehouse ...

TOTALPACK INC

Customer Service Representative

Doral, FL · On-site

$15 - $16/hr

Total pack is currently seeking an EXPERIENCE Customer Service Associate We are urgently hiring for these positions. TotalPack is a wholesale distributor that sells packaging supplies, warehouse ...

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Urgently Customer Service information

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How much do urgently customer service jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for urgently customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Urgently Customer Service vs Customer Support Specialist?

AspectUrgently Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may require certifications in customer serviceHigh school diploma; certifications in customer support or related fields are common
Work EnvironmentCall centers, retail, online support platformsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, telecommunications
Common Search & ComparisonCustomer service roles requiring urgent responseTechnical or product-specific support roles

Urgently Customer Service focuses on providing immediate assistance to customers, often in high-pressure situations, while Customer Support Specialists handle more technical or detailed inquiries. Both roles require strong communication skills, but Urgently Customer Service emphasizes quick resolution and responsiveness.

What are the key skills and qualifications needed to thrive as an Urgently Customer Service representative?

To thrive as an Urgently Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and digital communication tools is often required. Patience, active listening, and a calm demeanor under pressure are standout soft skills in this role. These qualities are essential for efficiently resolving customer issues and ensuring a positive service experience, which directly impacts customer satisfaction and company reputation.

What does an Urgently Customer Service representative do?

An Urgently Customer Service representative assists customers who use the Urgently platform for roadside assistance and related services. Their main responsibilities include answering customer inquiries, coordinating with service providers, resolving issues, and ensuring customers receive timely help during emergencies. They use communication skills to provide support via phone, chat, or email, and help ensure a positive experience for people needing urgent vehicle assistance.

What are some common challenges faced by Urgently Customer Service representatives, and how are these typically addressed?

Urgently Customer Service representatives often encounter high-stress situations, such as assisting customers who are stranded or in need of immediate roadside assistance. Managing multiple urgent requests simultaneously and maintaining composure while delivering timely, accurate information are key challenges. To address these, teams typically rely on robust training, clear communication protocols, and collaboration with dispatch and service providers. Regular team debriefs and support from supervisors also help representatives handle the fast-paced environment effectively.
What job categories do people searching Urgently Customer Service jobs look for? The top searched job categories for Urgently Customer Service jobs are:
Urgently Customer Service jobs near you
Infographic showing various Urgently Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

A1 Services

Lansing, MI • On-site

$16.25 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Customer Service Representative

A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and create career growth potential. Our company was established in 1983, and we provide HVAC Repair, Replacement and Installation services. The services we provide range from new construction installations of single family, multifamily and commercial fields. To HVAC technical repairs, or retro installations for customers who've purchased a new furnace, or air conditioner.

You'll learn the entire process of a Customer Service Rep from taking calls, understanding various questions with the capability of answering them. Scheduling appointed calls to the service technicians and following the designed system of our service department.

  • Deliver a 5 star experience every day to every customer and employee - always communicate positively with integrity, professionalism, and empathy.
  • Be proactive, and problem solve customer situations with the technician. While also providing minor HVAC support to the customer.
  • Respond, communicate, and solve customers concerns urgently and professionally.
  • Understand the dispatch board and making sure the technicians are efficient with their calls.
  • Coordinate customer and vendor calls to the A-1 Mechanical team.
  • Reschedule conflicting calls when necessary.
  • Review the after hour calls, get with the on call technician for necessary notes.
  • Maximize technician efficiency and customer experience for routing and experience level.
  • Ensure great customer service by communicating and notifying customer of arrivals, and delays.
  • Coordinate and schedule part replacement jobs.
  • Watch GPS for dispatching purposes and inform customers of technicians route to call location if necessary.

Position Benefits:

  • Health, Dental and Vision Insurance
  • Holiday, and Paid Vacation
  • Life Insurance
  • Long and Short Term Disability Insurance
  • 401k with match

Required Qualifications:

  • High School Diploma or equivalent
  • Willingness to learn and work hard

Preferred Qualifications:

  • Technically inclined, understand all general Microsoft Office applications

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