Upstream Process Development Jobs in Delaware (NOW HIRING)

Citi is looking for a Product Strategic Oversight Lead to drive business risk strategy, oversight, and change management across the Partnership Cards & Development organization. In this role, you will assess how regulatory, partner, and product changes affect the business, translating those findings into resilient processes and scalable risk-mitigation solutions. This is a high-impact opportunity to modernize the oversight environment by partnering with technical teams to replace manual processes with automated, future-ready frameworks.

Responsibilities Lead the end-to-end coordination of cross-functional change implementations, ensuring all affected products, partner processes, and systems are fully aligned before and after go-live. Assess the upstream and downstream impacts of regulatory, partner, and business changes, developing comprehensive implementation plans with clearly defined readiness criteria. Evaluate existing risk mitigation strategies and partner with technical teams to transition manual oversight processes to automated, scalable solutions.

Analyze competitive market landscapes, product performance data, and client research to surface trends, risks, and opportunities that inform strategic product roadmaps. Deliver regular, transparent reporting to senior leadership on implementation status, critical dependencies, emerging risks, and outstanding gaps. Shape client value propositions, segmentation strategies, and competitive positioning to strengthen Citi's standing as a preferred partner.

Contribute to the achievement of acquisition targets, revenue performance, and financial goals by identifying and executing on business plan opportunities. Monitor compliance with applicable laws, regulations, and internal policies, escalating control issues with clarity and supporting a sound risk culture across the team. Required Qualifications & Skills 10 or more years of experience in a relevant field, such as product management, program management, marketing, credit, acquisitions, or business risk assessment.

Demonstrated ability to evaluate, design, and strengthen business control environments in complex, regulated settings. Experience leading large-scale, cross-functional change management initiatives from assessment through operationalization. Ability to assess upstream and downstream impacts of business and regulatory changes and translate findings into actionable implementation plans.

Strong analytical and problem-solving skills with the ability to make sound decisions under pressure and adapt quickly to shifting priorities. Clear and concise written and verbal communication skills, with the ability to present complex information to senior stakeholders in a straightforward way. Bachelor's degree or equivalent university-level education.

Beneficial Skills & Qualifications Master's degree in a relevant discipline such as business, finance, or a related field. Familiarity with partnership card products, co-brand programs, or financial services product ecosystems. Experience working with technical teams to automate oversight or risk management processes.

What We Offer At Citi, you will have the opportunity to shape strategy at scale, working within a high-performing team where your decisions carry real impact. We offer an environment built on collaboration, accountability, and meaningful work, with the tools and support to help you grow throughout your career. Hybrid working model with 3 days in the office and 2 days working remotely, giving you structure and flexibility.

Strategic influence at a senior level, with direct visibility to leadership and the opportunity to shape how the organization manages risk and change. Access to Citi's global network and cross-functional teams, broadening your professional impact beyond a single business line. Ongoing learning and development opportunities to advance your expertise in risk, product strategy, and business oversight.

Competitive compensation and a comprehensive benefits package designed to support your financial wellbeing and long-term security. Wellbeing and work-life balance support, including programs tailored to mental, physical, and financial health. Apply today to bring your expertise in risk oversight and change management to one of the world's leading financial institutions and help shape the future of Citi's Partnership Cards business.

------------------------------------------------------ Job Family Group: Product Management and Development ------------------------------------------------------ Job Family: Product Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Atlanta Georgia United States ------------------------------------------------------ Primary Location Full Time Salary Range: $134,960.00 - $202,440.00 In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above

------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Anticipated Posting Close Date: Sep 08, 2026 ------------------------------------------------------ Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents - AI Notice and Right ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.