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Ups Store Associate Jobs in Springfield, IL (NOW HIRING)

The UPS Store 7076

Full-Time Center Associate

Springfield, IL · On-site

$14 - $15.25/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Continuously practices good listening skills with customers, UPS Store team members, and leadership

Ross Stores

Area Supervisor

Springfield, IL · On-site

Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ... ups and register area. * Removes clutter and ensures safe, clear egress to emergency exits.

Ross Stores, Inc

Area Supervisor

Springfield, IL

Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ... ups and register area. * Removes clutter and ensures safe, clear egress to emergency exits.

Ross Stores

Area Supervisor

Springfield, IL

Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ... ups and register area. * Removes clutter and ensures safe, clear egress to emergency exits.

Ross Stores

Area Supervisor

Springfield, IL

Area Supervisors are responsible for opening and closing the Store, supervising Associates, and ... ups and register area. Removes clutter and ensures safe, clear egress to emergency exits ...

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Ups Store Associate information

See Springfield, IL salary details

$10

$15

$18

How much do ups store associate jobs pay per hour?

As of May 29, 2026, the average hourly pay for ups store associate in Springfield, IL is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.52 and $16.68 per hour, depending on experience, location, and employer.

What key skills and qualifications are needed to thrive as a UPS Store Associate, and why are they important?

To thrive as a UPS Store Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, shipping software, and photocopying equipment is typically required. Attention to detail, problem-solving, and effective communication help associates deliver excellent service and handle diverse customer needs. These skills are crucial for maintaining efficient store operations, ensuring customer satisfaction, and upholding the UPS brand reputation.

What are some typical challenges faced by a UPS Store Associate, and how can they be managed effectively?

UPS Store Associates often juggle multiple responsibilities such as assisting customers with shipping, printing, packaging, and mailbox services. Common challenges include managing high customer volumes during peak times and addressing unique shipping requirements or issues. Effective time management, strong communication skills, and familiarity with store systems help Associates provide efficient service and maintain customer satisfaction. Team collaboration is also vital, as Associates frequently coordinate with coworkers to ensure smooth daily operations.

What are UPS Store Associates?

UPS Store Associates are customer service professionals who work at UPS Store locations, helping customers with shipping, packaging, printing, mailbox services, and other retail needs. They assist with preparing packages for shipment, processing returns, and providing information about UPS services. Associates also handle cash register transactions, maintain store cleanliness, and ensure a positive customer experience. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

What is the difference between Ups Store Associate vs FedEx Retail Associate?

AspectUps Store AssociateFedEx Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRetail store, shipping, packing, and printing servicesRetail store, shipping, package handling, and customer service
Employer & Industry UsageUnited Parcel Service (UPS) stores, shipping and printing industryFedEx Office locations, shipping and logistics industry

Ups Store Associates and FedEx Retail Associates share similar credentials and work environments, focusing on customer service, shipping, and printing services. Both roles are common in retail shipping stores and serve similar customer needs, making them comparable in industry and job functions.

What job categories do people searching Ups Store Associate jobs in Springfield, IL look for? The top searched job categories for Ups Store Associate jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Ups Store Associate jobs? Cities near Springfield, IL with the most Ups Store Associate job openings:
Ups Store Associate jobs near you

Full-Time Center Associate

The UPS Store 7076

Springfield, IL

$14.75 - $16.25/hr

Full-time

Posted 22 days ago

Job description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES          

  • Delivers outstanding customer service to walk-in customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Takes action to learn all product and service offerings, alternative solutions, and industry trends
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as assigned

QUALIFICATIONS            

  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds

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