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Ups Store Associate information

See Florida salary details

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$11

$13

How much do ups store associate jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for ups store associate in Florida is $11.79, according to ZipRecruiter salary data. Most workers in this role earn between $10.96 and $12.60 per hour, depending on experience, location, and employer.

What is the difference between Ups Store Associate vs FedEx Retail Associate?

AspectUps Store AssociateFedEx Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRetail store, shipping, packing, and printing servicesRetail store, shipping, package handling, and customer service
Employer & Industry UsageUnited Parcel Service (UPS) stores, shipping and printing industryFedEx Office locations, shipping and logistics industry

Ups Store Associates and FedEx Retail Associates share similar credentials and work environments, focusing on customer service, shipping, and printing services. Both roles are common in retail shipping stores and serve similar customer needs, making them comparable in industry and job functions.

What key skills and qualifications are needed to thrive as a UPS Store Associate, and why are they important?

To thrive as a UPS Store Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, shipping software, and photocopying equipment is typically required. Attention to detail, problem-solving, and effective communication help associates deliver excellent service and handle diverse customer needs. These skills are crucial for maintaining efficient store operations, ensuring customer satisfaction, and upholding the UPS brand reputation.

What are some typical challenges faced by a UPS Store Associate, and how can they be managed effectively?

UPS Store Associates often juggle multiple responsibilities such as assisting customers with shipping, printing, packaging, and mailbox services. Common challenges include managing high customer volumes during peak times and addressing unique shipping requirements or issues. Effective time management, strong communication skills, and familiarity with store systems help Associates provide efficient service and maintain customer satisfaction. Team collaboration is also vital, as Associates frequently coordinate with coworkers to ensure smooth daily operations.

What are UPS Store Associates?

UPS Store Associates are customer service professionals who work at UPS Store locations, helping customers with shipping, packaging, printing, mailbox services, and other retail needs. They assist with preparing packages for shipment, processing returns, and providing information about UPS services. Associates also handle cash register transactions, maintain store cleanliness, and ensure a positive customer experience. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
What are popular job titles related to Ups Store Associate jobs in Florida? For Ups Store Associate jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Ups Store Associate jobs in Florida look for? The top searched job categories for Ups Store Associate jobs in Florida are:
What cities in Florida are hiring for Ups Store Associate jobs? Cities in Florida with the most Ups Store Associate job openings:
Ups Store Associate jobs near you
Infographic showing various Ups Store Associate job openings in Florida as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, 1% Temporary, and 1% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $24,517 per year, or $11.8 per hour.
Retail Sales Associate / Customer Service Representative - The UPS Store

Retail Sales Associate / Customer Service Representative - The UPS Store

THE UPS STORE

Palm Beach Gardens, FL

Full-time

PTO

Posted 4 days ago

The UPS Store rating

5.7

Company rating: 5.7 out of 10

Based on 623 frontline employees who took The Breakroom Quiz

456th of 722 rated retailers

Job description

Retail Sales Associate / Customer Service Representative

The UPS Store is seeking a friendly, reliable, and customer-focused Retail Sales Associate / Customer Service Representative to join our team in Palm Beach Gardens, FL. This position is ideal for someone who enjoys helping people, working in a fast-paced retail environment, and learning a variety of shipping, printing, mailbox, and small business services. No shipping experience is required—we provide hands-on training for the right candidate.

RESPONSIBILITIES

  • Deliver outstanding customer service to walk-in customers and telephone inquiries.
  • Assist customers with shipping, packing, mailbox services, package drop-offs, Amazon returns, printing, copying, faxing, and retail purchases.
  • Receive and process packages for shipment through UPS, USPS, DHL, and other carriers.
  • Recommend shipping, packing, printing, and business service solutions based on customer needs.
  • Operate point-of-sale systems, printers, copiers, fax machines, laminating machines, binding equipment, and other store equipment.
  • Provide accurate information regarding shipping options, packaging requirements, delivery timelines, mailbox services, and printing solutions.
  • Learn all products, services, pricing options, and industry best practices.
  • Maintain a clean, organized, professional, and safe store environment.
  • Support daily store operations and assist team members as needed.
  • Perform other duties assigned by management.

QUALIFICATIONS

  • High school diploma or GED required.
  • Previous experience in retail sales, customer service, cashiering, shipping, printing, office services, hospitality, or related fields preferred.
  • Strong computer and internet skills.
  • Experience with Microsoft Office, POS systems, printers, copiers, or Adobe software is a plus.
  • Excellent communication and customer service skills.
  • Strong attention to detail and ability to multitask.
  • Friendly, professional, dependable, and team-oriented attitude.
  • Ability to work efficiently in a fast-paced retail environment.
  • Ability to stand for extended periods and lift up to 40 pounds.
  • Willingness to learn all aspects of The UPS Store business.

WHY WORK WITH US?

  • Paid Time Off (PTO)
  • Paid training and ongoing development.
  • Growth and advancement opportunities.
  • Stable, locally owned business.
  • Positive and supportive team environment.
  • Learn valuable skills in shipping, printing, retail sales, customer service, and small business operations.
  • Work with a diverse customer base including local residents, professionals, and small business owners.

No shipping or printing experience? We are happy to train motivated individuals with strong customer service skills and a positive attitude.

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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