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Unlicensed Customer Service Representative Jobs in Portland, OR

dbi

Customer Service Representative

Happy Valley, OR

$16.75 - $22.75/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

MFCP INC

Customer Service Representative

Portland, OR · On-site

$17 - $23/hr

Customer Service Representatives (CSR) are responsible for receiving requests for quotations, orders, and lead-times from customers. CSR's prepare quotations on standard and non-standard items, write ...

Mr. Handyman

Customer Service Representative

Tigard, OR · On-site

$15/hr

The CSR will build positive, professional relationships with our customers and technicians. The CSR answers phones/texts/emails, accurately captures and understands the customer needs, schedules ...

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All JobsUnlicensed Customer Service Representative JobsUnlicensed Customer Service Representative Jobs in Portland, OR

Unlicensed Customer Service Representative information

See Portland, OR salary details

$10

$19

$28

How much do unlicensed customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for unlicensed customer service representative in Portland, OR is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

What is an unlicensed customer service representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an unlicensed customer service representative?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by unlicensed customer service representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

Do you need a license to be an unlicensed customer service representative?

Unlicensed customer service representatives typically do not need a license to perform their duties, as the role generally involves assisting customers, answering questions, and providing support without requiring specialized certifications. However, some industries or companies may require specific training or certifications depending on the nature of the services provided.

What are popular job titles related to Unlicensed Customer Service Representative jobs in Portland, OR?

For Unlicensed Customer Service Representative jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Unlicensed Customer Service Representative jobs in Portland, OR look for?

The top searched job categories for Unlicensed Customer Service Representative jobs in Portland, OR are:

What cities near Portland, OR are hiring for Unlicensed Customer Service Representative jobs?

Cities near Portland, OR with the most Unlicensed Customer Service Representative job openings:

Unlicensed Customer Service Representative jobs near you
Infographic showing various Unlicensed Customer Service Representative job openings in Portland, OR as of August 2026, with employment types broken down into 57% Full Time, and 43% Temporary. Highlights an 100% In-person job distribution, with an average salary of $41,463 per year, or $19.9 per hour.

Customer Service Representative

American Leak Detection - Portland, OR

Portland, OR

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

The Customer Service Representative at American Leak Detection of NAME is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the NAME area. 

Benefits for our Customer Service Reps (CSRs):

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home
  • Salary: $20.00 - $25.00 per hour

Customer Service Reps (CSR) Core Responsibilities:

  • Answering the phones
  • Explaining our services to potential clients
  • Manage the customer experience
  • Scheduling of appointments
  • Dispatch, routing, and scheduling of jobs for our technicians
  • Shift: 8 hour daytime shift, full-time
  • Availability: General workday is Monday through Friday, occasional weekend availability may be required

Customer Service Representative (CSR) Qualifications:

  • Excellent customer service and telephone skills
  • Excellent written and oral communication skills
  • Proficiency in Microsoft Office Suite
  • Experience in the plumbing, restoration, or construction industries- a plus but not required
  • Experience using Salesforce is a plus but not required

About American Leak Detection:
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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