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University Call Center Jobs (NOW HIRING)

Goodwill Sacramento

Call Center Manager

Sacramento, CA · On-site

Bachelor's degree in Social Work, Human Development, Sociology, Psychology or related field from accredited university or college, or equivalent call center work experience in a leadership/management ...

University of Rochester

$19.72 - $26.62/hr

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever ... Neurology Call Center Work Shift: UR - Day (United States of America) Range: UR URCC 204 H ...

MUSC

Manager, Call Center Operations

Charleston, SC · On-site

Summary The Manager of Call Center Operations reports to the Director, Call Center Operations ... Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular ...

Verida Inc

Call Center Supervisor - WI

Villa Rica, GA · On-site

Associate degree from an accredited college or university and/orcommensurateexperience in the areas of call center supervisory position. * Proficient in Microsoft Office software (Word, Excel ...

University of Rochester

$20.93 - $28.26/hr

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever ... Proficiently performs the job duties of a Call Center Rep. while additionally demonstrating ...

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How much do university call center jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for university call center in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

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Infographic showing various University Call Center job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 81% Full Time, 15% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Rep II

Jackson, MS • On-site

University of Mississippi Medical Center
Health Care and Social Assistance • 5 - 10K employees
Learn more about University of Mississippi Medical Centerexternal

$14 - $17.50/hr

Full-time

Re-posted yesterday

University Of Mississippi Medical Center rating

7.4

Company rating: 7.4 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

Job description

Hello,

Thank you for your interest in career opportunities with the University of Mississippi Medical Center. Please review the following instructions prior to submitting your job application:

  • Provide all of your employment history, education, and licenses/certifications/registrations. You will be unable to modify your application after you have submitted it.
  • You must meet all of the job requirements at the time of submitting the application.
  • You can only apply one time to a job requisition.
  • Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
  • Applications must be submitted prior to the close of the recruitment. Once recruitment has closed, applications will no longer be accepted.

After you apply, we will review your qualifications and contact you if your application is among the most highly qualified. Due to the large volume of applications, we are unable to individually respond to all applicants. You may check the status of your application via your Candidate Profile.

Thank you,

Human Resources

Important Applications Instructions:

Please complete this application in entirety by providing all of your work experience, education and certifications/

license.  You will be unable to edit/add/change your application once it is submitted.

Job Requisition ID:R00053001Job Category:Clerical and Customer ServiceOrganization:Scheduling-Access GuidesLocation/s:Main Campus JacksonJob Title:Call Center Rep IIJob Summary:To provide routine call center support to patrons, referring physicians, and university physicians such as physician referral and communications, appointment scheduling, responding to billing inquiries, answering telephones, and other duties as directed.Education & Experience

High school diploma/GED and one (1) year of related experience.
Certifications, Licenses or Registration required: NA

Knowledge, Skills & Abilities

Knowledge of customer service principles and procedures. Skill in the use of personal computers and related software applications. Verbal and written communication skills. Interpersonal skills to interact with a wide range of constituencies. Ability to assist and/or resolve customer service issues. Ability to multi-task.
Responsibilities

  • Provides call center support in all areas in order to provide optimum service, patient care and to facilitate the establishment and maintenance of relationships between referring physicians, general public and UMMC, and university physicians.
  • Provides assistance to patients, families, staff, and external agencies by scheduling appointments patient registration, admission, processing referrals, scheduling special events, and registering employees/customers for classes.
  • Investigates and resolves/refers customer request, questions, or problems applying knowledge of the system and applicable policies and procedures.
  • Facilitates call tracking and reporting of outcomes.
  • Complies with established policies and procedures; develops knowledge and professional skills through cross-training and attendance at department meetings.
  • Maintains the minimum required average for daily and monthly statistics pertaining to ready time and not available time and otherstatistical information as assigned; maintains applicable reports, records, and files.
  • The duties listed are general in nature and are examples of the duties and responsibilities performed and are not meant to be construed as exclusive or all-inclusive. Management retains the right to add or change duties at any time.


Physical and Environmental Demands
Requires occasional exposure to unpleasant or disagreeable physical environment such as high noise level and exposure to heat and cold, occasional handling or working with potentially dangerous equipment, frequent work produced subject to precise measures of quantity and quality, occasional bending, occasional lifting and carrying up to 75 pounds, occasional climbing, occasional crawling, frequent crouching/stooping, frequent driving, frequent kneeling, occasional pushing/pulling, constant reaching, constant sitting, constant standing, constant twisting, and constant walking. (occasional-up to 20%, frequent-from 21% to 50%, constant-51% or more)

Time Type:Full timeFLSA Designation/Job Exempt:NoPay Class:HourlyFTE %:100Work Shift:DayBenefits Eligibility:Grant Funded:NoJob Posting Date:09/10/2026Job Closing Date (open until filled if no date specified):

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About University of Mississippi Medical Center

Sourced by ZipRecruiter

The University of Mississippi Medical Center (UMMC) is the state's sole academic medical center, focused on enhancing the lives of Mississippi residents through education, research, and healthcare. UMMC houses seven health science schools with over 3,000 enrolled students, and its researchers are renowned for their contributions to areas like heart disease, diabetes, hypertension, and cancer treatment. Their efforts not only improve health outcomes but also drive economic growth and job opportunities in the state.

Industry

Health care and social assistance

Company size

5,001 - 10,000 Employees

Headquarters location

Jackson, MS, US

Year founded

1955

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