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Universal Studios Security Jobs (NOW HIRING)

NBCUniversal

Close Protection Officer

Manhattan, NY · On-site

... studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four ... The ideal candidate will be a hands-on security operations team member, have experience providing ...

NBCUniversal

Close Protection Officer

Manhattan, NY · On-site

... studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four ... The ideal candidate will be a hands-on security operations team member, have experience providing ...

NBCUniversal

Close Protection Officer

Manhattan, NY · On-site

... studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four ... The ideal candidate will be a hands-on security operations team member, have experience providing ...

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How much do universal studios security jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for universal studios security in the United States is $26.61, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $30.53 per hour, depending on experience, location, and employer.

What is a Universal Studios Security?

A Universal Studios Security job involves ensuring the safety and security of guests, employees, and property within the park. Security team members patrol the premises, monitor surveillance systems, assist guests, enforce park policies, and respond to emergencies. They play a crucial role in maintaining a safe and enjoyable environment for all visitors.

What are some common challenges faced by Universal Studios Security personnel, and how are they supported in handling them?

Universal Studios Security personnel often manage a variety of challenges, such as navigating large crowds, addressing lost or distressed guests, and responding quickly to safety incidents or emergencies. Security team members are supported through thorough onboarding, ongoing training, and clear protocols that emphasize teamwork and guest service. They work closely with other park staff, including management and first responders, to maintain a safe and welcoming environment. Effective communication and access to resources, such as surveillance and incident reporting systems, help the team handle situations efficiently and professionally.

What are the key skills and qualifications needed to thrive in the Universal Studios Security position, and why are they important?

To succeed as Universal Studios Security, candidates need a solid understanding of safety protocols, incident response, and general security practices, often supported by a high school diploma or equivalent. Familiarity with surveillance systems, radio communication equipment, and sometimes completion of recognized security training or certification is required. Standout soft skills include strong interpersonal communication, conflict resolution abilities, and professionalism under pressure. These qualities are essential to ensure guest safety, maintain order, and deliver outstanding customer service in a large, dynamic theme park environment.

What does a Universal Studios Security officer do?

A Universal Studios Security officer is responsible for maintaining safety and security within the park by monitoring guest and employee activity, enforcing rules, and responding to incidents. They often conduct patrols, manage access points, and coordinate with law enforcement if necessary, typically requiring good observation skills and sometimes security certifications.
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Universal Studios Security jobs near you
Infographic showing various Universal Studios Security job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,353 per year, or $26.6 per hour.

Senior Analyst, Application Support

Universal Studios

Orlando, FL • On-site

$80 - $110/hr

Other

Posted 5 days ago

Key responsibilities

  • Lead investigation and resolution of complex, high-impact, or recurring application incidents.

  • Coordinate with stakeholders, engineering, vendors, and application owners to resolve issues and communicate during incidents.

  • Monitor application health, perform routine checks, and support application changes, enhancements, and troubleshooting.

Job description

JOB SUMMARY:

The Sr Application Support Analyst is responsible for ensuring the reliability, performance, security, and continuous improvement of business-critical applications. This role serves as a senior technical resource and escalation point, providing guidance and support to Application Support Analysts while independently leading the investigation and resolution of complex or high-impact application issues. The Sr. Analyst coordinates with business stakeholders, engineering, vendors, and other technical teams to resolve issues, minimize business disruption, and maintain application stability.

The role monitors application health, identifies recurring issues and systemic risks, and drives root-cause analysis and long-term solutions to improve application reliability and operational efficiency. The Sr Analyst also supports application changes, enhancements, upgrades, and deployments; oversees access and security controls; and helps establish consistent support processes, documentation, and best practices. Through strong technical expertise, sound judgment, mentorship, and cross‑functional collaboration, the Sr. Application Support Analyst ensures applications effectively support business operations and deliver a reliable end‑user experience

MAJOR RESPONSIBILITIES:
  • Independently lead investigation and resolution of complex, high‑impact, or recurring application incidents, such as application errors, outages, and performance issues.
  • Serve as an advanced escalation point for issues that cannot be resolved through established support procedures or by Application Support Analysts.
  • Own complex incidents through resolution, coordinating with engineering, vendors, and application owners while maintaining accountability for issue progress, business impact, and resolution.
  • Perform immediate fixes or workarounds to restore service.
  • Manage user access, roles, and permissions.
  • Collaborate with stakeholders to evaluate business processes, identify system gaps, and translate requirements into prioritized enhancement or improvement recommendations.
  • Lead communication for high‑impact incidents, providing clear updates on business impact, technical status, risks, mitigation actions, and expected resolution. Establish and promote application support standards, operational best practices, and consistent support procedures across the team.
  • Coordinate stakeholder communications during major incidents and ensure timely, accurate updates through restoration and post‑incident follow‑up.
  • Monitor application health, uptime, and performance dashboards.
  • Perform routine checks to ensure integrations and services are functioning.
  • Develop, review, and approve support documentation, troubleshooting standards, escalation procedures, and operational runbooks.
  • Establish knowledge‑management standards and ensure recurring issues are converted into reusable support guidance, known‑error records, or standardized resolution procedures.
  • Document system configurations and troubleshooting steps.
  • Ensure processes are standardized and repeatable.
  • Perform minor configuration changes within the application.
  • Support small enhancement requests or business rule updates.
  • Coordinate with admins or developers for larger changes.
  • Conduct deeper investigations into recurring or critical issues.
  • Document root causes and long‑term fixes.
  • Identify trends in incidents to prevent future problems.
  • Collaborate with engineering to implement permanent solutions.
  • Lead or facilitate post‑incident reviews for significant incidents and track corrective actions through completion.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.
EDUCATION:
  • Bachelor’s degree from a four‑year college or university in MIS, Business or IT is required.
EXPERIENCE:
  • 3+ years of experience in application support, IT support, or a related technical role;
  • or equivalent combination of education and experience.
  • Advanced experience troubleshooting software applications, system integrations, or enterprise platforms.
  • Familiarity with ticketing systems (such as ServiceNow, Jira, or similar).
  • Experience working with logs, error analysis, and basic debugging techniques.
  • Exposure to incident management and root cause analysis processes.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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