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Universal Banker Jobs in Rochester, MN (NOW HIRING)

Merchants Bank

Universal Banker I

Rochester, MN · On-site

$21.01 - $24.66/hr

As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our ...

mgx

Universal Banker I

Rochester, MN

$18.25 - $22.75/hr

As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our ...

Alerus

Universal Banker

Rochester, MN · On-site

$19 - $21/hr

The Universal Banker will perform teller, customer service, new account opening and consumer lending duties. Responsibilities also include meeting sales goals by cross-selling bank products and ...

Alerus

Universal Banker

Rochester, MN · On-site

$19 - $21/hr

The Universal Banker will perform teller, customer service, new account opening and consumer lending duties. Responsibilities also include meeting sales goals by cross-selling bank products and ...

Old National Bank

Relationship Banker

Saint Charles, MN · On-site

$17 - $29.75/hr

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted ...

Old National Bank

Relationship Banker

Saint Charles, MN · On-site

$17 - $29.75/hr

Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a ...

Old National Bank

Relationship Banker

Saint Charles, MN · On-site

$17 - $29.75/hr

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted ...

Old National Bank

Relationship Banker

Rochester, MN · On-site

$17 - $29.75/hr

Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a ...

Old National Bank

Relationship Banker

Saint Charles, MN · On-site

$17 - $29.75/hr

Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a ...

Old National Bank

Relationship Banker

Rochester, MN

$17 - $29.75/hr

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted ...

Old National Bank

Private Banker II

Rochester, MN · On-site

$62K - $153K/yr

Overview Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a ...

Old National Bank

Private Banker II

Rochester, MN · On-site

$62K - $153K/yr

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted ...

WELLS FARGO BANK

Personal Banker Rochester, MN

Wykoff, MN

$19 - $23.25/hr

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs ...

New

WELLS FARGO BANK

Personal Banker Rochester, MN

Kasson, MN

$19.50 - $23.75/hr

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs ...

New

WELLS FARGO BANK

Personal Banker Rochester, MN

Zumbrota, MN

$20.25 - $24.75/hr

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs ...

New

WELLS FARGO BANK

Personal Banker Rochester, MN

Elba, MN

$18 - $22/hr

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs ...

New

WELLS FARGO BANK

Personal Banker Rochester, MN

Racine, MN

$19.50 - $23.75/hr

Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs ...

New

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All JobsUniversal Banker JobsUniversal Banker Jobs in Rochester, MN

Universal Banker information

See Rochester, MN salary details

$12

$19

$25

How much do universal banker jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for universal banker in Rochester, MN is $19.39, according to ZipRecruiter salary data. Most workers in this role earn between $16.88 and $21.11 per hour, depending on experience, location, and employer.

How does a Universal Banker typically balance customer service with sales responsibilities?

Universal Bankers are expected to provide excellent customer service while also identifying opportunities to recommend banking products that meet clients' needs. This balance is achieved by actively listening to customers, understanding their financial goals, and offering tailored solutions rather than aggressive sales pitches. Universal Bankers often rotate between teller duties and personal banking tasks, making adaptability and a customer-focused mindset essential. Successful Universal Bankers view sales as a natural extension of service, building trust with clients and fostering long-term relationships.

What is the difference between Universal Banker vs Teller?

AspectUniversal BankerTeller
Required CredentialsHigh school diploma or equivalent; some roles may require banking certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, handling multiple banking servicesBank counters, primarily cash transactions
Job ResponsibilitiesCustomer service, account opening, loan processing, cash handlingCash transactions, deposits, withdrawals, basic customer inquiries
Employer & Industry UsageCommercial banks, credit unionsCommercial banks, credit unions

Universal Bankers have a broader role, handling various banking services and customer needs, while Tellers focus mainly on cash transactions and basic customer service. Universal Bankers often require additional skills and certifications, making their role more versatile within banking institutions.

What Does a Universal Banker Do?

A universal banker is a customer-facing position in a bank. As a universal banker, your responsibilities include opening new accounts, assisting customers with transactions, reviewing documents for accuracy or legal compliance, and verifying the identity of account holders. Some universal bankers provide personal banking services for individuals or businesses to help manage their investments. Other universal bankers are loan clerks who assist customers with applications. You can most commonly find employment opportunities with commercial banks, although many industries also hire universal bankers, such as investment firms.

What are the key skills and qualifications needed to thrive as a Universal Banker, and why are they important?

To thrive as a Universal Banker, you need a solid understanding of banking products, sales, and customer service, typically backed by a high school diploma or associate degree. Familiarity with core banking systems, digital banking platforms, and cash handling procedures is essential. Strong communication, problem-solving, and relationship-building skills help you exceed customer expectations and work effectively with team members. These competencies are crucial for driving customer satisfaction, meeting sales goals, and ensuring accurate financial transactions.

What are Universal Bankers?

Universal Bankers are versatile banking professionals trained to handle a wide range of customer needs within a bank branch. They perform both traditional teller transactions and personal banking services, such as opening accounts, assisting with loans, and providing financial advice. This role is designed to improve customer service by allowing one person to address multiple banking needs, making the banking experience more efficient and personalized.
More about Universal Banker jobs
What are popular job titles related to Universal Banker jobs in Rochester, MN? For Universal Banker jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Universal Banker jobs in Rochester, MN look for? The top searched job categories for Universal Banker jobs in Rochester, MN are:
Universal Banker jobs near you
Infographic showing various Universal Banker job openings in Rochester, MN as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $40,325 per year, or $19.4 per hour.
Universal Banker I

Universal Banker I

Merchants Bank

Rochester, MN • On-site

$21.01 - $24.66/hr

Full-time

Posted 25 days ago

Job description

Merchants Bank, Rochester, is seeking a full-time (40 hours/week) Universal Banker I.
As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve them with various banking and financial transactions, account inquiries, opening new deposit account relationships, consumer lending, and making product recommendations in an efficient and friendly manner.
Must have strong communication skills, comfortable with extensive customer contact, have sales experience, and a strong ability to multi-task and prioritize. Banking experience is a plus.
Working hours for this position will vary to cover branch hours, including a Saturday morning rotation.
This position will work at the Rochester-Green Meadows office, however will provide back-up to Rochester-Northwest and other nearby branches.
Please click on Apply Now or apply in person at Merchants Bank, Rochester (1600 Greenview Dr SW or 3586 55th St NW). Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Job Summary:
As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve as a primary point of contact for customers, assisting them with various banking and financial transactions, account inquiries, opening new account relationships and safe deposit boxes, and making product recommendations in an efficient and friendly manner. The Universal Banker will play a crucial role in building customer relationships. You will also play an important role in fraud prevention.
Responsibilities and Skill requirements for each Universal Banker level:
Level I:
  • Open & maintenance basic checking and savings deposit accounts
  • Process banking transactions in the Teller area
  • Open, close and maintain safe deposit boxes
  • Serve as a Vault Attendant if needed in the Branch
  • If person is doing more than 50% Teller work, they may report to the Lead Teller and be considered in the Teller Department
  • Experience required: Relevant customer service experience; banking experience a plus
  • Education required: High school diploma or equivalent

Responsibilities of all Universal Banker levels
Exceptional Customer Service:
  • Ensure that internal and external customers receive outstanding service from every employee (and speak up when they do not).
  • Be efficient and accurate when processing customer transactions, as outlined in current policies and procedures
  • Provide excellent customer service by greeting customers, seeking to understand their needs, and offering them personalized solutions.
  • Provide high-quality consultative conversations to uncover needs and opportunities.
  • Resolve customer issues and concerns promptly and effectively; escalate when needed.
  • Be proficient and happily able to assist customers on the systems including internet banking products, bill pay, e statements, mobile banking, telephone banking and anything else the customer may need assistance with.
  • Stay calm, professional and focused under pressure.

Relationship Building:
  • Build strong relationships with customers to understand their financial goals and identify opportunities to meet their needs.
  • Foster long-term customer loyalty through ongoing relationship management and exceptional service.
  • Build strong internal relationships with immediate coworkers as well as Merchants Bank employees in all shared services areas.

Sales and Business Development:
  • Meet or exceed individual sales targets for banking products (such as deposit accounts, loans and credit cards).
  • Conduct outbound sales activities (such as prospecting, lead generation, and follow-up on sales opportunities) as directed by supervisor.
  • Collaborate with other team members to achieve branch sales goals and contribute to overall business growth.
  • Respond to all customers inquires and forward any appropriate requests to other departments.
  • Promote bank products by answering inquires; inform customers of new services and product promotions.
  • Attend external customer meetings as requested.

Product Knowledge:
  • Maintain in-depth knowledge of the bank's products, services, and promotions.
  • Educate customers on the features, benefits, and terms of various banking products to help them make informed decisions.
  • Stay updated on industry trends, regulatory changes, and competitive offerings to provide accurate and up-to-date information to customers.

Compliance and Risk Management:
  • Complete all required compliance training and certifications on time to maintain a comprehensive understanding of compliance requirements.
  • Collect Privacy Codes/Security word as well as update email addresses and contact numbers.
  • Process transactions efficiently and accurately, ensuring compliance with internal policies, procedures, controls, and banking regulations.
  • Follow all bank policies, procedures, and regulatory guidelines to ensure compliance and mitigate risk.
  • Adhere to security and fraud prevention measures to safeguard customer information and bank assets.
  • Disseminate information regarding legal and fraud issues, to protect customers and retailers against fraud.

Operations:
  • Perform various administrative and operational tasks when opening and closing accounts, account maintenance and changes, and documentation. Follow maintenance and closed account procedures for all types of deposit accounts.
  • Update central file information when working with account portfolios & compliance regulated forms.
  • Accurately submit customer workflow/task requests as required in the appropriate systems.
  • Review the daily overdraft report to proactively catch your customers before they default.
  • Comply with any and all audit regulations concerning the security of your work area and branch location.
  • When working in the Teller area, process financial transactions including receiving deposits and loan payments, cashing checks, issuing withdrawals, recording night deposits, selling cashier's checks and money orders as well as answering customer questions. Maintain a balanced cash drawer and maintain an accurate supply of cash and coin.
  • Organize time to complete duties without sacrificing service to customers.
  • Maintain a neat and organized work area
  • Performs all other duties, as assigned, to increase performance of Merchants.
  • Accept request to cross-train for additional duties.

Teamwork/Relationships:
  • This position will report directly to Universal Banking Manager or Retail Banking Manager (depending on market) with performance and direction engagement from the Market President.
  • Collaborate with other team members to ensure branch operations run smoothly and efficiently.
  • Respond to supervisory guidance and direction, ask good questions, listen and do the appropriate detective work to either help yourself or our customers.
  • Active and willing to work at trade shows, promotional events, and marketing activities during work ours and on evenings and weekends as requested.
  • Participate in community activities to actively promote the bank.
  • Contribute to a positive working environment through words and actions.
  • Avoid personal phone calls, text messages, and non-business related emails (internal and external), and internet usage (unless in an urgent situation).
  • Regular and dependable on-time attendance is an essential function of the job.

Physical Working Conditions:
Climate-controlled inside working environment with low noise level. No environmental hazards or chemicals. While performing the duties of this job, the employee is regularly required to sit and stand; must occasionally lift and/or move up to 35 pounds. This position requires extensive work on a computer system.
Experience and Skill Requirements:
  • Banking experience is a plus for Level I, and required for Levels II & III
  • High degree of tact and professionalism
  • Strong communication and interpersonal skills
  • Strong customer service skills and experience.
  • Demonstrated success working onsite and adhering to a work schedule
  • Flexibility to work varied shifts and hours (including Saturdays).
  • Demonstrated success handling difficult customer situations.
  • Demonstrated ability to stop, pause and speak up when concerned about a coworker's or customer's behavior.
  • Ability to use intuition and common sense to carry out instructions, understand procedures, speak professionally and clearly to customers and employees as well as to escalate to supervisor when needed.
  • Strong time management skills and the ability to multi-task and prioritize.
  • Strong math skills and abilities.
  • Cash handling experience desired
  • Strong computer system proficiency.
  • Ability to learn and follow established regulatory and compliance guidelines, policies and procedures.
  • Strong attention to detail.
  • A genuine desire to have engaging conversations with customers to identify and solve customer needs, as well as to offer additional appropriate products and service solutions

Apply