The Service Engineer is responsible for managing all aspects of service support and customer ... Represent Unity Lab Services in a positive, professional manner in all dealings with Thermo Fisher ...
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$92K - $123K/yr
... engineering organization. What you'll own: * Enterprise UC architecture supporting 6,000+ endpoints and high-volume call/emergency-response systems (Cisco CUCM, Unity, CUBE, WebEx Calling/Hybrid)
Manager, Network Operations & UC Services
Boston, MA · On-site
$92K - $123K/yr
... engineering organization. What you'll own: * Enterprise UC architecture supporting 6,000+ endpoints and high-volume call/emergency-response systems (Cisco CUCM, Unity, CUBE, WebEx Calling/Hybrid)
Senior Software Engineer, Immersive and Interactive Media
Boston, MA · Hybrid
$133K - $175K/yr
Architect, design, develop, deploy, and maintain Unity-based immersive and interactive applications ... Document software, tools, and templates for easy use by other developers, collaborators, or ...
Quick apply
Senior Software Engineer, Immersive and Interactive Media
Boston, MA · Hybrid
$133K - $175K/yr
Architect, design, develop, deploy, and maintain Unity-based immersive and interactive applications ... Document software, tools, and templates for easy use by other developers, collaborators, or ...
Senior Software Engineer, Immersive and Interactive Media
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$133K - $175K/yr
Architect, design, develop, deploy, and maintain Unity-based immersive and interactive applications ... Document software, tools, and templates for easy use by other developers, collaborators, or ...
Senior Software Engineer, Immersive and Interactive Media
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Senior AI Engineer
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$114K - $156K/yr
... Unity Catalog, Workflows/Jobs, MLflow, model serving, deployment automation, observability, and ... Improve platform reliability, performance, cost efficiency, data quality, and developer experience ...
Senior Software Engineer, Immersive and Interactive Media
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$133K - $175K/yr
Architect, design, develop, deploy, and maintain Unity-based immersive and interactive applications ... Document software, tools, and templates for easy use by other developers, collaborators, or ...
Senior Software Engineer, Immersive and Interactive Media
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$133K - $175K/yr
Architect, design, develop, deploy, and maintain Unity-based immersive and interactive applications ... Document software, tools, and templates for easy use by other developers, collaborators, or ...
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ABOUT THE JOB Robotics Engineers lead the delivery of vehicle perception and planning capability ... Experience with simulation tools and frameworks, such as Gazebo, Unity, or Unreal Engine, for ...
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ABOUT THE JOB Robotics Engineers lead the delivery of vehicle perception and planning capability ... Experience with simulation tools and frameworks, such as Gazebo, Unity, or Unreal Engine, for ...
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Physical AI Automation Engineer / Senior Engineer
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Quick apply
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Senior Technical Lead - Digital Solutions
Waltham, MA · On-site
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Boston Engineering is where innovative ideas become real-world technologies. Headquartered in ... Unity, Node.js, TypeScript AR/MR, digital warehousing, logistics workflows, OCR/computer vision, or ...
Senior Technical Lead - Digital Solutions
Waltham, MA · On-site
$160K - $180K/yr
Boston Engineering is where innovative ideas become real-world technologies. Headquartered in ... Unity, Node.js, TypeScript AR/MR, digital warehousing, logistics workflows, OCR/computer vision, or ...
Boston Engineering is where innovative ideas become real-world technologies. Headquartered in ... Unity, Node.js, TypeScript * AR/MR, digital warehousing, logistics workflows, OCR/computer vision ...
Quick apply
Boston Engineering is where innovative ideas become real-world technologies. Headquartered in ... Unity, Node.js, TypeScript * AR/MR, digital warehousing, logistics workflows, OCR/computer vision ...
Unity Developer information
See Lowell, MA salary details
$20.8K - $35.3K
10% of jobs
$35.3K - $49.7K
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$49.7K - $64.1K
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5% of jobs
$84.1K is the 25th percentile. Wages below this are outliers.
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4% of jobs
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1% of jobs
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$107.9K
$179.5K
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Field Service Engineer III (Chromatography) Onsite
Cambridge, MA • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 15 days ago
Thermo Fisher Scientific rating
7.7
Based on 432 frontline employees who took The Breakroom Quiz
Job description
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials
Job Description
Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides integrated solutions, instrument, and enterprise services to our customers. The Service Engineer is responsible for managing all aspects of service support and customer relationship management. The successful candidate will perform instrument repairs on equipment, installation and preventative maintenance. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth. Our engineers have the opportunity to advance their skillset training and working on increasingly complex lab equipment.
DESCRIPTION
How you will make an impact:
You will provide comprehensive service support and manage customer relationships while performing instrument repairs, installations, and preventative maintenance.
What you will do:
- Perform onsite repair, maintenance, and troubleshooting of HPLC, UPLC & FPLC systems and other desktop laboratory equipment
- Perform instrument repairs on additional assets as needed by the customer
- Act as a Thermo Fisher Scientific advocate in all capacities in customer laboratories
- Effectively communicate with customer as well as other Service Engineers
- Represent Unity Lab Services in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal
- Respond to customer service requests through customers service scheduling software (CMMS data system)
- Promptly acknowledge receipt and contact the end-user to schedule services, ensuring that the schedule meets the customer's needs and entitlements
- Communicate schedule of services to Customer Administration and Supervisor
- Prioritize and multitask the workload & customer requirements onsite as designated by the manager or lead
- Seek assistance from peers when unable to quickly meet the customer's expectations
- Close out service activities utilizing administration tools for accurate record keeping, including documenting service calls daily upon completion
- Maintain company assets (tools, inventory, laptop computer, etc.) in good and working condition
- Other miscellaneous duties as assigned
Location: This position is site based at the customer location in Cambridge, MA. This position has not been approved for relocation.
MINIMUM REQUIREMENTS
How you will get here:
- High school diploma/equivalent
- BS degree in Life Sciences, Electronics, or equivalent experience preferred
- 3+ years minimum experience required of independent maintenance, troubleshooting & repair services for HPLC, UPLC & FPLC Chromatography systems
- Mass spectrometry experience preferred
- Ability to diagnose and resolve problems with sophisticated electro-mechanical instrumentation in a commercial scientific laboratory environment
Skills:
- Ability to work on a wide range of equipment - incubators, centrifuges, freezers, LC experience all a plus
- Strong interpersonal skills, working with people: customer skills, and being able to communicate effectively with a wide variety of people
- Proficiency in service administrative and business functions
- Competency for installations, relocations, calibrations, preventive maintenance and troubleshooting/repair, technical support
- Ability to read, interpret and analyze component layout drawings, assembly drawings, wiring and labeling diagrams
- Ability to prioritize the demands of the job (repair calls, preventative maintenance, installations) and establish realistic schedules to meet requirements
- Independently resolve routine customer satisfaction problems, as well as ability to work as part of a group, to accomplish individual and team objectives
Physical Requirements:
- Ability to safely lift 50 Lbs with assistance on occasion
- Ability to safely lift and carry 25-30 Lbs continuously throughout the day on occasion
- Ability to bend, squat, stretch, and reach on a daily basis in a service function
- Regular and reliable attendance
- Must possess motor skills appropriate to the task
- Must be able to work hours required to get the job done
Working Conditions:
- Required to work independently within a customer location
- Extensive walking/standing may be required for 75-85% of the day
- May pass through areas where chemical based products may be in use
- May be able to use material handling equipment such as push carts and pallet jacks
- Depending on the hazard, appropriate personal protective equipment may be worn (example: lab coats, coveralls, hood, face shield, respirator, hairnets, steel-toed shoes and/or safety gloves)
All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Compensation and Benefits
The hourly pay range estimated for this position based in Massachusetts is $40.06-$60.09.
This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
What Thermo Fisher Scientific employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Thermo Fisher Scientific
Sourced by ZipRecruiter
Industry
Biotechnology research and development
Company size
10,000+ Employees
Headquarters location
Waltham, MA, US
Year founded
1956