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Unitedhealth Group Help Desk Jobs in San Angelo, TX

Unitedhealth Group Help Desk information

See San Angelo, TX salary details

$12

$22

$32

How much do unitedhealth group help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for unitedhealth group help desk in San Angelo, TX is $22.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.00 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a UnitedHealth Group Help Desk professional, and why are they important?

To thrive as a UnitedHealth Group Help Desk professional, you need strong technical troubleshooting abilities, knowledge of IT support principles, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and Microsoft Office Suite is essential. Excellent communication, patience, and problem-solving skills help to effectively assist users and resolve issues. These competencies ensure efficient technical support, high user satisfaction, and minimal disruption to business operations.

What are some typical challenges faced by Help Desk professionals at UnitedHealth Group, and how can they prepare for them?

Help Desk professionals at UnitedHealth Group often encounter complex technical issues, varying from software troubleshooting to navigating healthcare-specific applications. A common challenge is addressing urgent requests from a diverse user base while maintaining high-quality customer service and adhering to strict privacy regulations. To prepare, candidates should develop strong communication skills, stay current with healthcare IT systems, and familiarize themselves with HIPAA compliance. Collaborating effectively with IT teams and end users is also crucial for success in this fast-paced environment.

What are UnitedHealth Group Help Desk jobs?

UnitedHealth Group Help Desk jobs involve providing technical support and assistance to employees, customers, or clients who are experiencing IT-related issues. Help Desk specialists troubleshoot problems with software, hardware, networks, and company-specific applications, often responding to inquiries via phone, email, or chat. These roles require strong problem-solving skills, excellent communication abilities, and familiarity with IT systems. Help Desk professionals play a crucial part in ensuring smooth operations and minimizing downtime by resolving technical issues quickly and efficiently.

What is the difference between Unitedhealth Group Help Desk vs Unitedhealth Group Customer Service Representative?

AspectUnitedhealth Group Help DeskUnitedhealth Group Customer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are a plusHigh school diploma or equivalent; customer service certifications beneficial
Work EnvironmentTechnical support setting, often in call centers or remoteCustomer interaction, call centers, or remote
Employer & Industry UsageIT support within healthcare insurance industryCustomer service within healthcare insurance industry

The Unitedhealth Group Help Desk primarily focuses on technical support and troubleshooting for healthcare insurance systems, requiring technical skills and certifications. In contrast, the Unitedhealth Group Customer Service Representative handles member inquiries, billing, and general support, emphasizing communication skills. Both roles are essential in the healthcare insurance industry but differ in technical complexity and daily tasks.

What are popular job titles related to Unitedhealth Group Help Desk jobs in San Angelo, TX? For Unitedhealth Group Help Desk jobs in San Angelo, TX, the most frequently searched job titles are:
What job categories do people searching Unitedhealth Group Help Desk jobs in San Angelo, TX look for? The top searched job categories for Unitedhealth Group Help Desk jobs in San Angelo, TX are:
What cities near San Angelo, TX are hiring for Unitedhealth Group Help Desk jobs? Cities near San Angelo, TX with the most Unitedhealth Group Help Desk job openings:
Registered Nurse - Field Assessor

Registered Nurse - Field Assessor

UnitedHealth Group

San Angelo, TX • On-site

$36.98 - $81.63/hr

Full-time

Retirement

Posted 10 days ago


UnitedHealthcare rating

7.8

Company rating: 7.8 out of 10

Based on 651 frontline employees who took The Breakroom Quiz

101st of 864 rated healthcare providers


Job description

Explore opportunities with Long Term Solutions, a part of LHC Group, a leading post-acute care partner for hospitals, physicians and families nationwide. As members of the Optum family of businesses, we are dedicated to helping people feel their best, including our team members who create meaningful connections with patients, their families, each other and the communities we serve. Find a home for your career here. Join us and embrace a culture of Caring. Connecting. Growing together.
As the Registered Nurse you will provide and direct provisions of nursing care to patients in their homes as prescribed by the physician and in compliance with applicable laws, regulations, and agency policies. You will also coordinate total plan of care with other health care professionals involved in care and helps to achieve and maintain continuity of patient care by planning and exchanging information with physician, agency personnel, patient, family, and community resources.
Primary Responsibilities:
  • Provide high-quality clinical services within scope of practice and infection control standards
  • Coordinate care with other members of the patient/client's care team from admission to discharge
  • Complete clinical nursing assessments per federal/state program requirements and payer needs
  • Ensure patient/client eligibility and medical necessity for services as defined by payer and agency policy
  • Develop and revise individualized plans of care/service plans with other community providers
  • Ensure plan of care frequency and duration meets patient needs and initiate revisions with physician approval

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
  • Current and unrestricted RN licensure in the state of practice
  • Current driver's license, vehicle insurance and access to a dependable vehicle or public transportation.
  • Current CPR certification
  • Demonstrated ability to function in any home situation regardless of age, race, creed, color, sex, disability, or financial condition of the client

Preferred Qualifications:
  • 1+ years of RN experience
  • Demonstrated ability to work independently
  • Proven good communication, writing, and organizational skills

Pay Range
$64,100 - $141,500 annual total cash target pay
$36.98 - $81.63 per visit point
$30.82 - $68.03 hourly rate
Annual total cash compensation for this role assumes full-time employment (40 weekly hours) at full productivity and generally follows the range above. Total cash compensation includes earnings from per visit point pay and hourly pay and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. This role receives two types of compensation depending on the work being performed. When conducting visits, you will be paid per visit point rate compensation. Your per visit pay will be calculated by multiplying your per visit point rate by the productivity points you accrue for various types of visits. Each type of visit is assigned a certain number of productivity points that is inclusive of "direct" and "indirect" patient care activities. Visits are assigned based on patient and business needs. The number of visits performed each week will vary based on individual productivity targets and the productivity points assigned to the visits performed. You will be paid your hourly rate for certain non-visit activities such as orientation. We comply with all minimum wage laws as applicable. In addition to your pay, we offer benefits such as, a comprehensive benefits package, recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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