Union Office Jobs in Mount Laurel, NJ (NOW HIRING)

EdiFi Credit Union Seeking Experienced Asset Protection Specialist (Collections)

At EdiFi's Lending Center, Willingboro, NJ

Starting Annual Salary $25.00 per hour; Commensurate with Experience

We are seeking a detail-oriented and service-driven Asset Protection Specialist (APS) to join our team. In this role, you will work closely with members to resolve delinquent accounts while maintaining professionalism, empathy, and a commitment to excellent service. This position plays a key role in protecting the financial health of the organization while helping members with workable solutions. This is an opportunity for someone who enjoys problem-solving, building relationships, and developing expertise in collections and account management within a collaborative environment that supports professional growth.

About EDIFI Federal Credit Union

EDIFI Federal Credit Union is a not-for-profit, financial institution headquartered in Willingboro, New Jersey. With nearly 26,000 members and approximately $250,000,000 in assets, we are one of the largest credit unions in New Jersey. Our mission-culture is "Know More. Grow More." EdiFi strives to foster personalized relationships with our membership and employees. As an EdiFi team member, you will be part of a community that works together to provide financial security to each other and the credit union organization.

Here at EdiFi we know our employees are our greatest asset, making possible our 60 plus year legacy of outstanding service to our members. We promote a positive, supportive, rewarding, and collaborative work environment. EdiFi's set of core values are Respect, Accessibility, Integrity, Security and Exceptional Service (RAISE). If you are ready to be part of an organization that values teamwork, honesty, and professionalism, EdiFi is the place for you.

• High School Diploma or GED required.
• Associate or bachelor's degree in a related field preferred.
• Valid driver's license required.
• Consumer lending experience a plus.
• Understanding of the US Bankruptcy Code and the Small Claims Court System.
• 3+ years' experience in collections for a financial institution or agency with a focus on collections for consumer, real estate, and business loans, including repossessions, foreclosures, and bankruptcies.

• Must maintain working knowledge of current and pending laws and regulations pertaining to collections and follow all policies and procedures to ensure regulatory compliance.
• The APS is expected to monitor suspicious account activity. Look for potential risks, fraud, identifying theft and potential areas of risk, detecting new account fraud and check card fraud.
• Assist EdiFi's Fraud Investigator with information pertaining to potential fraud cases.
• Responsible for collecting negative account balances, resolving loan delinquency, bankruptcy, and loss mitigation.
• Discusses possible financial arrangements with management. Under the supervision of management the APS may inform members of potential legal actions, and suggest financial counseling to arrive at suitable repayment arrangements.
• Ensures maximum recovery of charge off accounts.
• The APS is expected to prepare foreclosed properties for sale and review the results with senior management.
• As part of the collection team the APS will inform management on decisions to repossess collateral or litigate a file, coordinating all communication and correspondence with colleagues.
• Represents the credit union by providing fully vetted, accurately researched information to representatives, adjusters, attorneys, and insurance companies.
• If required, the APS may be asked to represent the credit union in court proceedings.
• Analyzes and communicates loss control data, status of losses and alternative solutions to control loss with various departments.
• Evaluates, develops, and implements collection policies and procedures ensuring regulatory compliance.
• When requested, the APS may collaborate with legal staff, internal and external auditors, and federal examiners. This includes assisting in the development of internal controls to avoid potential problems.
• Participates in the oversight of planning, development and administration of all insurance and claims activities of the organization. With managerial assistance the APS may be asked to work with insurance companies to process disability credit, credit life claims, and assist with repossession insurance claims.
• Compile and generate reports as required. Review and report monthly metrics used to measure the effectiveness of collection efforts.

Office Hours: Monday-Friday: 8:30am to 5:00pm. Saturdays: 9:00am to 1:00pm, when needed.

If you meet the criteria and are ready to join a dynamic, rapidly growing organization, we encourage you to apply and grow with us!

EdiFi is an Equal Employment Opportunity Employer.

Contingent job offers are made pending a successful consumer, criminal, and employment background check.