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Union County Dispatch Jobs in Iowa (NOW HIRING)

Scott County, IA

Public Safety Dispatcher

Davenport, IA · On-site

$57K/yr

Curious about a career in Dispatch. SECC is holding an open house on August 10th from 5pm-7pm to ... The following is a summary of benefits provided to non-union County employees. Benefits for ...

New

Altorfer Inc

Central Dispatch

Cedar Rapids, IA · On-site

... Non-Union Division Rental Company Altorfer Inc Working Hours/Days 7AM - 4PM MONDAY - FRIDAY ... Must have knowledge of permits and how to obtain them (state, local, county) * While this role does ...

All JobsUnion County Dispatch JobsUnion County Dispatch Jobs in Iowa

Union County Dispatch information

What is the difference between Union County Dispatch vs Union County Emergency Medical Technician?

AspectUnion County DispatchUnion County Emergency Medical Technician
CertificationsEmergency Telecommunicator Certification, CPREMT Certification, CPR, First Aid
Work EnvironmentDispatch centers, call-taking facilitiesAmbulances, emergency scenes, hospitals
Primary ResponsibilitiesAnswering emergency calls, dispatching servicesProviding pre-hospital emergency care

Union County Dispatch and Union County Emergency Medical Technicians both play vital roles in emergency response. Dispatchers handle emergency calls and coordinate services, requiring communication certifications. EMTs provide direct medical care in the field, needing medical certifications. While dispatchers work mainly in call centers, EMTs operate in the field, often working together during emergencies.

What does a Union County Dispatcher do?

A Union County Dispatch, also known as a dispatcher, is responsible for answering emergency and non-emergency calls and coordinating the appropriate response from police, fire, or medical services within Union County. They gather critical information from callers, provide instructions, and dispatch first responders to the scene. Dispatchers also monitor situations, update responders with new information, and keep detailed records of all communications. Their role is essential for maintaining public safety and ensuring a swift response during emergencies.

What are the key skills and qualifications needed to thrive as a Union County Dispatcher?

To thrive as a Union County Dispatcher, you need strong multitasking abilities, quick decision-making skills, and a high school diploma or equivalent, with additional specialized training preferred. Familiarity with computer-aided dispatch (CAD) systems, two-way radio communication, and emergency response protocols is essential. Outstanding communication, emotional resilience, and the ability to remain calm under pressure are critical soft skills for this position. These competencies ensure timely, accurate emergency response coordination and help maintain public safety during high-stress situations.

What are some common challenges faced by Union County Dispatchers, and how can new hires prepare for them?

Union County Dispatchers often encounter high-pressure situations, such as handling multiple emergency calls simultaneously or providing instructions during critical incidents. New hires should be prepared for fast-paced decision-making, maintaining composure under stress, and clear, concise communication. Building strong multitasking skills and familiarizing yourself with dispatch software and protocols will help ease the transition. Additionally, teamwork is essential, as dispatchers regularly coordinate with emergency responders and fellow team members to ensure public safety.
What are popular job titles related to Union County Dispatch jobs in Iowa? For Union County Dispatch jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Union County Dispatch jobs in Iowa look for? The top searched job categories for Union County Dispatch jobs in Iowa are:
Union County Dispatch jobs near you
Infographic showing various Union County Dispatch job openings in Iowa as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Public Safety Dispatcher

Scott County, IA

Davenport, IA • On-site

$57K/yr

Full-time

Posted 3 days ago

New

Job description

Salary : $57,740.80 Annually
Location : Davenport, IA
Job Type: Full-time
Job Number: 01962
Department: Scott Emergency Communications Center
Opening Date: 08/03/2026
Closing Date: 8/20/2026 4:30 PM Central
Job Summary
Under general supervision, the Public Safety Dispatcher answers calls at the Scott Emergency Communications Center and dispatches emergency calls to emergency responders and non-emergency call to the appropriate resources or agency in accordance with established procedures.
As part of the hiring process, all applicants will need to complete the following steps:
CritiCall Applicant Testing-August 21st - August 28th
First Interview-held in person at SECC September 3rd, 4th, 8th, 9th, or 10th.
Possibly second interview and Dispatch Sit-Along
*Curious about a career in Dispatch. SECC is holding an open house on August 10th from 5pm-7pm to see what we do and ability to ask questions.
Job Responsibilities
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
Answers incoming emergency calls; obtains required information for emergency responses and enters related information into the computer aided dispatch (CAD) system; prioritizes calls for service and notifies outside supervises when officers or deputies are unavailable for immediate response.
Dispatches police, sheriff, and fire departments in accordance with established policies and procedures; utilizes CAD system to track and monitor the status of responding personnel
Answers all non-emergency, alarm, and administrative calls; obtains all pertinent call information and enters a call for service into CAD system; refers call to appropriate agency or resource.
Monitors and responds to all NCIC/ IOWA tele-messages sent to the NCIC terminal; completes inquiries as requested by officers, authorized personnel, or other authorizes agencies.
Enters and clears warrants, stolen vehicles, missing persons, and missing or stolen articles into appropriate system; enters and modifies orders of protection as necessary.
Attends and participates in training and continuing education as required to maintain all required certifications.
Operates all radio consoles and support equipment; notifies management of any equipment issues.
Demonstrates the ability to exemplify, by his/her actions, the County PRIDE philosophy.
Performs related duties as assigned.
Standards For Initial Consideration
Education, Training, and Experience Guidelines:
High school diploma or GED equivalent; AND some previous customer service or dispatch experience; OR an equivalent combination of education, training, and experience.
Knowledge of:
Applicable local, State, and Federal laws, codes, regulations, and ordinance.
Scott County and surrounding county geography.
Customer service principles, practices, and etiquette.
Critical thinking principles and practices.
Records maintenance policies, procedures, and practices.
Skill in:
Maintaining composure in high stress situations.
Operating a computer including standard software and some specialized software; using multiple monitors.
Typing and entering data with speed and accuracy.
Maintaining accurate records and technical documentation.
Completing multiple tasks simultaneously and with frequent interruptions.
Establishing and maintaining cooperative working relationships.
Communicating effectively verbally and in writing.
Supplemental Information
License and Certification Requirements
Must obtain Emergency Fire Dispatcher, Emergency Police Dispatcher, and NCIC certifications within one (1) year of hire.
Must successfully complete Emergency Telecommunicator training within one (1) year of hire.
Physical Demands and Working Environment:
Work is performed indoors in the Scott Emergency Communications Center and requires sitting for long periods of time.
The following is a summary of benefits provided to non-union County employees. Benefits for employees covered under a collective bargaining agreement may vary somewhat depending on specific contract provisions.

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