Unifi Services - - Responsibilities: Lead a team of agents in customer service duties; Assist passengers with a friendly welcome, through arrival and check-in including support for passengers with special needs; Handle all aspects of ticketing and check-in by operating a computerized system including boarding, baggage service, reservations and resolving related complaints; Direct passengers through Customs, Immigration, and Quarantine; Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures