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Unc Call Center Jobs in Raleigh, NC (NOW HIRING)

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Unc Call Center information

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$10

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$24

How much do unc call center jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for unc call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a UNC Call Center?

A UNC Call Center is a centralized facility that handles inbound and outbound communications for the University of North Carolina (UNC) system or its affiliated departments. Call center representatives assist students, faculty, staff, and the public with inquiries related to admissions, enrollment, financial aid, IT support, and other university services. These centers aim to provide efficient customer service, streamline information dissemination, and resolve issues promptly. Working in a UNC call center typically requires strong communication skills, knowledge of university policies, and the ability to handle a high volume of calls or messages.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes specific product knowledge is typically required. Patience, active listening, and resilience help individuals excel when handling diverse customer inquiries and challenging situations. These skills and qualities are crucial for delivering efficient, positive customer service experiences and maintaining customer satisfaction.

What are some typical challenges faced by UNC Call Center representatives, and how can they effectively address them?

UNC Call Center representatives often manage high call volumes and interact with callers who may be experiencing stress or urgency. Balancing empathy with efficiency is crucial, as is staying updated on university policies and resources. Representatives can overcome these challenges by maintaining strong communication skills, leveraging knowledge bases for quick information retrieval, and collaborating closely with colleagues and supervisors for support. Regular training and open feedback channels also help ensure successful problem-solving and continuous improvement.

What is the difference between Unc Call Center vs Customer Service Representative?

AspectUnc Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, supportive environment
Industry UsageCommon in telecommunications, tech, and service sectorsWidely used across retail, finance, healthcare, and more

Unc Call Center roles typically involve handling high call volumes in a team environment, often with specific training provided by the employer. Customer Service Representatives also assist customers but may work in various settings, including remote or office-based, and handle a broader range of customer interactions. Both roles require good communication skills and a focus on customer satisfaction, but the call center position is more specialized for high-volume call handling.

What cities near Raleigh, NC are hiring for Unc Call Center jobs?

Cities near Raleigh, NC with the most Unc Call Center job openings:

Infographic showing various Unc Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Surgical Tech - Ambulatory Surgery Center

Raleigh, NC

UNC Health
Health Care and Social Assistance • 10K+ employees

$23.24 - $33.41/hr

Full-time, Other

Posted 7 days ago


UNC Health rating

7.0

Company rating: 7.0 out of 10

Based on 321 frontline employees who took The Breakroom Quiz

420th of 898 rated healthcare providers


Job description

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

As a free-standing surgical facility, the UNC Ambulatory Surgery Center (ASC) provides surgical care to both pediatric and adult patients. The ASC supports the following services: Orthopedics (Sports), ENT/OHN, plastics, general laparoscopic, general oncology, peds urology, urology and dental. The ability to scrub is preferred, but not a requirement. It is preferred that candidates have either sports Ortho or ENT as one of their proficient areas.

The schedule for this position will be Monday through Friday 7am - 5:30pm (4 10-hour shifts/week) with one self assigned late shift per week. No weekends, no call, no holidays.

Summary:

The Surgical Technologist I works under the supervision of a surgeon and registered nurse to facilitate the safe and effective conduct of invasive surgical procedures, ensuring that the
operating room environment is safe, that equipment functions properly, and that the operative procedure is conducted under conditions that maximize patient safety. Surgical technologists possess expertise in the theory and application of sterile and aseptic technique and combine the knowledge of human anatomy, surgical procedures, and implementation tools and technologies to facilitate a physician's performance of invasive therapeutic and diagnostic procedures. Has baseline knowledge and ability to perform duties of surgical scrub at entity they serve.

Responsibilities:
1.Performs technical skill duties in all operating room specialty service areas, ensuring that proper technical practices are employed according to accepted standards of process.
2.Provides proper maintenance, assembly, handling, and sterilization techniques of specialty instrumentation.
3.Follows aseptic technique. Proactively identifies contamination and/or breaks in aseptic technique and implements corrective actions.
4.Performs surgical counts. Follows policies and procedures for incorrect counts and reports discrepancies appropriately.
5.Labels drugs and solutions; monitors quantities used.
6.Assists in the proper identification, preparation, handling, and labeling of surgical specimens.
7.Actively participates in the planning and set up of instruments, supplies, and surgical drapes in an organized manner to provide optimal accessibility during the procedure.
8.Assists the surgeon, demonstrating an understanding of the patients anatomy and abnormalities which affect the surgical procedure.
9.Assists in picking cases and planning of instrument needs.
10.Recognizes and modifies scrubbing procedures based on pertinent information to develop modifications to standard approaches to care and communicates with the surgical team. Responds to surgical emergencies and follows hospitalwide emergency management plans.
11.Inventories, receives, and stores supplies under the direction of Surgical Services leadership.
12.Identifies and reports defective instruments, supplies, and equipment. Assists with restocking operating/procedure rooms and sub-sterile areas.
13.Assists the registered nurse during the intraoperative implementation phase of nursing practice.
14.Operates complex equipment and other resources in the operating room, troubleshooting as necessary
15.Serves as a mentor for Surgical Technician Trainees and will serve as a preceptor as needed.


Other Information

Other information:
Education Requirements:
None required as long as other position qualifications are met.
Licensure/Certification Requirements:
Basic Life Support (BLS) for Healthcare Provider certification Graduate of an accredited Surgical Technology or Nursing Program; or Graduate of a Military Training Program in Surgical Technology; or Formal education/training may be substituted for individuals with 3+ years of prior experience as a surgical tech
Professional Experience Requirements:
0-3 years
Knowledge/Skills/and Abilities Requirements:
Successful completion of service specific portion of the UNC Health Surgical Technologist competencies
Strong communication skills/customer service relations
Excellent organizational/priority setting skill


Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Operating Room ASC

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$23.24 - $33.41 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No


This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.


Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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