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Unc Call Center Jobs in Raleigh, NC (NOW HIRING)

UNC HEALTH

Revenue Cycle Representative

Chapel Hill, NC · On-site

$18.12 - $25.51/hr

... Call-Center, or Collections) Knowledge/Skills/and Abilities Requirements: Job Details Legal ... UNC Health makes reasonable accommodations for applicants' and employees' religious practices and ...

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Unc Call Center information

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How much do unc call center jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for unc call center in Raleigh, NC is $17.41, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $18.70 per hour, depending on experience, location, and employer.

What is a UNC Call Center?

A UNC Call Center is a centralized facility that handles inbound and outbound communications for the University of North Carolina (UNC) system or its affiliated departments. Call center representatives assist students, faculty, staff, and the public with inquiries related to admissions, enrollment, financial aid, IT support, and other university services. These centers aim to provide efficient customer service, streamline information dissemination, and resolve issues promptly. Working in a UNC call center typically requires strong communication skills, knowledge of university policies, and the ability to handle a high volume of calls or messages.

What are the key skills and qualifications needed to thrive as a call center representative?

To thrive as a Call Center Representative, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and sometimes specific product knowledge is typically required. Patience, active listening, and resilience help individuals excel when handling diverse customer inquiries and challenging situations. These skills and qualities are crucial for delivering efficient, positive customer service experiences and maintaining customer satisfaction.

What are some typical challenges faced by UNC Call Center representatives, and how can they effectively address them?

UNC Call Center representatives often manage high call volumes and interact with callers who may be experiencing stress or urgency. Balancing empathy with efficiency is crucial, as is staying updated on university policies and resources. Representatives can overcome these challenges by maintaining strong communication skills, leveraging knowledge bases for quick information retrieval, and collaborating closely with colleagues and supervisors for support. Regular training and open feedback channels also help ensure successful problem-solving and continuous improvement.

What is the difference between Unc Call Center vs Customer Service Representative?

AspectUnc Call CenterCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training often provided
Work EnvironmentCall center setting, fast-paced, team-orientedOffice or remote, customer-facing, supportive environment
Industry UsageCommon in telecommunications, tech, and service sectorsWidely used across retail, finance, healthcare, and more

Unc Call Center roles typically involve handling high call volumes in a team environment, often with specific training provided by the employer. Customer Service Representatives also assist customers but may work in various settings, including remote or office-based, and handle a broader range of customer interactions. Both roles require good communication skills and a focus on customer satisfaction, but the call center position is more specialized for high-volume call handling.

What cities near Raleigh, NC are hiring for Unc Call Center jobs?

Cities near Raleigh, NC with the most Unc Call Center job openings:

Unc Call Center jobs near you
Infographic showing various Unc Call Center job openings in Raleigh, NC as of August 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,217 per year, or $17.4 per hour.

Revenue Cycle Representative

Chapel Hill, NC • On-site

UNC HEALTH
Health Care and Social Assistance • 10K+ employees
Learn more about UNC HEALTHexternal

$18.12 - $25.51/hr

Full-time

Medical

Re-posted 20 days ago

UNC Health rating

7.0

Company rating: 7.0 out of 10

Based on 321 frontline employees who took The Breakroom Quiz

Job description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Description
Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
    • Responsible for performing a variety of complex duties, including but not limited to, working outstanding insurance claims follow up for no response from payors, and/or claim denials.
    • Works physician claims ("professional billing").
    • Maintains A/R at acceptable aging levels by prompt follow-up of unpaid claims and denied claims.
    • Performs all duties in a manner which promotes teamwork and reflects UNC Health Care's mission and philosophy.

    Job Responsibilities:
    • Responsible for the accurate and timely submission of claims follow up, reconsideration and appeals, response to denials, and re-bills of insurance claims, and all aspects of insurance follow-up and collections including interfacing with internal and external departments to resolve discrepancies through charge corrections, payment corrections, write-offs, other methods.
    • Research medical records to gather information and substantiate medical justification for procedures as required by insurance carriers.
    • Submit requested medical information to insurance carrier.
    • Responsible for the analysis and necessary corrections of invoices or accounts and maintaining work queues.
    • Access, review and respond to third party correspondence.
    • Research and resolve a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, credit balances, sequencing of charges, and non-payment of claims.
    • Contact insurance companies to obtain information necessary for invoice or account resolution through write-offs, reversals, adjustments or other methods.
    • Verify claims adjudication utilizing appropriate resources and applications.
    • Reconcile accounts, research and resolve a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, sequencing of charges, and non-payment of claims.
    • Respond to any assigned correspondence in a timely, professional, and complete manner.
    • Identify issues and/or trends and provide suggestions for resolution to management, including payer, system or escalated account issues.
    • May maintain data tables for systems that support PB Claims operations.
    • Evaluate carrier and departmental information and determines data to be included in system tables.
    • Read and interpret EOB's (Explanation of Benefits).
    • Maintain basic understanding and knowledge of health insurance plans, policies and procedures.
    • Accurately and thoroughly document the pertinent collection activity performed.
    • Participate and attend meetings, training seminars and in-services to develop job knowledge.
    • Meet/Exceed Productivity and Quality standards.

Other Information
Other information:
Education Requirements:
• High School Degree
Licensure/Certification Requirements:
Professional Experience Requirements:
• Two (2) years of experience in hospital or physician insurance related activities ((Authorization, Billing, Follow-Up, Call-Center, or Collections)
Knowledge/Skills/and Abilities Requirements:
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: Physician Ins Billing and Foll
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $18.12 - $25.51 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: US:NC:Chapel Hill
Exempt From Overtime: Exempt: No
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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