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Uline Customer Service Representative Jobs (NOW HIRING)

ULINE

Senior Customer Service Manager

Buford, GA

$17.50 - $24.25/hr

Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ... Guide and develop managers, team leads and representatives to deliver unparalleled customer service ...

Uline

Customer Service Department Manager

Irving, TX · On-site

$85K - $100K/yr

Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch 2600 Rental ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...

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How much do uline customer service representative jobs pay per hour?

As of May 29, 2026, the average hourly pay for uline customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Uline Customer Service Representative, and why are they important?

To excel as a Uline Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, order processing software, and Microsoft Office Suite is typically required. Exceptional interpersonal skills, attention to detail, and a positive attitude help you stand out in this role. These competencies ensure efficient handling of customer inquiries, foster positive client relationships, and support Uline’s reputation for excellent service.

What are some common challenges faced by Uline Customer Service Representatives, and how are they typically addressed?

Uline Customer Service Representatives often navigate high call volumes and must quickly resolve a wide range of customer inquiries, from order tracking to product recommendations. Maintaining accuracy and professionalism under pressure is essential, especially during peak business periods. The company supports representatives with thorough training, clear protocols, and a collaborative team environment, making it easier to find solutions and learn from experienced colleagues. Regular feedback and opportunities for cross-training help employees continuously improve and manage challenging situations effectively.

What does a Uline Customer Service Representative do?

A Uline Customer Service Representative assists customers by answering questions, processing orders, resolving issues, and providing product information. They communicate with clients via phone, email, or chat to ensure a positive customer experience. Representatives are also responsible for troubleshooting problems, handling returns or exchanges, and maintaining detailed records of customer interactions. Their goal is to provide prompt, accurate, and friendly service that upholds Uline’s reputation for excellent customer support.

What is the difference between Uline Customer Service Representative vs Uline Inside Sales Representative?

AspectUline Customer Service RepresentativeUline Inside Sales Representative
Primary RoleHandles customer inquiries, order processing, and supportEngages in sales calls, upselling, and order closing
Required SkillsCustomer service, communication, problem-solvingSales techniques, negotiation, product knowledge
Work EnvironmentCall center or office setting, customer-focusedOffice setting, sales-driven
Common CertificationsNone specific, customer service experience preferredSales or communication certifications beneficial

While both roles are within Uline and involve interaction with clients, the Customer Service Representative primarily focuses on supporting existing customers and resolving issues, whereas the Inside Sales Representative actively seeks new sales opportunities and upsells. Understanding these differences helps candidates choose the role that best matches their skills and career goals.

What cities are hiring for Uline Customer Service Representative jobs? Cities with the most Uline Customer Service Representative job openings:
What states have the most Uline Customer Service Representative jobs? States with the most job openings for Uline Customer Service Representative jobs include:
Uline Customer Service Representative jobs near you
Customer Service Representative - Overnights

Customer Service Representative - Overnights

ULINE

Kenosha, WI

$34/hr

Full-time

Medical, Retirement, PTO

Posted 14 days ago

Uline rating

8.3

Company rating: 8.3 out of 10

Uline

Based on 107 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Retail wholesalers average

Based on 11,743 frontline employees who took The Breakroom Quiz

The best things about working at Uline

  • 100%

    100% say they get paid time off

    say they get paid time off

  • 96%

    96% say their health insurance is affordable

    say their health insurance is affordable

  • 85%

    85% say they get enough training

    say they get enough training

Featured by Uline, based on 107 Breakroom Quiz responses from their frontline employees

Job description

Customer Service Representative - Overnights

Pay from $29 to $34 per hour with significant growth and earning potential!

Includes $4 Shift Differential

Kenosha Branch

12355 Uline Way, Kenosha, WI 53144

Fast, friendly and customer focused. As a Uline Overnight Customer Service Representative, you'll dig into order details to deliver the legendary service our customers love. Make your move to Uline, a company built on stability and success.

Full-Time Hours: 4-day or 5-day on-site schedules available, includes weekends.

Why Customer Service at Uline?

  • Learn: In-depth training helps you sharpen communication and problem-solving skills.

  • Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.

  • Connect: Build strong relationships in our collaborative in-person setting with regular team events.

Position Responsibilities

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology.

  • Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.

  • Build business relationships with customers over phone, email and chat.

  • Understand customer needs and recommend Uline's best solutions.

  • Help customers navigate Uline's website and online ordering.

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • Excellent problem-solving, listening and communication skills.

  • Prior customer service experience is a plus, but if you are eager to learn, we will train you!

Benefits

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

Employee Perks

  • Cafe featuring affordable daily meal options from local restaurants.

  • On-site fitness center and beautifully maintained walking paths.

  • Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is adrug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled

#LI-AP3

#LI-IL001

(#IN-KNCSO)

#ZR-ILCS

Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

Working at Uline

Perks for frontline workers

From Uline, via Breakroom

  • Complete health insurance coverage and 401(k) with 6% employer match that starts day one!

  • Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Fitness center and walking trails at select locations.

  • In-house speakers, workshops and seminars.

What to expect from working at Uline

From Uline

About Uline, in their own words

From Uline

Uline, a family-owned business headquartered in Kenosha County, Wisconsin, is the leading distributor of shipping, industrial and packaging materials to businesses throughout North America.

What Uline employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Uline logo

About Uline

Sourced by ZipRecruiter

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Industry

Paper product wholesalers, trucking and wholesale

Company size

5,001 - 10,000 Employees

Headquarters location

Pleasant Prairie, WI, US

Social media

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