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Uber Data Ops Manager Jobs (Flexible Options) Near Me

BuzzClan LLC

Data Ops Manager

Dallas, TX · On-site

Company Description Data Ops Manager Dallas, TX The position of IT Support Manager necessitates an energetic, reliable, and steadfast individual with a minimum of five years of prior Help Desk ...

BuzzClan LLC

Data Ops Manager

Dallas, TX · On-site

Data Ops Manager Dallas, TX The position of IT Support Manager necessitates an energetic, reliable, and steadfast individual with a minimum of five years of prior Help Desk leadership ...

Harris Associates

Data Analyst, Data Ops

Chicago, IL · On-site

The Data Ops team is responsible for delivering scalable data, reporting and operational analytics ... Demonstrated proficiency with Agile methodology and project management practices * Experience with ...

Noblesoft Technologies

Azure Data/Ops Architect

Dallas, TX · On-site

$62.75 - $81.75/hr

Azure Data/Ops Architect Location: Dallas TX or San Francisco CA Role/Responsibilities We are ... Experience managing End to End Data specific tower * Experience with Automation / Optimization ...

Saic

Data Ops Engineer

San Diego, CA · On-site

$200K - $240K/yr

Description We are seeking a Data Ops Engineer to design, build, and maintain real-time data ... Support the incident management process to ensure that incidents are documented and resolved ...

SAIC

Data Ops Engineer

San Diego, CA · On-site +1

$200K - $240K/yr

ORA_ON_SITE Description We are seeking a Data Ops Engineer to design, build, and maintain real-time ... Support the incident management process to ensure that incidents are documented and resolved ...

SAIC

Data Ops Engineer

San Diego, CA · On-site

$200K - $240K/yr

Description We are seeking a Data Ops Engineer to design, build, and maintain real-time data ... Support the incident management process to ensure that incidents are documented and resolved ...

Neonmoneytalks

Data Ops Lead

Manhattan, NY · On-site

As a Data Ops Lead, you'll own the end-to-end journey that takes raw recordings from our growing ... Structuring and managing the data deals that turn our recordings into revenue * Holding every ...

Neon Mobile, Inc

Data Ops Lead

New York, NY · On-site +1

$160K - $220K/yr

As a Data Ops Lead, you'll own the end-to-end journey that takes raw recordings from our growing ... Structuring and managing the data deals that turn our recordings into revenue * Holding every ...

SAIC

Data Ops Engineer

San Diego, CA · On-site

$200K - $240K/yr

ORA_ON_SITE Description We are seeking a Data Ops Engineer to design, build, and maintain real-time ... Support the incident management process to ensure that incidents are documented and resolved ...

Rivian

Staff Software Engineer, Data Ops

Palo Alto, CA · On-site

$206K - $258K/yr

... Product Management, and other Technology Partners to leverage best practices and reference ... Qualifications * 5+ years of software engineering or in ML/Dev/Data Ops role. * 5+ years of ...

Xenith Solutions

Data Ops Engineer

San Diego, CA · On-site

$121K - $146K/yr

They are seeking a Data Ops Engineer to design, build, and maintain real-time data ingestion ... the incident management process to ensure that incidents are documented and resolved quickly.

Chai Discovery, Inc

Data Ops

San Francisco, CA · On-site

Someone who operates with urgency, has strong communication and project management skills, and who has an analytical nature. Data is vital to training frontier AI models, testing research hypotheses ...

Rivian

Staff Software Engineer, Data Ops

Palo Alto, CA · On-site

$206K - $258K/yr

... Product Management, and other Technology Partners to leverage best practices and reference ... Qualifications * 5+ years of software engineering or in ML/Dev/Data Ops role. * 5+ years of ...

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Data Ops Manager

Dallas, TX • On-site

BuzzClan LLC
IT Services • 11 - 50 employees
Learn more about BuzzClan LLCexternal

Full-time

Re-posted 27 days ago

Job description

Company Description
Job Description
Data Ops Manager
Dallas, TX
The position of IT Support Manager necessitates an energetic, reliable, and steadfast individual with a minimum of five years of prior Help Desk leadership responsibilities. This individual will prioritize customer satisfaction and exhibit politeness, approachability, and the ability to remain composed under pressure. The position must demonstrate adaptability, maintain a positive, proactive approach, and possess a "can-do" attitude with urgency. It is imperative that the person excels in collaborating within a team that is geographically dispersed.
Responsibilities
  • Leadership
  • Lead and mentor a diverse team of IT Support Specialists.
  • Foster a culture of continuous learning, growth, and accountability within the team.
  • Conduct regular performance evaluations and provide constructive feedback to team members.
  • Develop and implement training programs to enhance technical and customer service skills.
  • Oversee the day-to-day operations of the help desk, ensuring efficient ticket handling and resolution.
  • Monitor support metrics (e.g., response time, resolution time, customer satisfaction scores) and implement improvements as needed.
  • Implement and maintain a knowledge base for support staff and customers.
  • Analyze support trends and customer feedback to identify areas for process improvement.
  • Develop and implement strategies to enhance the overall customer support experience.
  • Collaborate with cross-functional teams to integrate customer feedback into product development and improvement efforts.
  • Evaluate and manage relationships with third-party vendors and service providers.
  • Stay abreast of emerging technologies and industry best practices to enhance the effectiveness of the help desk.
  • Ensure compliance with relevant industry standards, regulations, and data protection laws.
  • Implement and enforce security measures to safeguard customer information and company assets.
  • Prepare regular reports on key performance indicators (KPIs) and present findings to senior management.
  • Foster clear and open communication channels with internal stakeholders, ensuring alignment with organizational objectives.

Technical Support
  • Provide White Glove Service to end users with an urgency, understanding, and concise manner.
  • Handle escalated technical issues that Level 1 and Level 2 technicians were unable to resolve.
  • Investigate and diagnose complex hardware, software, and network problems.
  • Provide expert-level support and guidance to lower-level technicians and act as a resource for technical questions and challenges.
  • Configure, deploy, and manage server environments, including Windows Server, Linux, and virtualization platforms. Monitor server performance and ensure proper functioning of critical services.
  • Administer and troubleshoot network devices, including routers, switches, firewalls, and access points. Implement and manage VLANs, subnets, and routing protocols.
  • Implement and enforce security policies, including firewall rules, access controls, and intrusion detection/prevention systems. Assist in monitoring and responding to security incidents and vulnerabilities.
  • Participate in the deployment of software updates, patches, and security fixes across the organization.
  • Maintain Active Directory services, including user accounts, devices, and organizational units.
  • Assist in developing Group Policies to control user access and configurations.
  • Create and update technical documentation, including troubleshooting procedures, system configurations, and best practices.
  • Share knowledge with the team and contribute to the internal knowledge base.
  • Participate in IT projects, including planning, implementation, and documentation.
  • Lead in the resolution of high-priority incidents and work on root cause analysis to prevent recurring issues.
  • Researching and recommending software and hardware solutions for stated needs.

Requirements
  • Proficiency in troubleshooting and resolving hardware and software issues.
  • Knowledge of operating systems (Windows, MacOS, Linux).
  • Familiarity with Intune is a plus.
  • Understanding of networking concepts, protocols, and services.
  • Experience with managing server environments (Windows Server, Linux, etc.).
  • Knowledge of cloud platforms and services (Azure).
  • Experience with Active Directory, Group Policy, DNS, DHCP, etc.
  • Proficient in using remote desktop tools and IT management software.
  • Understanding of cybersecurity best practices
  • Good verbal and written communication skills
  • Must have experience with ticketing systems (ServiceNow, Jira, etc.).
  • Must have experience with building and executing KPI's for team and Help Desk function.
  • Must have experience with ticketing workflows, tags, triggers, maintenance, and admin functions.
  • Must have experience in creating reports and presentations for the areas you oversee.
  • At least 5-7 years of experience in IT support, preferably with a progression from Support Specialist to Management.
  • A Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
  • Ability to lift 10 to 25 lbs. throughput the day.
  • Ability to work underneath a desk if necessary.

Soft Skills
  • Excellent communication and interpersonal skills are essential for effectively interacting with end-users and other team members.
  • Strong problem-solving and analytical abilities to handle complex technical issues.
  • Patience, empathy, and the ability to explain technical concepts to non-technical users.
  • Time management and multitasking skills to prioritize and manage multiple tasks effectively.
  • The IT field is constantly evolving, so a willingness to learn about new technologies and adapt to changes in the industry is crucial.
  • The ability to create clear and concise technical documentation is important for knowledge sharing and future reference.
  • Experience in incident management and the ability to escalate issues appropriately when necessary.

Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.

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