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What are the key skills and qualifications needed to thrive as a TSYS Knowledge Expert, and why are they important?

To excel as a TSYS Knowledge Expert, you need a deep understanding of payment processing systems, card services, and TSYS platform functionalities, usually backed by relevant industry experience or certifications. Familiarity with TSYS applications, data analysis tools, and customer relationship management (CRM) systems is typically required. Strong problem-solving abilities, communication skills, and attention to detail set outstanding professionals apart in this role. These skills are crucial for efficiently resolving client issues, supporting system optimization, and ensuring high-quality service delivery in the payments industry.

What are some common challenges faced by Tsys Knowledge Experts when supporting internal teams, and how can these be effectively managed?

Tsys Knowledge Experts often encounter challenges such as staying updated with frequent platform changes, addressing diverse queries from multiple teams, and translating complex technical information into clear, actionable guidance. Effective management of these challenges involves continuous learning, proactive communication with development and operations teams, and leveraging robust documentation tools to keep resources current. Building strong relationships with stakeholders and participating in regular knowledge-sharing sessions can also help ensure information flows smoothly and support remains consistent.

What are Tsys Knowledge Experts?

Tsys Knowledge Experts are professionals who possess in-depth expertise in TSYS (Total System Services), a leading provider of payment processing solutions. They specialize in supporting, configuring, and troubleshooting TSYS payment systems and software for financial institutions and merchants. Their role often involves providing guidance, training, and technical support to ensure smooth payment operations and compliance with industry standards. Tsys Knowledge Experts may also assist in implementing new features and resolving complex issues related to payment processing.

What does TSYS do?

A Tsys Knowledge Expert typically works with TSYS, a payment processing company, to support and manage electronic payment systems, including credit and debit card transactions. They often troubleshoot technical issues, ensure system security, and assist clients with payment solutions using industry-standard tools and protocols.

What is the difference between Tsys Knowledge Expert vs Tsys Support Specialist?

AspectTsys Knowledge ExpertTsys Support Specialist
Required CredentialsTypically requires technical certifications and in-depth product knowledgeOften requires basic technical certifications and customer service skills
Work EnvironmentPrimarily in technical support, training, and knowledge management teamsCustomer support centers, help desks, and client-facing roles
Employer & Industry UsageUsed in financial services, payment processing, and technology companiesCommon in banking, retail, and payment processing industries
Search & Comparison IntentPeople compare to understand expertise level and responsibilitiesPeople compare to distinguish support scope and technical depth

The Tsys Knowledge Expert focuses on in-depth product knowledge, training, and internal support, while the Tsys Support Specialist handles customer inquiries and troubleshooting. Both roles are vital in payment processing environments but differ in scope and technical depth.

MDKJR EMS Data Developer

MDKJR EMS Data Developer

Emerald Resource Group

Cleveland, OH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Job Description
Sr Data Engineer
Cleveland, OH
Salary 110k - 120k
Role Overview
We are seeking a seasoned Data Engineer with deep expertise in the Merchant Acquiring industry. This role is critical in managing the data lifecycle for our clearing, settlement, and merchant pricing systems. You will be the bridge between complex financial logic and our data architecture, ensuring that transaction data is processed accurately and efficiently. While we are moving toward a modern stack (AWS/Databricks), your core strength should be in advanced SQL development and a deep understanding of payment processing ecosystems (specifically TSYS).
Key Responsibilities
  • Complex SQL Development: Design and maintain high-performance stored procedures, table-valued functions, and complex CTEs to handle large-scale financial transaction data.
  • ETL & Integration: Manage and optimize existing SSIS packages and ETL workflows to ensure seamless data movement between legacy systems and our reporting environments.
  • Domain Expertise: Apply deep knowledge of Merchant Acquiring to manage Clearing and Settlement logic, Merchant Pricing (Interchange, Tiered, etc.), and Chargeback processing workflows.
  • Data Modeling: Maintain and optimize relational databases, utilizing temp tables, table variables, and XML parsing where necessary to handle complex message formats.
  • Modernization: Assist in the transition of legacy data processes into AWS Cloud and Databricks. You will be mentored and trained on these modern tools as we evolve our infrastructure.
Required Technical Qualifications
  • Expert-Level SQL: 7+ years of experience with T-SQL (Stored Procs, Views, CTEs, Functions).
  • SSIS & ETL: Proven track record of building and maintaining robust integration packages.
  • XML Processing: Experience working with XML within SQL Server (OpenXML, XQuery) to handle transaction payloads.
  • Relational Database Design: Deep understanding of indexing, normalization, and performance tuning for high-volume databases.
Required Industry Experience
  • Merchant Acquiring: Minimum 5 years of experience in the payments space.
  • TSYS Experience: Strong preference for candidates who have worked with TSYS platforms or similar core processors.
  • Settlement & Clearing: A firm grasp of how money moves from a merchant's terminal to their bank account.
  • Chargeback Management: Understanding of the lifecycle of a disputed transaction.
Bonus Points (We will train you on these!)
  • Experience or interest in Databricks/Spark.
  • Familiarity with AWS (S3, Lambda, RDS).
  • Experience with Python or PySpark.

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