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Trust And Safety Jobs (NOW HIRING)

Artsy, Inc

Trust and Safety Associate

New York, NY · On-site

$58K - $70K/yr

Trust & Safety is on the front lines of the user experience, working directly with both buyers and sellers. In this role, you will be responsible for maintaining the integrity of the business by ...

Mercor

Product Manager, Trust & Safety

San Francisco, CA · On-site

$180K - $300K/yr

You'll also own the operational edge of trust and safety, designing the workflows reviewers live in, developing the governing policies, and closing the loop between what we catch in production and ...

New

Snapchat

Senior Trust & Safety Specialist

Los Angeles, CA · On-site

$47.11 - $70.19/hr

The Trust & Safety (T&S) Team plays an important role in protecting our Snapchatters from content that violates our Terms of Service or Community Guidelines - while constantly embodying our values of ...

Posted today

Coalfire

Digital Privacy, Trust & Safety Consultant

$105K - $148K/yr

The Digital Privacy, Trust & Safety Consultant conducts independent audits and technical testing of digital platforms, services, and systems against global privacy and trust & safety regulations.

Snapchat

Senior Trust & Safety Specialist

Bellevue, WA · On-site

$47.11 - $70.19/hr

The Trust & Safety (T&S) Team plays an important role in protecting our Snapchatters from content that violates our Terms of Service or Community Guidelines - while constantly embodying our values of ...

Posted today

ezCater

Senior Manager, Trust & Safety (Remote)

They are seeking a Senior Manager in technology Trust & Safety to conceive and oversee the activation of the next generation of their marketplace Trust Strategy, including policy development and ...

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Trust And Safety information

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How much do trust and safety jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for trust and safety in the United States is $25.60, according to ZipRecruiter salary data. Most workers in this role earn between $22.36 and $28.61 per hour, depending on experience, location, and employer.

What is a trust and safety professional?

Trust and Safety professionals are responsible for ensuring the security, integrity, and well-being of online communities and platforms. They create and enforce policies to prevent harmful behavior, such as harassment, fraud, and the spread of inappropriate content. Their work includes monitoring user activity, investigating reports, and collaborating with legal and technical teams to maintain a safe environment for all users.

What are the career paths in Trust and Safety?

Careers in Trust and Safety typically start with roles such as Trust and Safety Specialist or Analyst, focusing on content moderation, policy enforcement, and user safety. Progression can lead to managerial positions like Trust and Safety Manager or Director, and specialized roles in policy development, data analysis, or legal compliance are also common. Developing skills in risk assessment, communication, and familiarity with moderation tools can support career advancement in this field.

What are the key skills and qualifications needed to thrive as a trust and safety professional?

To thrive as a Trust and Safety professional, you need a background in risk management, content moderation, and policy enforcement, often supported by a relevant degree or experience in online platforms. Familiarity with moderation tools, case management systems, and sometimes incident response frameworks or certifications are commonly required. Strong analytical thinking, cultural awareness, and effective communication skills help professionals navigate sensitive issues and complex situations. These abilities are vital for maintaining user safety, upholding platform integrity, and swiftly addressing potential harms.

What are some common challenges faced by trust and safety professionals and how are they addressed?

Trust and Safety professionals often encounter challenges such as keeping up with rapidly evolving online threats, managing large volumes of user reports, and making difficult decisions about content moderation. Addressing these challenges typically involves ongoing training, collaboration with cross-functional teams (like legal, engineering, and customer support), and leveraging advanced tools or AI to identify and mitigate risks efficiently. The work environment is dynamic, and successful professionals are adaptable, detail-oriented, and proactive in learning about emerging issues in online safety.

What is the difference between Trust And Safety vs Content Moderator?

AspectTrust And SafetyContent Moderator
Primary FocusDeveloping policies, preventing abuse, ensuring platform safetyReviewing and removing inappropriate content
Required SkillsPolicy knowledge, risk assessment, communicationContent review, attention to detail, platform guidelines
Work EnvironmentCross-functional teams, strategic planningModeration platforms, content review tools
CertificationsOften requires knowledge of legal and safety standardsTypically not required

Trust And Safety roles focus on creating policies and strategies to prevent harm and ensure platform integrity, while Content Moderators primarily review and remove content that violates guidelines. Trust And Safety positions are broader, involving policy development and risk management, whereas Content Moderators handle day-to-day content review tasks.

What does a trust and safety specialist do?

A trust and safety specialist is responsible for monitoring and enforcing platform policies to prevent abuse, fraud, and harmful content. They review reports, investigate violations, and implement measures to ensure user safety and platform integrity, often using moderation tools and data analysis skills.
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Trust And Safety jobs near you
Infographic showing various Trust And Safety job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $53,254 per year, or $25.6 per hour.

Trust and Safety Associate

Artsy, Inc

New York, NY • On-site

$58K - $70K/yr

Full-time

Medical, Dental, Retirement

Posted 14 days ago

Job description

Artsy and Artnet's Trust & Safety team sits at the intersection of risk, operations, and commerce. We're a small, high-ownership team, and what we protect matters to the business and to every person who buys or sells on our platforms.
We are seeking a Trust & Safety Associate to support our growing business and help establish Artsy and Artnet as the most trusted online destinations for purchasing fine art.
Trust & Safety is on the front lines of the user experience, working directly with both buyers and sellers. In this role, you will be responsible for maintaining the integrity of the business by helping resolve post-sale disputes, investigating suspicious incidents, preventing fraud, and completing Know Your Customer/Anti-Money Laundering (KYC/AML) due diligence on our users.
This role will also get the chance to help shape and enforce the policies that keep our platforms safe while maintaining a joyful buying experience for our collectors.
What you'll do:
  • Resolve post-sale disputes involving claims of authenticity, damage, and description inaccuracies
  • Perform KYC and AML verifications for users
  • Monitor transaction and auction activities to identify and address potential fraud
  • Address user issues related to security incidents, unauthorized activities, and other suspicious events
  • Resolve chargebacks by speaking with our users, gathering and formalizing evidence for submission
  • Follow up with sellers to resolve failed or unpaid subscription charges
  • Collaborate with internal teams on the development and enforcement of our Trust & Safety policies
  • Drive Trust & Safety initiatives across the business

This role is a fit for you if you bring:
  • 2+ years of hands-on experience in fraud investigation, chargeback resolution, or KYC/AML compliance, ideally within an eCommerce or marketplace setting
  • Demonstrated abilities in time management, prioritization, and attention to detail
  • Strong critical thinking and problem-solving skills
  • Strong communication and mediation abilities

Desired:
  • Experience in fraud, investigations or policy compliance

This role is unlikely to be a good match for you if...
  • You prefer a highly structured, repetitive routine. This role shifts priorities daily based on what comes in
  • Ambiguous, gray-area situations make you uncomfortable rather than curious

What success looks like in your first 3-6 months:
  • You manage the full range of post-sale disputes and chargebacks, including authenticity claims, damage, description inaccuracies, from first contact through resolution
  • You're fully ramped on KYC/AML verification and can triage incoming fraud and security alerts (account takeovers, unauthorized activity, suspicious messages)
  • You've built working relationships with the internal teams you rely on for escalations, and know when to loop them in versus handle something yourself
  • You've developed a solid instinct for spotting red flags in transactions and auction activity, and know when to flag something for review
  • You bring a critical eye to how the team operates and aren't afraid to speak up when something could work better

We know no one is a perfect match on paper, so if you're passionate about this role, please apply! We're excited to learn how your skills, experiences, and insights could make a difference.
Please Note: We can only accept applications from those eligible to live and work in NYC or London. We are unable to sponsor visas for this position. This is a hybrid role with office attendance required 3 days/week.
How we will Evaluate your Skills:
Our standard interview process looks like:
  1. Talent Acquisition Interview
  2. Work Exercise and Hiring Manager Interview
  3. Team Interview with Close Collaborators (focused on the core skills for the role and our values)
  4. Final Interview with Leadership

What We Offer:
  • Opportunity to reimagine the art industry while working with a talented, diverse, international team.
  • Competitive salary and equity
  • Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles
  • We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role)
  • Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more
  • Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture
  • Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more

The salary range for this role is $58,000 -$70,000 annually. Artsy is committed to equitable compensation practices, and your offer will depend on the relevant experience and skillset you bring to the team.
All compensation packages include meaningful Artsy equity and competitive health benefits. Please see our "What We Offer" above for more detail, or speak to our Talent Acquisition Team to learn more!
Artsy and Artnet Values
Artsy has five core values that will inform your experience at Artsy.
For the Love of Art: We show relentless curiosity, empathy, and passion for collectors, artists, gallerists, and the art market. We take action to make the art world more fair and welcoming.
Own Our Outcomes: We are all individual owners of Artsy's shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.
Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us.
Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.
Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.
Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

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