Landscapers Supply, Inc.ย /
Furys Ferry Hardware
Department:ย Service and Partsย
Job Title:ย Service Writer / Parts CSRย
Reports To:ย Store Managerย
Job Location: Martinez,ย Georgia
Full/Part Time: Full or Part
Direct Reports: Noย
Salary/Wage:ย Based on experience
Company Description
Landscapers Supply is a locally owned, full-service supplier providing hardware, yard materials, and professional-grade power equipment in one convenient location. Serving contractors and homeowners across the Upstate of South Carolina and now Augusta, Georgia for over 30 years, the company is known for its knowledgeable team, quality products, and reliable service. With eight locations and growing, Landscapers Supply offers expert support, competitive pricing, and comprehensive solutions to help customers build and maintain exceptional outdoor spaces. Landscapers Supply is dedicated to fostering a collaborative and professional work environment for our team members.
About Landscapers Supply and Hardware (affiliated with Ace Hardware and
True Valueย Hardware)ย
Are you an outdoor enthusiast? Do you love gardening, landscaping, or DIY home projects?ย
At Landscapers Supply, we take pride in revolutionizing the traditional shopping experience for landscaping professionals, weekend warriors, and outdoor enthusiasts. Our stores offer a unique spin on traditional mom-and-pop hardware stores by providing a full line of commercial-grade power equipment, bulk landscaping materials, and a full-service power equipment shop. With multiple locations in the Upstate of South Carolina, we cater to homeowners and professionals alike who seek better quality, service, and selection.ย
Think youโd be a good fit?ย
Join the Landscapers Supply Team!ย
As part of our team, you share our values geared toward the on-going success of our customers and fellow associates:
ย ย ย ย ย ย ย ย ย ICARE
Integrityย โ Integrity First
Committedย โ Committed to People
Accountabilityย โ Accountability Mindset
Resultsย โ Results
Exceedsย โ Exceeds Expectations
Landscapers-Supply strives to have the ICARE attitude Everyday!
Benefits (some benefits may vary based on FT / PT availability)ย
ย
Job Descriptionย
As our Service Writer / Parts CSR, you are the face of the Service Shop to our customers.ย Your role is to facilitate quick and efficient customer service for our customers through clear communication and efficient processing of necessary paperwork.ย You also track the status of repair work to facilitate a return time to the customer as fast as possible.ย This is a mid-level role that basically is the orchestra conductor for the Service Shop, one that combines great people skills and efficient technical ability.ย You are supported by a Service Coordinator who handles most of the non-technical physical tasks.ย ย ย
ย
Responsibilitiesย
- Listen to initial customer requests for service and Parts
- Complete initial repair orders and receive customer approvals to proceed with service workย
- Order Paarts needed for Repairs and stock on Hand
- Collect Service Charges from customers to begin repair processย
- Receive customer equipment and pass to Service Coordinator for stagingย
- Complete necessary paperwork to accompany equipmentย
- After receiving initial diagnostic, complete estimate for repair with needed partsย
- Verify warranty eligibility for repairย
- Obtain necessary estimate approval from customer to proceed with repairย
- Assign repair orders to Service Technicians for triage and repairsย
- After completion of service work, notify and arrange customer pickup or deliveryย
- Collect payments and close repair ordersย
- File necessary warranty claimsย
- Track status of all equipment in the shop and facilitate its progressย
- Update customers on delays or changes in service and Parts Department
- Maintain cleanliness and presentation of Service Officeย
- Open and close cash register each dayย
- Maintain and present new equipment alternatives in Service Office to customers as appropriateย
- ย Working with customersย in selling/ordering Parts
Required Qualificationsย ย
- Experience speaking with and directly serving customersย ย
- Ability to have positive and friendly interactions with customersย
- Ability to have clear communication with customers and colleaguesย
- Ability to efficiently complete required processesย
- Ability to be organized and calm in a fast paced environmentย
Desired Qualificationsย - Experience in a repair shop as well as Parts for small engines
- Basic knowledge of engines and partsย
- Basic knowledge of a Point of Sale systemย
- Basic knowledge of Microsoft Officeย
Physical Requirementsย
.
Powered by JazzHR
LiGc6rkYKA