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Triage Technical Support Engineer Jobs (NOW HIRING)

ThreatModeler

This is a hands‑on technical support engineering role focused on investigation, troubleshooting ... You will own customer issues from initial triage through investigation and resolution, working ...

Socket.dev

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The Technical Support Engineer is a critically important role for Podium as we continually develop products and scale our customer service offerings. Sitting within our engineering department, your ...

Sigma Computing

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$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with the 2024 Stevie Gold Award for Customer Service, helping customers solve technical, business, and ...

Novarad

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As a Technical Support Engineer Level 1, you will use your Network and Systems Administration knowledge to provide customer support to Novarad customers. You and your team will work together to ...

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LVT

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ABOUT THIS ROLE As a Technical Support Engineer II at LVT, you will independently troubleshoot and ... Review newly assigned group incidents and triage accordingly * Complete project work as assigned

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

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As a Technical Support Engineer - L1, you will provide high-quality technical support to Kaseya customers while helping ensure an exceptional customer experience. You will troubleshoot technical ...

Order.co

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Manhattan, NY · On-site

$75K - $95K/yr

Technical Support Engineer Order.co New York, New York, United States About this position At Leverage, we're transforming supply chain operations for mid-market industrial manufacturers. Our platform ...

Namely

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Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

Verkada

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As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Clipboard Health

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Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where ...

Microsoft

Technical Support Engineer

Redmond, WA · On-site

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As a Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

Atlas Copco

Technical Support Engineer

Houston, TX · On-site

Your role As a Technical Support Engineer, your mission is to provide expert technical support for centrifugal compressors and rotating equipment, helping customers and field service personnel ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Ralliant

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Technical Support Engineer As a Tech Support Engineer, you will play a key role in supporting our customers worldwide, being able to cover the majority of Qualitrol Products: transformer monitoring ...

Pansophic Learning

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Parma, OH

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As a Technical Support Engineer, you will support the following areas: * Provide customers with ... Accurately documents user information, triage steps and resolutions or escalation notes. * Manages ...

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As of Sep 14, 2026, the average yearly pay for triage technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Triage Technical Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer (US remote)

On-site

ThreatModeler
1 - 10 employees
Learn more about ThreatModelerexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

About the company

ThreatModeler is an enterprise threat modelling platform that enables organisations to identify, understand, and manage security threats at scale.

Our customers include security, engineering, architecture, and DevSecOps teams operating complex cloud, on-premises, and hybrid environments. Technical Support plays a critical role in helping those customers successfully deploy, integrate, operate, and get maximum value from the ThreatModeler platform.

Purpose of the Role

We are looking for a technically curious and customer-focused Technical Support Engineer to join our Technical Support team.

You will be responsible for investigating and resolving technical issues across the ThreatModeler platform and the environments in which it operates. This can include application behaviour, REST APIs, authentication and SSO, databases, networking, containerised deployments, cloud infrastructure, integrations, and performance.

This is a hands‑on technical support engineering role focused on investigation, troubleshooting, root cause analysis, and problem resolution rather than traditional helpdesk support.

You will own customer issues from initial triage through investigation and resolution, working directly with customers to understand their environment, gather evidence, reproduce problems, identify root cause, and provide clear solutions or workarounds.

When an issue requires Engineering involvement, you will turn the customer problem into a high‑quality technical escalation with clear reproduction steps, relevant logs and evidence, customer impact, troubleshooting already performed, and expected versus actual behaviour.

You do not need to arrive as a threat modelling expert. We will expect you to develop a strong understanding of threat modelling and become highly knowledgeable about the ThreatModeler platform.

Responsibilities
  • Own customer support cases from initial triage through to resolution, ensuring agreed priorities and SLAs are met.
  • Troubleshoot technical issues across the application, APIs, authentication, databases, networking, integrations, and deployment infrastructure.
  • Analyse application and infrastructure logs, HTTP requests and responses, error messages, configuration, and other diagnostic information to develop and test hypotheses and identify root cause.
  • Reproduce customer issues and establish clear expected versus actual behaviour.
  • Determine whether an issue relates to product behaviour, configuration, permissions, infrastructure, data, integration behaviour, or a potential product defect.
  • Provide customers with clear, technically accurate troubleshooting guidance, solutions, and supported workarounds.
  • Troubleshoot REST API integrations using tools such as Postman, curl, or equivalent.
  • Assist customers with authentication and SSO integrations, including SAML and enterprise identity providers.
  • Investigate database, application, and infrastructure issues, including performance-related problems.
  • Work closely with Engineering on suspected defects and complex technical investigations, providing high‑quality, evidence‑backed escalations.
  • Collaborate with Customer Success and other internal teams to ensure customers receive clear and consistent communication throughout an investigation.
  • Create and maintain troubleshooting guides, knowledge articles, known issues, and technical runbooks, turning recurring investigations and solutions into reusable knowledge for the wider Support team.
What We Offer:
  • Aetna Medical insurance including virtual care, robust network coverage , and mental health resources.
  • Guardian Dental insurance
  • HSA including company contribution
  • FSA programs for health, dependent care, and transit
  • Company-paid vision, life, short-term, long-term disability insurance
  • Vanguard 401(k)
  • Generous time‑off, including take as you need PTO, sick leave, and paid parental leave
  • 11 Company Paid Holidays
  • Professional Development Opportunities
  • Employee Assistance Programs
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