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What types of cross-functional collaboration can I expect as an employee at Tri Pointe Homes?

At Tri Pointe Homes, employees frequently work in cross-functional teams that include professionals from construction, sales, design, and customer service. Collaboration is essential to ensure projects move smoothly from concept to completion, and you’ll often coordinate with architects, project managers, and external vendors. This integrated approach not only enhances communication but also provides valuable exposure to various aspects of the homebuilding process, supporting professional development and a well-rounded understanding of the industry.

What is Tri Pointe Homes and what do they do?

Tri Pointe Homes is a leading homebuilder in the United States, known for designing, constructing, and selling innovative single-family homes. They operate in several major markets across the country, focusing on creating communities that emphasize sustainability, quality, and modern living. Tri Pointe Homes offers a range of home designs to suit different lifestyles and budgets, and they are recognized for their commitment to customer service and environmentally friendly building practices.

What is the difference between Tri Pointe Homes vs Lennar Homes?

AspectTri Pointe HomesLennar Homes
Primary FocusDesigning and building residential communitiesDeveloping and constructing residential homes and communities
Work EnvironmentOffice-based planning, on-site construction oversightOffice and on-site construction management
Required CredentialsConstruction management, architecture, or civil engineering backgroundConstruction, civil engineering, or related certifications

Both Tri Pointe Homes and Lennar Homes operate in the residential construction industry, focusing on building homes and communities. While they share similar work environments and credential requirements, Tri Pointe Homes emphasizes community design and planning, whereas Lennar is known for its large-scale home development. Understanding these differences helps job seekers identify the best fit for their skills and career goals.

What are the key skills and qualifications needed to thrive as an employee at Tri Pointe Homes, and why are they important?

To thrive at Tri Pointe Homes, you typically need a background in construction management, real estate, or related fields, along with relevant education or experience. Familiarity with project management software, budgeting tools, and construction documentation systems is often required. Exceptional teamwork, communication, and problem-solving abilities set top candidates apart in this collaborative and dynamic environment. These skills ensure efficient project delivery, high-quality homebuilding, and strong client satisfaction in a competitive industry.
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Tri Pointe Homes jobs near you
Infographic showing various Tri Pointe Homes job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.

Customer Care Representative/Warranty Rep

Tri Pointe Homes Holdings, Inc.

Raleigh, NC • On-site

$14.25 - $19.25/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Overview
Tri Pointe Homes is about more than homes, we are about people. We are committed to changing the lives of our customers and employees. Our passion for creating communities does not end with our customers. If this sounds like a career for you, apply to be a part of our great team.
Tri Pointe Homes Raleigh is looking for an experienced, enthusiastic individual to join our talented group as a Customer Care Representative/Warranty Rep
Position Highlights: To deliver great customer experiences to homeowners, while following company expectations.
Position Responsibilities:
  • Respond to homeowner issues in a timely, efficient, neat, courteous, professional, and appropriate manner - related to warranty items that need repair, within the parameters of the warranty manual, company brand/ division guidelines, and Customer Care department's policies and procedures (this includes communicating in person, phone, email or text).
  • Perform accurate assessments of all service requests submitted by homeowners (to determine what is covered, not covered).
  • Build strong relationships and maintain appropriate and regular contact with homeowners, Customer Care Coordinators, and trade partners with updates regarding Customer Care requests, product information, and warranty coverage details.
  • Conduct follow-up communications with homeowners and trade partners to ensure 100% of all warranty repairs have been completed timely to the homeowner's satisfaction.
  • Actively participate in Eliant Survey reviews and follow up with homeowners and trade partners to increase survey response rates and satisfaction results.
  • Perform quality control inspections and homeowner orientation within company guidelines.
  • Complete all work orders, orientations/quality walks, purchase orders, and any other Customer Care documents or essential work processes, as assigned, in an accurate and timely manner.
  • Control and be responsible for all warranty costs. Understand regular hourly rates and not to exceed amounts. Negotiate with trade partners and/or investigate above normal estimates and invoices. Track individual expenditures in Concur or other accounting programs.
  • Work collaboratively with sales and construction team members, attend weekly site team meetings, and work with supporting trade partners to deliver quality new homes. Point out any special conditions or issues on existing properties to customers.
  • Develop and maintain up-to-date product and home care knowledge to provide feature, function, and benefits information to homeowners and set proper maintenance and performance expectations.
  • May assist construction team members to ensure the proper preparation and quality control finish of each new home before delivery to homebuyers.
  • Collaborate with Sales team members to ensure model homes are maintained in excellent condition and are always presentable to homebuyers.
  • Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required.
  • Coordinate and schedule trade partners to perform necessary Customer Care repairs in the homeowner's home. Create and confirm accurate schedules for Customer Care requests that may require more than one trade.
  • Thoroughly understand scopes of work and engage trade partners to improve quality and efficiency.
  • Perform minor home repairs, adjustments, and modifications for homeowners. This may be a scheduled event, or it may occur during a homeowner emergency.
  • Track and review industry trends and work with production and purchasing departments on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments.
  • Assist in maintaining a safe, civil, and clean work environment within all work sites. Abide by individual employee safety policies, stay up to date with job site safety training and guidelines, and exercise the courage to intervene and report any unsafe work conditions.
  • Regularly review Customer Care reports and data to identify and execute areas for improvement.

Position Qualifications:
  • High School diploma or GED required.
  • A minimum of 3 months of demonstrated experience in home construction including Customer Care or repair; or an equivalent combination of education and experience.
  • A minimum of 1 year of residential, customer care, or construction field experience is preferred, but not mandatory.
  • Must possess a valid Driver's License.

Physical Requirements:
  • Frequent balancing, standing, walking, sitting, listening, and speaking.
  • Extensive driving from location to location.
  • Occasional bending, kneeling, crawling, lifting, and/or moving up to 50 pounds

Want to know what it's like working at Tri Pointe Homes? Click here to see what our employees have to say: Great Place to Work Certified Company
Tri Pointe Homes is committed to building a diverse and talented team to help us achieve our goals. Please note that due to operational constraints, we are unable to consider applicants who require visa sponsorship (e.g., H1B, OPT) for this position. This policy applies uniformly to roles where sponsorship cannot be accommodated to ensure consistency and fairness in our hiring process.
At Tri Pointe Homes, we are intentional about fostering an environment where you, and all individuals, are encouraged to be their authentic selves. We embrace individuality and strive to be consciously inclusive of different backgrounds, experiences, and perspectives in every aspect of our business. We believe our company's strength relies on the diversity of the team and the unique, innovative ideas everyone contributes.
Pursuant to the California Consumer Privacy Act of 2018, if you are a California resident, you have the right to know the categories of personal information that we collect about job applicants, employees and their emergency contacts and beneficiaries, and independent contractors. Please click here for a description of our personal information collection practices.
We are an Equal Opportunity Employer, which means we make employment decisions based on merit and qualifications and are committed to providing equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to apply for an open position or to participate in an interview, please let us know.

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