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Treasury Management Customer Service Jobs (NOW HIRING)

Busey Bank

Treasury Management Sales Analyst

Dallas, TX · On-site

$58K - $72K/yr

... services. Duties & Responsibilities Attend sales calls, upon request, from other Commercial and ... Maintain client data in the Customer Relationship Management (CRM) system, including kicking off ...

Busey

Treasury Management Sales Analyst

Frisco, TX · On-site

$58K - $72K/yr

... TM services. Duties & Responsibilities * Attend sales calls, upon request, from other Commercial ... Maintain client data in the Customer Relationship Management (CRM) system, including kicking off ...

Busey

Treasury Management Services Supervisor

Tomahawk, WI · On-site

$73K - $95K/yr

Minimum five years of relevant banking experience with strong commercial and customer service ... Knowledge of Treasury Risk management practices and fraud prevention controls. * Experience working ...

BOK Financial

Treasury Management Officer IV

Tulsa, OK · On-site

The Treasury Management Officer IV prospects, markets, sells, cross-sells, and implements the Bank ... Acts as a liaison between customers and Bank's service departments to support sales implementation ...

BOK Financial

Treasury Management Officer IV

Tulsa, OK · On-site

The Treasury Management Officer IV prospects, markets, sells, cross-sells, and implements the Bank ... Acts as a liaison between customers and Bank's service departments to support sales implementation ...

Synovus

Treasury Management Analyst

Columbia, SC · On-site

This position will be responsible for servicing the ongoing needs of our treasury management clients. The role will assist clients with the onboarding and implementation process, ensuring they ...

Busey Bank

Treasury Management Executive II

Dallas, TX · On-site

$90K - $120K/yr

Manage and actively cross-sell into an existing portfolio of Treasury Management clients to drive ... Strong sales and customer service skills * Advanced knowledge of TM products, commercial payments ...

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Treasury Management Customer Service information

See salary details

$49.5K

$105.7K

$150.5K

How much do treasury management customer service jobs pay per year?

As of Sep 9, 2026, the average yearly pay for treasury management customer service in the United States is $105,672.00, according to ZipRecruiter salary data. Most workers in this role earn between $87,000.00 and $121,500.00 per year, depending on experience, location, and employer.

What is treasury management customer service?

Treasury Management Customer Service refers to specialized support provided to businesses and organizations that use treasury management products and services offered by banks or financial institutions. This often includes assisting clients with cash management, payment processing, fraud prevention, account reconciliation, and electronic banking solutions. Treasury management customer service representatives help resolve issues, answer questions about products, and ensure smooth daily financial operations for clients. Their goal is to enhance the efficiency and security of a company’s financial transactions.

What are the key skills and qualifications needed to thrive as a treasury management customer service professional?

To thrive as a Treasury Management Customer Service professional, you need a strong understanding of banking products, cash management services, and financial regulations, typically supported by experience in finance or a related field. Familiarity with treasury management systems, online banking platforms, and customer relationship management (CRM) software is essential. Excellent problem-solving abilities, attention to detail, and effective communication skills help you deliver solutions and foster client trust. These skills are vital for efficiently resolving client inquiries, ensuring compliance, and maintaining strong business relationships in a competitive financial environment.

What are the typical challenges faced in a treasury management customer service role, and how can I prepare for them?

In a Treasury Management Customer Service role, one common challenge is managing complex client inquiries regarding products like ACH payments, wire transfers, and account reconciliation. You may also encounter time-sensitive issues that require quick resolution while maintaining accuracy. To prepare, it's helpful to develop strong communication skills, learn about treasury products, and practice effective problem-solving. Collaboration with internal teams, such as technical support or relationship managers, is often necessary to resolve client issues efficiently. Staying current with industry regulations and software tools will also set you up for success.

How to get into treasury management customer service?

To enter treasury management customer service, candidates typically need a bachelor's degree in finance, accounting, or a related field. Relevant skills include strong communication, problem-solving, and knowledge of banking software or treasury management systems; certifications like the Certified Treasury Professional (CTP) can enhance prospects. Experience in banking or financial services is often preferred for entry-level roles.

Is treasury management a good career?

Treasury management is a stable career that involves managing a company's finances, cash flow, and financial risk. It requires skills in finance, accounting, and often certification such as the Certified Treasury Professional (CTP). The role offers opportunities for advancement and typically involves working in corporate finance departments or financial institutions.

What do treasury management customer service do?

Treasury management customer service professionals assist clients with managing their company's cash flow, banking transactions, and financial operations. They provide support for services such as account management, payment processing, and fraud prevention, often using specialized banking software. Strong communication skills and knowledge of financial products are essential for this role.

What cities are hiring for Treasury Management Customer Service jobs?

Cities with the most Treasury Management Customer Service job openings:

What states have the most Treasury Management Customer Service jobs?

States with the most job openings for Treasury Management Customer Service jobs include:

What are popular job titles related to Treasury Management Customer Service jobs?

For Treasury Management Customer Service jobs, the most frequently searched job titles are:

Treasury Management Customer Service jobs near you

Treasury Management Coordinator

Marshfield, WI • On-site

Prevail Bank
Commercial Banking • 51 - 200 employees
Learn more about Prevail Bankexternal

Full-time

Medical, Retirement, PTO

Posted 25 days ago

Job description

Benefits:
  • Health insurance
  • Paid time off
  • 401(k) matching

Position Summary:
This position serves as the Bank's primary internal resource for treasury management, business online banking, and commercial electronic banking services. The Treasury Management Coordinator is responsible for the administration, implementation, support, maintenance, and ongoing enhancement of the Bank's treasury management products, including Business Online Banking, ACH Origination, Positive Pay, Remote Deposit Capture, Wire Services, Merchant Services, and Mobile Banking. The position works closely with Commercial Banking, Retail Banking, Operations, and customers to provide exceptional service, ensure operational accuracy, maintain regulatory compliance, and support the successful delivery of treasury management services throughout the Bank. The primary focus of this role is internal support, customer onboarding, operational administration, employee training, and risk management, while providing secondary support to commercial treasury management growth initiatives.
Duties and Responsibilities
Treasury Management Administration & Internal Support
  • Serve as the Bank's primary internal support resource and subject matter expert for all treasury management and electronic banking products and service.
  • Act as lead facilitator for questions from Bank staff regarding Business Online Banking, ACH Origination, Positive Pay, Remote Deposit Capture, Mobile Banking, Wire Services, Merchant Services, and related treasury management products.
  • Provide operational support and guidance to Commercial Banking, Retail Banking, Customer Service, and Deposit Operations staff regarding treasury management products and services.
  • Research, resolve, and escalate customer and employee issues related to treasury management and digital banking products.
  • Maintain customer files, documentation, agreements, user access profiles, and supporting records related to treasury management services.
  • Prepare management reports, operational reports, and audit reports as requested.
  • Assist management in the development, implementation, and enhancement of treasury management and electronic banking products and services.
Customer Implementation & Training
  • Coordinate the onboarding and implementation of treasury management services for new and existing commercial customers.
  • Set up and maintain customer access, entitlements, security permissions, and treasury management services within applicable systems.
  • Conduct customer training for Business Online Banking, ACH services, Positive Pay, Remote Deposit Capture, Mobile Banking, and related treasury management products.
  • Ensure execution and retention of all required agreements and documentation.
  • Assist Retail and Commercial Banking staff with treasury management implementations and customer support.
  • Coordinate remote deposit capture installations, setup, and customer training as needed.
Operations, Compliance & Risk Management
  • Review daily reports, exception reports, ACH activity, and other operational reporting as required by policy.
  • Process and monitor daily ACH activity, including returns, corrections, adjustments, and exception items.
  • Maintain expertise in ACH Rules, NACHA requirements, treasury management products, and applicable regulatory requirements.
  • Conduct and coordinate annual customer reviews, ACH audits, reauthorizations, site visits, and risk assessments as required.
  • Audit remote deposit capture and treasury management customer activity and prepare appropriate reports when required.
  • Assist in maintaining treasury management, ACH, digital banking, and remote deposit policies and procedures.
  • Follow procedures and policies that ensure compliance with Bank requirements as well as all applicable federal and state banking regulations.
  • Communicate recurring operational, fraud, risk, or customer service issues to management.
Treasury Management Relationship Support
  • Partner with Commercial Banking officers to identify treasury management opportunities within existing and prospective customer relationships.
  • Participate in customer meetings when technical treasury management expertise and product support are needed.
  • Support treasury management growth through customer education, implementation excellence, and ongoing service support.
  • Perform other duties as assigned to fulfill the responsibilities of the position.
Qualifications
Education/Experience:  
Associate's Degree or Bachelor's Degree in Business, Finance, Accounting, Economics, Information Technology, or a related field preferred. Equivalent combinations of education and banking experience will be considered.
Three years of banking experience preferred, with experience in treasury management, electronic banking, deposit operations, retail banking, or commercial banking support strongly preferred.
 
Skills and Abilities:  
Adaptability:
  • Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
Attention to Detail:
  • Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.
Change Management: 
  • Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.
Customer Orientation:
  • Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
Oral/Written Communication:
  • The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.
Professionalism:
  • Project a positive image of the bank to all internal and external customers.
Time Management:
  • Ability to effectively manage one’s time to complete work according to established deadlines.  The ability to prioritize tasks to make the best use of time for high priority tasks.
Team Player:
  • Must view oneself as part of an overall team.  This includes supporting others throughout the entire bank to achieve the overall goals of the bank.
 Working Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Travel:  
Valid driver’s license required for travel to Bank offices, training sessions, customer meetings, Bank and community meetings, etc.  
 
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.  Certain job functions described herein may be subjected to possible modification in accordance with applicable state and federal laws.  There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.  All activities, demands, conditions, and requirements are linked to duties and responsibilities.
 
Job Description subject to change at any time at the discretion of management.