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TraxNYC

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Luxury Customer Service Representative & Sales Support

Manhattan, NY · On-site

$20 - $25/hr

Position Overview TraxNYC is seeking a high-performance Customer Service & Client Experience Specialist to operate at the center of our customer-facing operations. This role sits within a team ...

TraxNYC

Custom Jewelry Production Assistant

Manhattan, NY · On-site

$19 - $25/hr

TraxNYC is one of the world's most recognized custom jewelry companies, known for creating high-end diamond jewelry, custom pieces, and luxury designs for a global audience. Our company moves fast ...

TraxNYC

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Luxury Jewelry Sales Representative - Commission Basis

Manhattan, NY · On-site

$60K - $120K/yr

TraxNYC, one of New York City's premier custom jewelry companies, is hiring a Sales Representative to join our retail team in the Diamond District. This is a commission-only, in-person position with ...

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Traxnyc information

What is the difference between Traxnyc vs Jewelry Designer?

AspectTraxnycJewelry Designer
CredentialsVaries; often includes jewelry design or related certificationsDesign degree or certification often preferred
Work EnvironmentJewelry stores, custom workshops, online platformsDesign studios, workshops, freelance or boutique settings
Industry UsageRetail jewelry sales, custom jewelry creationDesigning and creating jewelry pieces, often custom
Common Search IntentFinding jewelry stores, custom jewelry servicesLearning jewelry design, creating custom pieces

Traxnyc primarily focuses on jewelry retail and custom jewelry services, often involving sales and craftsmanship. Jewelry designers concentrate on creating unique jewelry pieces, often working in design studios or freelance. While both roles involve jewelry, Traxnyc is more retail and service-oriented, whereas jewelry designers focus on the creative process.

What is TraxNYC and what do they do?

TraxNYC is a well-known jewelry retailer based in New York City, specializing in custom-made diamond and gold jewelry. They offer a wide variety of pieces, including rings, chains, watches, and pendants, with a focus on hip-hop and urban styles. TraxNYC is recognized for its craftsmanship, competitive pricing, and the ability to create personalized pieces tailored to individual customer requests. The company also provides online shopping and financing options, making luxury jewelry more accessible.

What is it like to work on the sales team at TraxNYC, and how does collaboration with other departments impact daily responsibilities?

Working on the sales team at TraxNYC involves a dynamic environment where team members interact closely with clients to understand their jewelry preferences and guide them through the purchasing process. Daily responsibilities often include responding to customer inquiries, preparing quotes, and coordinating with the production and design teams to ensure custom orders are fulfilled accurately and on time. Collaboration is key, as sales staff regularly work with marketing to understand current promotions and with logistics to ensure timely delivery. This cross-departmental teamwork not only helps deliver excellent customer service but also provides valuable insight into the entire jewelry creation and sales process, supporting personal growth and advancement opportunities within the company.

How to work for TraxNYC?

To work for TraxNYC, candidates can apply through their official website or contact their store locations directly. They often look for sales associates, jewelers, and customer service staff, requiring good communication skills and knowledge of jewelry. Prior experience in retail or jewelry is beneficial, and some roles may require specific certifications or training.

What are the key skills and qualifications needed to thrive as a jewelry sales associate at TraxNYC, and why are they important?

To excel as a jewelry sales associate at TraxNYC, you need strong sales acumen, product knowledge in fine jewelry, and ideally a background in retail or customer service. Familiarity with point-of-sale systems, inventory management software, and possibly GIA or other jewelry certifications are highly valued. Excellent communication, attention to detail, and the ability to build trust with clients are standout soft skills in this role. These skills ensure that clients receive expert guidance and outstanding service, driving both customer satisfaction and sales performance.
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Infographic showing various Traxnyc job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Luxury Customer Service Representative & Sales Support

Luxury Customer Service Representative & Sales Support

TraxNYC

Manhattan, NY • On-site

$20 - $25/hr

Full-time

PTO

Posted 21 days ago

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Job description

Position Overview

TraxNYC is seeking a high-performance Customer Service & Client Experience Specialist to operate at the center of our customer-facing operations.

This role sits within a team environment handling 200+ inbound calls daily, along with consistent email volume and client follow-ups. Calls are handled on a first-come, first-serve basis, requiring strong awareness, urgency, and initiative at all times.

This is not a passive customer service position. You will be expected to manage client communication while coordinating across sales, production, shipping, repairs, and verification/accounting, ensuring every issue is resolved with speed and precision.

The ideal candidate can handle volume without losing structure, take ownership of client situations, and actively contribute to improving internal operations.

Core Responsibilities

  • Manage inbound communication (calls + email) with speed, clarity, and professionalism
  • Provide accurate updates on orders, custom production timelines, and shipping
  • Handle returns and repairs end-to-end, including issuing and tracking shipping labels
  • Identify and qualify client opportunities, routing leads to the sales team
  • Maintain accurate internal records using CRM systems and monday.com
  • Coordinate across departments:
  • Sales
  • Production
  • Shipping
  • Repairs
  • Verification / Accounting
  • Monitor and respond to customer reviews and public feedback
  • Proactively reach out to dissatisfied clients to resolve issues before escalation
  • Identify recurring issues or delays and report them directly to management

Operational Expectations

  • Operate effectively within a shared high-volume call environment (200+ daily across team)
  • Maintain strong responsiveness in a first-come, first-serve system
  • Be proactive in picking up and managing client interactions
  • Balance speed with accuracy across multiple workflows
  • Take full ownership of client cases from start to resolution
  • Communicate internally with clarity and purpose
  • Remain composed and professional under pressure

Ideal Candidate Profile

  • Prior experience in customer service (luxury, jewelry, retail, or hospitality preferred)
  • Strong organization, multitasking, and follow-through
  • Clear and professional written and verbal communication
  • Ability to operate in a fast-paced, high-expectation environment
  • Composed, solution-oriented mindset under pressure
  • Strong awareness of client experience and business impact
  • Familiarity with CRM systems; monday.com is a plus
  • Authorized to work in the U.S.

Compensation & Growth

  • $20.00 – $25.00/hour (based on experience)
  • Performance-based growth opportunities
  • Pathways into:
  • Sales Support
  • Operations / Logistics
  • Client Experience Leadership

Schedule

  • Monday – Friday
  • Shift Options:
  • 10:00 AM – 6:00 PM
  • 2:00 PM – 10:00 PM
  • Occasional weekend availability may be required

Location

In-person — New York, NY 10036 (Diamond District)

Perks & Benefits

  • Paid time off
  • Employee discount on fine jewelry
  • Direct access to management
  • Exposure to high-level luxury jewelry operations

About TraxNYC

TraxNYC is one of New York City’s leading custom jewelry brands, operating at high volume with a strong focus on quality, speed, and client trust.

Team & workspace:
https://youtube.com/shorts/xcxOSrydUdw

Instagram: https://www.instagram.com/traxnyc/
TikTok: https://www.tiktok.com/@traxnyc
YouTube: https://www.youtube.com/@TraxNYCDiamondJewelry

Final Note

This role is designed for individuals who are proactive, responsive, and accountable in a real-time, high-volume environment.

If you are looking for a passive customer service position, this is not the role.

If you are looking to operate at a high level and grow within a structured, performance-driven organization, we want to hear from you.

Company Description

About Us: TraxNYC Jewelry is a leading name in the jewelry industry, renowned for our unique designs and unparalleled quality. We are committed to crafting exquisite jewelry pieces and providing exceptional customer service.