Travel Agency Operation Manager Jobs (NOW HIRING)

The Title Center, Springfield, Illinois (hybrid)

$100,000-$125,000 /year

We're looking for anAgency Manager to lead The Title Center's operations, business development, and long-term growth in Illinois across multiple locations. This executive leadership role is responsible for driving operational excellence, financial performance, customer satisfaction, and employee development while serving as the primary connection between agency staff, executive leadership, customers, and underwriting partners. You'll have the opportunity to shape the agency's future by developing high‑performing teams, expanding market share, and delivering exceptional service across every aspect of the business.

• Lead an established title agency with broad responsibility for state‑wide operations, growth, financial performance, and customer experience.
• Drive business development initiatives while strengthening relationships with customers, referral partners, and underwriting partners.
• Partner with executive leadership to shape strategy, improve operational performance, and position the agency for continued success.
• Enjoy a dynamic leadership role that combines operations, sales, financial management, and strategic planning.

• Provide overall leadership and direction for multiple agency locations while establishing goals, priorities, and performance expectations.
• Recruit, hire, train, coach, and develop employees while fostering a culture of accountability, teamwork, and continuous improvement.
• Oversee all aspects of daily agency operations, including title production, search operations, commitment production, policy issuance, settlement services, construction disbursement services, customer service, and workflow management.
• Monitor production workflow, staffing, turnaround times, vendor relationships, pending files, accounts receivable, and operational resources.
• Conduct underwriting, settlement, and production audits while identifying operational and underwriting risks and implementing corrective action plans.
• Develop and execute the agency's business development strategy to increase market share, profitability, and customer relationships.
• Build and maintain relationships with banks, real estate professionals, attorneys, mortgage lenders, builders, developers, and other referral partners.
• Represent the agency through sales calls, educational seminars, industry events, and community involvement.
• Monitor financial performance, profitability, budgets, production expenses, and revenue goals while preparing operational and financial reports.

• Bachelor's degree or equivalent combination of education and experience.
• Minimum of five years of experience in title insurance, mortgage lending, real estate, or legal; at least three years of management experience.
• Strong leadership, coaching, and team development skills.
• Knowledge of title insurance underwriting and settlement procedures.
• Experience with title production software, with SoftPro preferred.
• Proven success in business development, sales, and relationship management.
• Financial management, budgeting, and operational oversight experience.
• Excellent communication, presentation, analytical, organizational, and problem‑solving skills.
• Proficiency with Microsoft Office.
• Willingness to travel throughout the assigned territory

• Medical Insurance – Includes a free plan option, plus additional choices for employees and their families.
• Dental & Vision Insurance – Comprehensive coverage to keep you and your family covered.
• 401(k) with Employer Contribution – Plan for your future with our competitive retirement benefits.
• Employer‑Paid Life Insurance & Long‑Term Disability – Financial protection and peace of mind.

Investors Title Management Services, LLC (ITMS) is a strong and growth-oriented title insurance provider. It was established as part of Investors Title Company and Affiliates National Markets program. This Agency is managed by Investors Title Management Services (ITMS), a subsidiary of Investors Title Company. We have built our business and reputation on responsiveness and efficiency, a deep knowledge of the real estate industry, and long‑lasting relationships with our partners and customers.

The Company is an equal‑opportunity employer. As such, the Company offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, veteran status and other protected class characteristics.