Trauma Informed Jobs in Rochester, NY (NOW HIRING)

Description

We are Hiring! 

Job Posting: PROJECT ANCHOR HOUSING STABILITY SPECIALIST

Location: Rochester, NY

Department: Family Prosperities 

Employment Type: Full time

Schedule: Monday thru Friday 8am to 5pm

Salary: $19.00 to $23.00/hr

As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for over 100 years. We walk with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocate for those in need throughout all stages of life; and work in partnership with faith communities of all denominations and those who are committed to addressing local needs.

If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. Don't miss out on being a part of something special!

General Description

This position supports long-term housing stability by administering Project Anchor housing subsidies. The role is responsible for client intake, eligibility determination, case reviews, recertifications, and ongoing follow-up. The position works collaboratively with program staff and community partners while providing culturally competent, trauma-informed services to participants.

Essential Duties and Responsibilities

• Program & Professional Responsibilities
• Manages workload independently, prioritize tasks, and meet program deadlines.
• Participates in program development by identifying barriers, recommending improvements, and following established procedures.
• Provides services in a culturally competent and trauma-informed manner, demonstrating empathy, respect, and professionalism.
• Maintains a customer service approach when working with clients, internal staff, and external partners.
• Maintains knowledge of community resources to support participant needs.
• Participates in required meetings, training, and professional development activities.
• Supports and uphold the Agency's Mission, Vision, Values, and Strategic Plan.
• Intake & Eligibility
• Conducts client intake and eligibility assessments in alignment with Project Anchor and funder requirements.
• Clearly communicates program expectations, documentation requirements, timelines, and decision processes to participants.
• Collects, reviews, and verifies documentation needed to determine eligibility.
• Case Preparation & Review
• Assists participants in understanding and meeting program requirements.
• Communicates regularly with participants regarding outstanding items, deadlines, and case status.
• Collaborates with supervisors and relevant partners to resolve barriers while maintaining compliance.
• Prepares cases for review and ensure all eligibility requirements are met prior to approval.
• Service Delivery
• Notifies participants and relevant parties of case decisions and approved services.
• Coordinates and track subsidy disbursements and required documentation.
• Completes all funder-required assessments and data entry (e.g., HMIS, Social Determinants of Health).
• Follow-Up & Recertification
• Conducts required monthly, quarterly, and annual reviews to confirm ongoing eligibility.
• Provides referrals and guidance, when appropriate, to support participant goals and housing stability.
• Additional duties
• Maintains and develops professional knowledge and skills through involvement in Agency in-service training, workshops, reading, and conferences.
• Awareness of and actively supporting the Agency's Mission, Vision, Values, and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Participates in relevant Agency meetings and/or trainings 
• Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops. 
• Supports and fosters the Agency's Mission, Vision, Values and Strategic Plan. 
• Completes other duties as assigned. 

Note: This job description outlines the primary responsibilities of the position but is not all-inclusive. Employees may be assigned additional duties as needed.

Requirements

Qualifications:

Education: Bachelor's degree in Human Services or related field preferred.

Experience: At least 1-2 year(s) of experience within a Financial Assistance and/or Human Services setting. Must have experience with Microsoft Office.  Equivalent combination of education and experience will be considered. 

Additional Requirements

• Ability to prioritize work, plan effectively, and complete tasks with minimal supervision.
• Ability to work efficiently, manage competing demands, and meet deadlines in a fast-paced environment.
• Commitment to ongoing self-awareness and healthy stress-management practices.
• Ability to maintain confidentiality and comply with all required regulatory and agency training.
• Strong verbal and written communication skills.
• Demonstrates behaviors that align with the Agency's mission, values, and policies.
• Willingness and ability to promote teamwork and collaboration using trauma-informed, respectful, and constructive communication, including conflict resolution and de-escalation skills.
• Access to reliable transportation for travel to the office and required work-related events.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCS's corporate compliance & ethics program.   Any offer of employment will be contingent upon successful completion of a background check. CCDOR considers all background check information in accordance with applicable law. 

Top Benefits and Perks:

• Competitive salary and 403b retirement plan 
• Generous time off package and work-life balance 
• Comprehensive benefits package 
• Supportive and collaborative environment 
• Opportunities for growth and development 
• Intrinsic reward of truly making a difference in people's lives 

Join us and help make a positive impact in our community!
***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agency and our people. EOE/AA Disability/Vet