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Transit Operations Manager Jobs in Eugene, OR (NOW HIRING)

MTM Transit

Customer Service Representative

Eugene, OR · On-site

$18.50/hr

Manage inbound calls from our members to verify eligibility and coordinate non-emergent ... MTM Transit achieve business and operational goals * Maintain acceptable abandoned call rates ...

MTM Transit

Customer Service Representative

Eugene, OR · On-site

$18.50/hr

Manage inbound calls from our members to verify eligibility and coordinate non-emergent ... MTM Transit achieve business and operational goals * Maintain acceptable abandoned call rates ...

Cascadia Mobility

Operations Technician

Eugene, OR · On-site

$16.75 - $19.75/hr

... wheeled transit. We are growing our team as our scope broadens. ELIGIBILITY & AVAILABILITY ... Respond to customer service tickets and management priorities in real-time. * Communicate ...

Cascadia Mobility

Operations Technician

Eugene, OR · On-site

$16.75 - $19.75/hr

... wheeled transit. We are growing our team as our scope broadens. ELIGIBILITY & AVAILABILITY ... Respond to customer service tickets and management priorities in real-time. * Communicate ...

T-Mobile

Mobile Associate - Retail Sales

Eugene, OR · On-site

$20/hr

Job Overview This role supports retail operations by engaging customers and facilitating their ... Also responsible for other duties/projects as assigned by business management as needed Education ...

All JobsTransit Operations JobsTransit Operations Manager JobsTransit Operations Manager Jobs in Eugene, OR

Transit Operations Manager information

See Eugene, OR salary details

$31.1K

$63.7K

$119K

How much do transit operations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for transit operations manager in Eugene, OR is $63,730.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,200.00 and $77,800.00 per year, depending on experience, location, and employer.

What is a transit operations manager?

Transit Operations Managers are professionals responsible for overseeing the daily operations of public transportation systems such as buses, subways, or light rail. They manage schedules, coordinate staff, ensure safety protocols are followed, and address any service disruptions or emergencies. Their role is crucial for ensuring that transit services run efficiently, reliably, and safely to meet the needs of the public. Additionally, they may be involved in budgeting, compliance with regulations, and implementing service improvements.

What are the key skills and qualifications needed to thrive as a transit operations manager?

To thrive as a Transit Operations Manager, you need expertise in transportation planning, regulatory compliance, and staff management, typically supported by a degree in business, transportation management, or a related field. Familiarity with scheduling software, fleet management systems, and relevant safety certifications is highly valued. Exceptional leadership, problem-solving, and communication skills help you effectively coordinate teams and respond to service disruptions. These skills and qualities are essential for ensuring safe, efficient, and reliable transit operations that meet both organizational goals and community needs.

What are some common challenges faced by transit operations managers in ensuring reliable service?

Transit Operations Managers often face challenges such as managing unexpected delays, coordinating staff schedules, and responding to equipment or infrastructure issues. Balancing operational efficiency with passenger safety and satisfaction requires quick decision-making and effective communication with drivers, dispatchers, and maintenance teams. Additionally, adapting to changing ridership patterns and integrating new technologies can present ongoing hurdles, but also offer opportunities for process improvement and career growth.

What is the difference between Transit Operations Manager vs Transit Supervisor?

AspectTransit Operations ManagerTransit Supervisor
ResponsibilitiesOversees entire transit system operations, manages staff, develops policies, and ensures safety and efficiency.Supervises daily bus or train operations, manages drivers, and handles on-the-ground issues.
CredentialsBachelor's degree in transportation, logistics, or related field; relevant certifications often preferred.High school diploma or equivalent; some roles may require transit-specific training or certifications.
Work EnvironmentOffice-based with field visits; interacts with management, staff, and external agencies.Primarily on-site, overseeing daily operations and personnel.
ScopeStrategic and managerial focus on overall transit system performance.Operational focus on daily transit service delivery.

The Transit Operations Manager typically holds a broader, strategic role overseeing entire transit systems, while the Transit Supervisor focuses on daily operational management. Both roles require knowledge of transit operations, but the manager's responsibilities are more comprehensive and strategic.

What cities near Eugene, OR are hiring for Transit Operations Manager jobs?

Cities near Eugene, OR with the most Transit Operations Manager job openings:

Transit Operations Manager jobs near you
Infographic showing various Transit Operations Manager job openings in Eugene, OR as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $63,730 per year, or $30.6 per hour.

Customer Service Representative

Eugene, OR • On-site

MTM Transit
Special Transit Systems Transportation • 1 - 5K employees
Learn more about MTM Transitexternal

$18.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

MTM Transit rating

6.2

Company rating: 6.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

88th of 101 rated public transport

Job description

Make a Difference
At MTM Transit, you're not just part of a team-you're at the heart of a movement to remove community barriers nationwide. We're all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations. **All candidates must reside in Eugene, OR or surrounding cities in Lane County to be considered for this position.**
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of MTM Transit
What will your job look like?
  • Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
  • Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing Client provided systems
  • Listen and obtain information from callers in a professional, systematic and organized manner
  • Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
  • Assume responsibility for self-development and career progression
  • Maintain flexibility in efforts to provide quality service to our members and help MTM Transit achieve business and operational goals
  • Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM Transit standards
  • May be required to work weekends and/or holidays, as needed
  • Maintain confidential information standards within a fast paced environment
  • Relate to a diversity of customers and requests
  • Identify with customer needs and circumstances
  • Tactfully question and obtain necessary information
  • Recognize, handle and refer situations of an emergent nature
All you need is:
  • High school diploma or G.E.D equivalent
  • Minimum typing speed of 30 wpm or greater
  • Knowledge of Microsoft Outlook and Word
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Even better if you have:
  • Previous experience working in a customer service call center
  • Exemplary communication and phone skills
  • Outstanding organizational and multi-tasking skills
  • Ability to maintain high level of confidentiality
MTM Incentives:
  • Affordable benefits including Medical, Dental and Vision
  • Free Life Insurance & Long-Term Disability coverage for eligible employees
  • Paid Training & Overtime
  • Paid Holidays & Paid Time Off (PTO)
  • Safety Bonus
  • Yearly Pay Increases
  • 401(k) with Company Match
  • Referral Bonus Program

Salary: $18.50 per/hour
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.
Equal Opportunity Employer: MTM Transit is an equal opportunity employer. MTM Transit considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net

What MTM Transit employees say

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About MTM Transit

Sourced by ZipRecruiter

Industry

Special transit systems transportation

Company size

1,001 - 5,000 Employees

Headquarters location

Lake Saint Louis, MO, US

Year founded

2009

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