ZipRecruiter

Log In

1

Transit Customer Service Representative Jobs in Alberta

The Brick

Customer Service Representative

Ponoka, AB

Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. We need enthusiastic people with a great ...

Superior Health and Safety Inc

Be Seen First

Customer Service Representative

Calgary, AB · On-site

CA$1.0K - CA$1.5K/wk

What makes us different * Paid weekly - We offer a base pay per appointment that is not sales related and allows you to focus on the clients needs. * Flexible scheduling - You send in your ...

Superior Health and Safety Inc

Be Seen First

Customer Service Representative

Calgary, AB · On-site

CA$1.0K - CA$1.5K/wk

NO EXPERIENCE NECESSARY!!! What makes us different * Paid weekly - We offer a base pay per appointment that is not sales related and allows you to focus on the clients needs. * Flexible scheduling ...

previous page

Showing results 41-60

All JobsTransit Customer Service Representative JobsTransit Customer Service Representative Jobs in Alberta

Transit Customer Service Representative information

What is a transit customer service representative?

Transit Customer Service Representatives are professionals who assist passengers with information, ticketing, and resolving issues related to public transportation services. They handle inquiries about routes, schedules, fares, and lost items, ensuring a positive experience for riders. Their role may involve working at transit stations, over the phone, or online, and they often address customer complaints or concerns promptly and courteously. Excellent communication and problem-solving skills are essential for this position.

What skills and qualifications are needed to be a transit customer service representative?

To thrive as a Transit Customer Service Representative, you need strong communication skills, knowledge of transit systems, and typically a high school diploma or equivalent. Familiarity with fare collection systems, scheduling software, and customer relationship management (CRM) tools is often required. Patience, problem-solving abilities, and a calm demeanor under pressure are crucial soft skills for effectively assisting diverse passengers. These skills ensure efficient service, enhance rider satisfaction, and help maintain a positive image for the transit system.

What challenges do transit customer service representatives face and how are they addressed?

Transit Customer Service Representatives often encounter challenges such as managing high volumes of customer inquiries during peak hours, addressing complaints about delays or service disruptions, and assisting passengers with accessibility needs. To handle these challenges, representatives receive thorough training in conflict resolution, effective communication, and up-to-date transit policies. They also work closely with operations and dispatch teams to provide accurate, real-time information and ensure passenger safety and satisfaction.

What is the difference between Transit Customer Service Representative vs Bus Driver?

FeatureTransit Customer Service RepresentativeBus Driver
Required CredentialsHigh school diploma, customer service skillsCommercial driver's license (CDL), driving record
Work EnvironmentCustomer service centers, stations, on transit vehiclesOn the road, operating buses, transit routes
Employer & Industry UsageTransit agencies, public transportation systemsTransit agencies, public transportation systems
Common Search & ComparisonCustomer interaction, ticketing, schedulingDriving, safety, route management

The main difference is that Transit Customer Service Representatives focus on assisting passengers, handling inquiries, and managing ticketing at stations or on transit vehicles. Bus Drivers operate the vehicles, ensuring safe transportation along designated routes. Both roles are essential in public transit, but they require different skills and credentials.

How to get hired as a transit customer service representative?

To get hired as a transit customer service representative, applicants typically need a high school diploma or equivalent, good communication skills, and customer service experience. Many transit agencies require passing a background check and may prefer familiarity with fare systems or ticketing software. Applying through the transit agency’s official website or job portals and preparing for interviews are key steps in the hiring process.

What cities in Alberta are hiring for Transit Customer Service Representative jobs?

Cities in Alberta with the most Transit Customer Service Representative job openings:

Transit Customer Service Representative jobs near you

Customer Service Representative

Ponoka, AB

The Brick
See more jobs at The Brickexternal

Full-time

Medical, Dental

Posted 17 days ago

Job description

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous franchise locations!


  • Respond to customer inquiries and offer solutions in a courteous and professional manner
  • Follow up with customers to identify and support their needs
  • Promote customer loyalty by providing exceptional customer support 
  • Review and follow up on order reports on a daily basis
  • Other duties as assigned   

  • Strong customer service focus
  • Team oriented
  • High school diploma or equivalent
  • Exceptional communication skills, both written and verbal
  • Proven ability to multitask and maintain organization
  • Proficiency with computers and Microsoft Office programs    
  • Flexibility to work all shifts, including evenings and weekends, as required   

  • A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
  • Competitive remuneration package that will commensurate with experience
  • Career progression potential with plenty of access to ongoing personal and professional development
  • Employee discounts
  • A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to hrhires@thebrick.com


Apply