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Transit Customer Service Representative Jobs in Alberta

Avmax

Customer Service Representative

Calgary, AB

Reporting The Customer Service Representative reports directly to the Director of Avionics. Core Competencies * Communication Skills * Positive Attitude * Problem-Solving Skills * Professionalism

SIEGEL GROUP NEVADA INC

Role Summary Customer Service Representative are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.

Bunzl

Customer Service Representative

Edmonton, AB · On-site

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software ...

The Brick

Customer Service Representative

Olds, AB · On-site

Do you believe in putting the customer first? Do you love to solve problems and create solutions? The Brick is actively seeking to expand our service team. We need enthusiastic people with a great ...

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All JobsTransit Customer Service Representative JobsTransit Customer Service Representative Jobs in Alberta

Transit Customer Service Representative information

What is a transit customer service representative?

Transit Customer Service Representatives are professionals who assist passengers with information, ticketing, and resolving issues related to public transportation services. They handle inquiries about routes, schedules, fares, and lost items, ensuring a positive experience for riders. Their role may involve working at transit stations, over the phone, or online, and they often address customer complaints or concerns promptly and courteously. Excellent communication and problem-solving skills are essential for this position.

What skills and qualifications are needed to be a transit customer service representative?

To thrive as a Transit Customer Service Representative, you need strong communication skills, knowledge of transit systems, and typically a high school diploma or equivalent. Familiarity with fare collection systems, scheduling software, and customer relationship management (CRM) tools is often required. Patience, problem-solving abilities, and a calm demeanor under pressure are crucial soft skills for effectively assisting diverse passengers. These skills ensure efficient service, enhance rider satisfaction, and help maintain a positive image for the transit system.

What challenges do transit customer service representatives face and how are they addressed?

Transit Customer Service Representatives often encounter challenges such as managing high volumes of customer inquiries during peak hours, addressing complaints about delays or service disruptions, and assisting passengers with accessibility needs. To handle these challenges, representatives receive thorough training in conflict resolution, effective communication, and up-to-date transit policies. They also work closely with operations and dispatch teams to provide accurate, real-time information and ensure passenger safety and satisfaction.

What is the difference between Transit Customer Service Representative vs Bus Driver?

FeatureTransit Customer Service RepresentativeBus Driver
Required CredentialsHigh school diploma, customer service skillsCommercial driver's license (CDL), driving record
Work EnvironmentCustomer service centers, stations, on transit vehiclesOn the road, operating buses, transit routes
Employer & Industry UsageTransit agencies, public transportation systemsTransit agencies, public transportation systems
Common Search & ComparisonCustomer interaction, ticketing, schedulingDriving, safety, route management

The main difference is that Transit Customer Service Representatives focus on assisting passengers, handling inquiries, and managing ticketing at stations or on transit vehicles. Bus Drivers operate the vehicles, ensuring safe transportation along designated routes. Both roles are essential in public transit, but they require different skills and credentials.

How to get hired as a transit customer service representative?

To get hired as a transit customer service representative, applicants typically need a high school diploma or equivalent, good communication skills, and customer service experience. Many transit agencies require passing a background check and may prefer familiarity with fare systems or ticketing software. Applying through the transit agency’s official website or job portals and preparing for interviews are key steps in the hiring process.

What cities in Alberta are hiring for Transit Customer Service Representative jobs?

Cities in Alberta with the most Transit Customer Service Representative job openings:

Transit Customer Service Representative jobs near you

Customer Service Representative (Full Time)

Calgary, AB

Homes Alive Pets
51 - 200 employees
Learn more about Homes Alive Petsexternal

CA$16/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 17 days ago

Job description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our Mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Customer Service Representative

Direct Report

Store Manager

Department

Store Operations

Location

110-6711 Macleod Trail SW Calgary AB, T2H 2T3

Summary

Customer Service Representatives are the first point of contact for customers and strive to ensure that each customer has a positive shopping experience. Responsibilities of Customer Service Representatives include operating cash registers and handling money, providing customers with information about products offered in the store, and maintaining a clean and organized work environment.

The ideal Customer Service Representative has excellent communication and people skills, experience in customer service or a willingness to learn, and a passion for pets.

Core Competencies

  • A Positive and Hardworking Attitude. A willingness to go the extra mile to provide customers with the best possible shopping experience.
  • Strong Communication Skills. Ability to clearly communicate with customers and other staff.
  • Resilience. Ability to remain calm and navigate through high stress situations

Behaviour & Skills

  • Customer Service
  • Excellent time management & attention to detail
  • Excellent teamwork & collaborative abilities
  • Confident & articulate communication
  • Trustworthy & positive attitude
  • Understanding of pet nutrition & needs
  • Ability to lift 50lbs

Job Responsibilities

Customer Service Representatives are responsible for these 5 areas of store functions in order of Priority with objectives:

Customer Service

  • To serve and learn the immediate needs of customers and offering honest and sincere advice, as well as welcoming them to the culture of the Homes Alive community.
  • Operate cash registers and accurately handle cash.

Store Appearance

  • Maintain stock on the shelves, product detail communication for your specific section (ie. Price tags, sales signs, etc.), clean and face products and shelves to provide the highest quality of solo shopping experience for the customer.

Employee Service

  • Self-initiate service to co-workers and leaders to assist with any projects or tasks to develop a culture and community of servantship and improve the quality of life of those around you.

System Maintenance

  • Complete routine tasks specified in checklists & delegated by leaders and follow proper system procedures for efficiency, effective communication, and accuracy of inventory.

Self-Development

  • Take initiative in any possible opportunities to learn and develop skills or knowledge in any area within Homes Alive to develop yourself to become a servant leader (a leader that goes the extra mile to serve others).

A Day in the Life of a Customer Service Representative

Each day as a Customer Service Representative will be dynamic and unique. A typical day will involve you helping customers find the supplies they need for their pets, providing them with information about pet care and nutrition, and assisting them at the cash register. You will also work to make sure your store looks clean and presentable and that inventory on the shelves is full and well organized. As customers often bring their pets into the store, you will also get plenty of opportunity to interact with dogs and cats (and even hand out treats!)

Schedule

  • Full-time Customer Service Representatives are scheduled to work a minimum of 32 hrs./week and up to 40 hrs./week. Shifts may be morning, afternoon, or evening, Monday to Sunday.
  • Shifts are determined at the discretion of the Store Manager.

Compensation

$16.00/hr.

Benefits.

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care
  • Staff discounts