Transaction Risk Investigator Jobs in Texas (NOW HIRING)

Our client, a leading financial technology company, is seeking a Fraud & Risk Support Specialist.

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Title: Fraud & Risk Support Specialist

Location: Frisco, TX (Hybrid)

Duration: 12 months (08/03/2026 – 08/03/2027)

Pay Range: $28-31/hr. on W2

Job Description:

Provide front-line fraud and risk support within a high-volume contact center environment, assisting merchants with complex financial inquiries, fraud concerns, payment disputes, and account-related issues.

Review financial and transactional information to identify fraud patterns, assess risk, investigate account activity, and recommend appropriate resolutions while delivering exceptional customer service. Collaborate with cross-functional teams to ensure compliance with established procedures, maintain accurate documentation, and support continuous process improvement.

This role supports a fast-paced financial services environment focused on fraud prevention, risk management, payment processing, and merchant support. The ideal candidate will have strong analytical skills, excellent customer service abilities, and experience handling high-volume inbound calls within the banking or financial services industry.

Job Functions:

• Handle 20+ inbound customer calls daily, assisting merchants with fraud-related inquiries, payment concerns, account holds, and risk-based issues.
• Review merchant cases involving held funds, fraud investigations, payment disputes, and chargeback-related inquiries while determining appropriate resolutions.
• Analyze customer information, financial activity, and transaction data to identify fraud trends, irregularities, and potential risk exposure.
• Investigate financial patterns, billing activity, and account behavior to support fraud detection and regulatory compliance.
• Document customer interactions, investigations, and case resolutions while maintaining detailed and accurate records.
• Follow established operating procedures and risk policies to ensure consistent, compliant decision-making.
• Deliver exceptional customer service by de-escalating complex customer situations with professionalism and empathy.
• Collaborate with internal departments to resolve customer issues and support fraud prevention initiatives.
• Identify process improvement opportunities that enhance operational efficiency and customer experience.
• Remain current on fraud trends, payment industry developments, and emerging risk patterns.

Skills/Abilities:

• Strong customer service, communication, and conflict resolution skills.
• Experience working in a high-volume inbound call center environment.
• Knowledge of fraud prevention, risk management, financial investigations, or payment processing.
• Strong analytical and critical thinking skills with excellent attention to detail.
• Ability to prioritize multiple tasks while meeting SLAs and performance metrics.
• Excellent organizational skills and ability to navigate multiple systems simultaneously.
• High level of integrity, professionalism, and sound judgment.
• Strong collaboration and teamwork skills.
• Adaptability and willingness to learn new technologies, systems, and processes.
• Proficiency with G Suite and other standard business applications.

Experience:

• 2+ years of experience in fraud prevention, risk management, banking, financial services, payment processing, or a high-volume financial call center environment.
• Experience supporting customers through inbound phone interactions and resolving complex account-related issues.
• Banking or financial services experience strongly preferred.
• Experience handling 40–50+ inbound calls per day is highly preferred.
• Must be available to work a flexible schedule, including holidays, and attend onsite training five days per week for the first 60 days before transitioning to a hybrid schedule.

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Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Applicant Privacy Disclosure

We collect personal information from applicants during the recruiting, pre-offer, and offer process.

During the recruiting, pre-offer process and offer process, we may collect the following categories of personal information:

1. Identifiers, such as name, address, and email address.
2. Professional and Employment-Related Information, such as resume, work history, education, and qualifications.
3. Information Voluntarily Provided by You in connection with the recruiting and pre-offer process.
4. Sensitive Personal Information, where legally permitted and necessary, such as Social Security number and date of birth.

Personal information is collected and used for the following business purposes: evaluating qualifications and eligibility for employment; communication regarding the recruitment and application process; verifying eligibility for employment; and complying with applicable legal, regulatory, and contractual obligations.

Personal information is collected and used only as necessary, and we are committed to data minimization, privacy, and providing equal employment opportunities. We are an international organization, and personal information may be accessed or processed by authorized personnel or service providers located outside the United States, subject to appropriate safeguards. We restrict use and access to personal information to authorized personnel and service providers with confidentiality and data security obligations. We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure.

For information about our privacy practices, please review our Privacy Policy at: https://prideglobal.com/privacy-policy

If you do not consent to the collection of such personal information, please advise us immediately in writing at datasecurity@prideglobal.com

Equal Employment Opportunity

[Hiring Entity Name] is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

[Hiring Entity Name] is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.