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Training And Documentation Specialist Jobs in Orlando, FL

Qualus

Training & Development Admin

Lake Mary, FL · On-site

Our Training & Development Specialist is responsible for supporting the Qualus Training Program ... training documentation * Manage training registrations (enrollment and payment communication ...

Qualus

Training & Events Coordinator

Lake Mary, FL · On-site

Our Training & Development Specialist is responsible for supporting the Qualus Training Program ... training documentation * Manage training registrations (enrollment and payment communication ...

Armada

Jr Level Security Specialist

Orlando, FL · On-site

Prepare and process visit request documentation packages. * Perform visitor escort duties for ... training of additional escorts as required for each event. * Junior Security Specialists will ...

Armada Ltd

Jr Level Security Specialist

Orlando, FL · On-site

Prepare and process visit request documentation packages. * Perform visitor escort duties for ... training of additional escorts as required for each event. * Junior Security Specialists will ...

Armada

Jr Level Security Specialist

Orlando, FL · On-site

Prepare and process visit request documentation packages. * Perform visitor escort duties for ... training of additional escorts as required for each event. * Junior Security Specialists will ...

Armada

Security Specialist - Journeyman

Orlando, FL · On-site

The Journeyman Security Specialist will conduct visitor escort duties for assigned facilities and events, and support the training of additional escorts as required. * Support document control and ...

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Training And Documentation Specialist information

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How much do training and documentation specialist jobs pay per month?

As of May 28, 2026, the average monthly pay for training and documentation specialist in Orlando, FL is $4,203.50, according to ZipRecruiter salary data. Most workers in this role earn between $3,383.33 and $4,475.00 per month, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Training and Documentation Specialist, and why are they important?

To excel as a Training and Documentation Specialist, you need expertise in instructional design, technical writing, and adult learning principles, often supported by a relevant degree or certification. Familiarity with learning management systems (LMS), authoring tools like Articulate or Adobe Captivate, and documentation platforms such as Confluence or SharePoint is typically required. Strong communication, attention to detail, and the ability to simplify complex information are vital soft skills for this role. These capabilities ensure training materials are clear, accessible, and effective, enabling organizational knowledge transfer and employee development.

How does a Training and Documentation Specialist typically collaborate with subject matter experts to develop effective learning materials?

A Training and Documentation Specialist frequently works closely with subject matter experts (SMEs) to ensure that training materials and documentation are accurate, clear, and relevant. This collaboration often involves conducting interviews, attending project meetings, and reviewing technical content to translate complex concepts into user-friendly guides and training modules. Open communication and iterative feedback are key, as the specialist refines materials based on SME input and learner feedback. This collaborative process ensures that final deliverables meet organizational standards and effectively support end users.

What does a Training and Documentation Specialist do?

A Training and Documentation Specialist is responsible for creating, organizing, and delivering training materials and programs to help employees understand company processes, software, or products. They also develop, maintain, and update documentation such as user manuals, guides, and standard operating procedures. Their goal is to ensure that staff have the knowledge and resources they need to perform their jobs effectively, and that documentation is clear, accurate, and accessible.
What are popular job titles related to Training And Documentation Specialist jobs in Orlando, FL? For Training And Documentation Specialist jobs in Orlando, FL, the most frequently searched job titles are:
What job categories do people searching Training And Documentation Specialist jobs in Orlando, FL look for? The top searched job categories for Training And Documentation Specialist jobs in Orlando, FL are:
Training And Documentation Specialist jobs near you
Document Management Phone Specialist

Document Management Phone Specialist

Westgate Resorts

Ocoee, FL • On-site

$18 - $19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Westgate Resorts rating

6.2

Company rating: 6.2 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

13th of 20 rated holiday rentals

Job description

Company Description
Full-time Document Management Phone Specialist job in Ocoee, FL paying $18-$19/hr, seeking bilingual Spanish candidates with strong phone and customer service skills.
Westgate Resorts is the largest privately held timeshare company in the world, with 60+ resorts in top destinations like Orlando, Las Vegas, Gatlinburg, Park City, and Myrtle Beach. Since 1982, we've delivered unforgettable vacations through exceptional service, innovation, and community engagement, now expanding with VI Resorts by Westgate to include the Pacific Northwest, Hawaii, Canada, and Mexico. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you'll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Our success is built on our core values of Integrity, Passion, and Work Ethic. These values guide how we support our Owners, serve our guests, and show up for one another every day.
Job Description
Westgate Resorts is seeking a Document Management Phone Specialist to join our team in Ocoee, FL. This full-time, hybrid position pays $18-$19 per hour and requires working on-site for the first 90 days. We are hiring immediately. This role is ideal for a bilingual (Spanish/English) professional with strong customer service, call handling, and documentation skills who enjoys helping Owners and resolving inquiries accurately and efficiently.
In this role, you will support Westgate Owners by answering inbound calls, reviewing documents for accuracy, updating records in our systems, and ensuring all paperwork is processed correctly. You will interact directly with Owners, Sales, Quality Assurance, and multiple internal teams to ensure documents are complete, compliant, and processed in a timely manner.
Success in this role requires professionalism on the phone, strong attention to detail, the ability to multitask between screens and systems, and comfort working in a structured, fast-paced environment. Bilingual Spanish candidates excel in this position due to high Spanish-speaking call volume. If you are organized, customer-focused, and thrive in a team setting, this is an excellent opportunity to grow within the Westgate Owner Services organization.
What You Will Do:
  • Answer inbound phone calls and support Westgate Owners with document-related inquiries
  • Review, verify, and process ownership documents for accuracy and completeness
  • Update Owner information and document details in internal systems
  • Communicate professionally with Owners and internal departments
  • Follow documentation standards, compliance guidelines, and processing timelines
  • Perform data entry, filing, scanning, and electronic record management
  • Provide clear explanations of processes and next steps to Owners
  • Support team members with projects and additional tasks as assigned

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What You Will Bring:
  • Required:
    • Bilingual Spanish/English required
    • 2+ years of customer service, document management, banking, timeshare, or related experience
    • Strong phone etiquette and communication skills
    • High accuracy when reviewing handwritten and digital documents
    • Ability to multitask across multiple systems and screens
    • Proficiency in Microsoft Outlook, Excel, and Adobe Acrobat
    • Ability to troubleshoot minor computer issues independently
    • Comfort operating a computer, phone, calculator, and office equipment
    • Ability to sit at a desk for extended periods
    • High attention to detail and follow-up skills
  • Preferred:
    • Fluency in Portuguese (plus)
    • Westgate experience
    • Contact center experience

Work Environment & Scheduling
  • On-site for the first 90 days, then hybrid (3 days at home, 2 days on site)
  • Six (6) weeks of paid onsite training
  • Training schedule: Monday-Friday, 9:00 AM-5:30 PM for first three weeks
  • Post-training schedule: Mon-Thu 10:30 AM-7:00 PM & Fri 9:30 AM-6:00 PM
  • Must be able to make/receive calls, maintain high-speed internet at home, and work in a distraction-free workspace when remote
  • Must be able to commute to the Ocoee office

Additional Information
Why Westgate?
  • Comprehensive Health Benefits - Medical, Dental, and Vision Coverage
  • Paid Time Off - Vacation, Sick, and Personal Time to Recharge
  • Paid Holidays
  • 401(k) with Generous Company Match to Support Your Future
  • Daily Pay - Access Your Earnings When You Need Them
  • Family-Focused Benefits - Pregnancy, Parental Leave, and Adoption Assistance
  • Wellness Programs to Support Your Well-Being
  • Flexible Spending Accounts (FSA)
  • Tuition Assistance to Help You Grow Your Career
  • Military Leave
  • Employee Assistance Program (EAP) - Support When You Need It Most
  • Life, Disability, Accident, Critical Illness, and Hospital Insurance
  • Pet Insurance for Your Furry Family Members
  • Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
  • Low-Cost Gym Membership
  • NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
  • Career Growth and Advancement Opportunities
  • Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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About Westgate Resorts

Sourced by ZipRecruiter

Westgate Resorts is a leading provider of diverse vacation experiences, offering affordable getaways in some of the most sought-after destinations across the United States. With resorts in various states, from sandy beaches to snow-covered mountains, we cater to families of all sizes and budgets. As a prominent figure in the timeshare and hospitality sector, Westgate remains committed to providing the best and most cost-effective vacation options as we expand our offerings.

Industry

Traveler accommodation

Company size

10,000+ Employees

Headquarters location

Orlando, FL, US

Year founded

1982

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