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The Epic Trainer II is a Principal Trainer who collaborates with the training team, application coordinators and application managers to develop and maintain the Epic EHR training program for the roles in their application. This position utilized advanced knowledge of adult learning principles and instructional design to enhance the overall user experience and successful adoption of the Epic EHR system.

Essential Responsibilities

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.

• Ensure all training materials are relevant and concise.

• Partner with EHR Trainer I to ensure all training is delivered in a professional atmosphere.

• Ensure that the training environment is kept in sync with the other Epic environments.

• Collaborate with adoption leads, training managers and other stakeholders to develop comprehensive training strategies.

• This position serves as the architect behind the scenes to create project plans, estimate training needs and calculate the population to be trained.

• Create engaging content by developing training materials, curricula and collateral. This can include crafting e-learning modules, updating lesson plans or designing interactive workshops.

• Delivers captivating training sessions to learners

• Assess and credential other trainers, ensuring they are Epic proficient.

• Maintain the training environment to ensure it is up to date.

• When new features are deployed in Epic, trains the team on new functionality.

• Troubleshoot issues, answer questions and provide one on one coaching to Epic users.

• Embody the motto of "No User Left Behind!" by providing support and strategy so users are not only able to use Epic but are able to use it proficiently.

• Leads by example by fostering a collaborative atmosphere, conducting team initiatives and showing unwavering support.

• Mentor other trainers to inspire and help them fine tune their skills.

General Responsibilities

• Performs other duties as assigned.

Minimum Qualifications

Education Requirements: Bachelor's Degree required.

Experience Requirements: 3-5 years of relevant IT or clinical experience required.

License(s)/Certification(s)/Registration(s) Required:Specific application module certification or accreditation required within 3 months of hire.

Knowledge/Skills/Abilities Required:

• Advanced skill and experience in adult education

• Demonstrated flexibility with respect to required changes in training content and delivery methods

• Ability to work without close supervision, taking ownership of work activities and ensuring training sessions and supporting materials meet standards

• The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner

• The ability to develop and deliver formal presentations. This includes presenting information in a clear and interesting manner, that captivates the audience's attention, and handling questions or challenges from the group

• The ability to communicate information clearly and concisely to trainers, and trainees when speaking and in writing

• The enthusiasm to put forth extra effort when required, including demonstrating determination when faced with obstacles and adversity

• Excellent analytical, organization, and oral communication skills.

• Ability to work independently and within teams.

• Ability to solve complex problems and understand customer needs.

• Strong understanding of healthcare business process and technology.

• Basic understanding of clinical workflows and terminology.

• Working knowledge of IT solutions and interfacing a plus.

• Must be able to drive personal vehicle to assigned sites to complete work.

• Must be able to travel in state and out of state on occasion.