Trainee Sap Netweaver Jobs (NOW HIRING)

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

As part of the customerassurancestaff,participatesin all supportive business functions necessary tomaintaintimelycustomerassurance. Build and foster customer relations for all customers (internal/external) byutilizingexcellent, in-depth knowledge of company products,policiesand programs. 

• Process customer orders into SAP. 
• Utilize SAP information effectively and efficiently. 
• Coordinate product conversions with engineering/BOM/manufacturing and transportation. 
• Evaluate and recommend products to meet customer needs and sizing of products.
• Follow-through on expedited requests received through customer assurance/sales representatives.
• Follow-up with customers to resolve problems, answer questions, correspondence and reports.
• Handle customers in a professional manner.
• Serve as trainer for Customer Assurance Trainee and Customer Assurance Rep I positions.
• Inform customer of unit prices, shipping date, anticipated delays, and any additional information as requested by customer.
• Maintain positive relationships and communication with other departments within Lochinvar.
• Make informed business decisions as deemed necessary (converting or upsizing at reduced price, search out units for national accounts buyback and make all arrangements, ship parts at reduced/no cost, etc.) depending on the situation at hand.
• Offer substitute models for customers when unit requested is not available
• Serve as key liaison for customer quotes and drawings.
• Serves as liaison between customer and various intercompany departments to obtain resolution on issues.
• Suggest additional products/parts/enhancements etc that will add value for the customer
• Follow-up on orders to ensure delivery by specified dates.
• Manage sales order backlog.
• Process direct ship orders for AOS/Precision supplied units

• Serve asdepartmentexpert on codes. 
• Prepare and present proposals,quotes& recommendationsbased on customerneed. 
• Analyze key customer business opportunities and threats.Provide information tosalesforce as needed. 
• Build solid relationships with key customers.Act asliaisonand dependable point of contact for key accounts. 
• Confer with direct supervisor, shipping, warehouse, or common carrier personnel toexpediteor trace missing or delayed shipments. . 
• Coordinate export of products as needed. 
• Participate in the resolution of credits and returns from managed accounts. 
• Partner with sales rep to meet and exceed customer'sassuranceexpectations. 
• Research in an effort to troubleshoot customerissue. 
• Submit quotes as needed forsalesteam. 
• Thoroughly understand andutilizeprograms available to maximize customerassurance(authorize.net, nationalboard.org,LochinvarConnect, NetWeaver,ePortal) 
• Attend training orproductsschools and customer functions to enhance product and technical knowledge. 

• High School Dipoma or equivalent, Associates Degree Preferred.
• 3+ years related customer assurance experience and/or training; or equivalent combination of education and experience. 
• Excellent computer skills in MS Word, Excel, PowerPoint, e-mail, and Windows
• Strong customer service
• Strong attention to detail, accuracy, and thoroughness
• Ability to effectively prioritize and plan out work activities
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

#LI-AO
#LI-Hybrid
#Appcast

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.