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Trainee Retail Customer Service Representative Jobs in Wisconsin

EZCORP

Retail Customer Service

Madison, WI · On-site

$15.25 - $20.25/hr

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)

EZCORP

Retail Customer Service

Madison, WI · On-site

$15 - $16/hr

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)

EZCorp, Inc.

Retail Customer Service

Madison, WI · On-site

$15 - $16/hr

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and ... Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)

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Trainee Retail Customer Service Representative information

What is the difference between Trainee Retail Customer Service Representative vs Retail Customer Service Representative?

AspectTrainee Retail Customer Service RepresentativeRetail Customer Service Representative
QualificationsEntry-level, on-the-job training, minimal prior experiencePrevious experience preferred, some certifications may be beneficial
Work EnvironmentSupervised training environment, learning-focusedFull responsibility for customer interactions, independent tasks
Job ResponsibilitiesAssisting customers under supervision, learning product knowledgeHandling customer inquiries, processing transactions, resolving issues

The main difference is that a Trainee Retail Customer Service Representative is in a learning phase with supervision, focusing on gaining skills and experience. In contrast, a Retail Customer Service Representative is fully responsible for customer interactions and daily tasks, often with prior experience. The trainee role prepares individuals for the full position, which involves more independence and responsibility.

What cities in Wisconsin are hiring for Trainee Retail Customer Service Representative jobs?

Cities in Wisconsin with the most Trainee Retail Customer Service Representative job openings:

Trainee Retail Customer Service Representative jobs near you
Infographic showing various Trainee Retail Customer Service Representative job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Retail Customer Service

EZCORP

Madison, WI • On-site

$15.25 - $20.25/hr

Other

Medical, Retirement, PTO

Re-posted 1 hour ago

EZCORP rating

6.9

Company rating: 6.9 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

2nd of 7 rated pawnbroker

Job description

Retail Sales Associates / Retail Customer Service

We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, we will provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!

Hiring immediately for Retail Sales Associates / Retail Customer Service!

Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.

Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!

Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program.

Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour.

Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position.

Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store.

In addition to a great career, here are some of the other things we offer our Team Members:

  • Free Health Insurance*
  • Competitive Wages
  • Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
  • Great Working Hours
  • 401(k) with Company Match
  • Generous Paid Time Off
  • Holiday Pay
  • Store Discount

Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)*: This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Other Customer Service duties include, but are not limited to:

  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
  • Processing sales, loans, and extensions
  • Performing opening and closing store duties

Requirements for the Customer Service Representative (Pawnbroker) role include:

As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:

  • High school diploma or GED
  • Customer service, cashier, or retail experience
  • Excellent communication and interpersonal skills
  • Work well independently and as member of a team
  • Ability to multitask
  • Able to pass a criminal background check and drug test
  • Adhere to all Company policies, procedures, and regulations
  • Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
  • Sales background, a plus
  • Bilingual, a plus

*No cost for TM only medical insurance when selecting UnitedHealthcare Choice Plan.

What EZCORP employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

EZCORP logo

About EZCORP

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Austin, TX, US

Year founded

1989

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