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Trainee Remote Business Analyst Jobs in Puerto Rico

Deloitte

Accounts Receivable Analyst

San Juan, PR · Remote

$23.50 - $30/hr

... remote client service delivery. Recruiting for this role ends on 08/01/2026 Work you'll do As an ... We deliver integrated business expertise with scalable, repeatable technology solutions ...

Huntington

Residential Review Appraiser - CRETS

Florida, PR · On-site +1

$76K - $83K/yr

... trainee appraiser Other: * Flexibility to work outside of the standard business day, as required ... Remote Our Approach to Office Workplace Type Certain positions outside our branch network may be ...

Cognizant Technology Solutions

$100K - $132K/yr

CTSH) is a leading provider of information technology, consulting, and business process outsourcing ... analytics. • Optimize data collection strategies by tuning sampling rates, compression, and ...

Deloitte

Hospital Billing Operator

San Juan, PR · Remote

$18 - $23/hr

As an Epic Hospital Billing Analyst, you will help review and submit hospital claims, resolve ... This is a primarily remote role supporting an enterprise Epic implementation, with minimal travel ...

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Trainee Remote Business Analyst information

What does a Trainee Remote Business Analyst do?

A Trainee Remote Business Analyst supports organizations in understanding and improving their business processes, often by analyzing data, documenting requirements, and helping to develop solutions. In a remote setting, they collaborate with teams and stakeholders online, using digital tools to gather information and communicate findings. They typically work under the guidance of experienced analysts while learning key skills like data analysis, report writing, and process mapping. This role is ideal for individuals interested in business operations, problem-solving, and technology.

How does a Trainee Remote Business Analyst typically collaborate with team members and stakeholders in a virtual environment?

As a Trainee Remote Business Analyst, you will frequently use collaboration tools such as video conferencing, project management software, and shared document platforms to communicate with colleagues, clients, and other stakeholders. Regular virtual meetings, clear documentation, and proactive communication are essential to ensure project requirements are understood and progress is tracked effectively. You may also be paired with a mentor or senior analyst who will guide you through business processes and help you acclimate to remote teamwork dynamics, making adaptability and strong organizational skills particularly valuable.

What are the key skills and qualifications needed to thrive as a Trainee Remote Business Analyst, and why are they important?

To thrive as a Trainee Remote Business Analyst, you need strong analytical abilities, attention to detail, and a foundational understanding of business processes, often supported by a degree in business, IT, or a related field. Familiarity with tools like Microsoft Excel, SQL, and business intelligence software, as well as experience with collaboration platforms such as Slack or Microsoft Teams, is typical. Excellent communication, problem-solving skills, and self-motivation are crucial soft skills, especially for remote work environments. These skills and qualifications enable effective data-driven decision-making, clear stakeholder communication, and successful project outcomes in a remote setting.

What is the difference between Trainee Remote Business Analyst vs Junior Business Analyst?

AspectTrainee Remote Business AnalystJunior Business Analyst
Required CredentialsOften no formal experience, may have basic certifications or courseworkTypically some related certifications or coursework completed
Work EnvironmentRemote, entry-level training or internship settingRemote or on-site, entry-level professional role
Employer & Industry UsageUsed in training programs, internships, or entry-level positionsCommonly employed in various industries as an entry-level analyst
Search & Comparison IntentPeople exploring entry-level or training roles in business analysisCandidates seeking their first professional business analyst role

The main difference is that a Trainee Remote Business Analyst is typically an entry-level or training position with less experience required, often used for learning and development. A Junior Business Analyst is a more established role requiring some foundational knowledge and certifications, ready for independent work. Both roles are often remote and serve as stepping stones into a full business analyst career.

What are popular job titles related to Trainee Remote Business Analyst jobs in Puerto Rico? For Trainee Remote Business Analyst jobs in Puerto Rico, the most frequently searched job titles are:
What job categories do people searching Trainee Remote Business Analyst jobs in Puerto Rico look for? The top searched job categories for Trainee Remote Business Analyst jobs in Puerto Rico are:
What cities in Puerto Rico are hiring for Trainee Remote Business Analyst jobs? Cities in Puerto Rico with the most Trainee Remote Business Analyst job openings:
Trainee Remote Business Analyst jobs near you
Infographic showing various Trainee Remote Business Analyst job openings in Puerto Rico as of June 2026, with employment types broken down into 1% As Needed, 49% Full Time, 42% Part Time, and 8% Contract. Highlights an 52% Physical, 3% Hybrid, and 45% Remote job distribution.
IT Request and Backlog Management Analyst (Puerto Rico)

IT Request and Backlog Management Analyst (Puerto Rico)

Collins Aerospace

Santa Isabel, PR • Remote

Full-time

Medical, Life, Retirement

Posted 2 days ago

Collins Aerospace rating

8.4

Company rating: 8.4 out of 10

Based on 249 frontline employees who took The Breakroom Quiz

29th of 71 rated aerospace companies

Job description

Date Posted:

2026-06-24

Country:

United States of America

Location:

US-PR-SANTA ISABEL-B1 ~ Felicia Industrial Park - St B1 ~ BLDG 1

Position Role Type:

Remote

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

An ITSM Request and Backlog Management Analyst supports daily outcomes, trending and analytics related to IT service management processes—specifically Incident, Request, and Service Level Management—to ensure operational efficiency, SLA compliance, and process adherence. They analyze the backlog of IT tasks and lead continual service improvement to enhance service quality.

What You Will Do

  • Request & Backlog Management: Triage, route, and prioritize service requests and incident tickets; maintain backlog health, ensuring aging items are addressed.
  • SLA Compliance & Monitoring: Monitor ticket queues to ensure compliance with SLAs (Service Level Agreements) and OLAs (Operational Level Agreements).
  • ITSM Process Support: Support ITIL processes (Incident, Problem, Change, etc.) by facilitating analytics or trends and workflows and ensuring documentation standards are met.
  • Performance Reporting: Analyze trends and produce regular metrics/dashboards to report to leadership on ticket volume, SLA performance, and service quality.
  • Continuous Improvement: Identify bottlenecks in IT workflows and implement improvements to increase operational.
  • Stakeholder Collaboration: Act as a liaison between end-users and technical teams (Tier 1-3) to ensure timely resolution of issues.
  • This position will reference written work instructions for guidance with daily job activities. Work instructions are available in English only.

Qualifications You Must Have

  • A Bachelor's Degree or equivalent experience and minimum 8 years prior experience in IT, or an Advanced Degree in a related field and minimum 5 years experience.
  • Experience with ITIL frameworks, specifically in Request Fulfillment or Service Level Management.
  • Proficiency in ITSM platforms like ServiceNow.
  • Experience with ServiceNow Performance Analytics and Report Designer.
  • Strong understanding of methodologies related to backlog refinement and burn down.
  • Analytical skills to drive data-driven process improvements and reporting.
  • Proficiency in developing and applying KPIs, Service Level Agreements (SLAs), and IT operations metrics.
  • Experience with using AI tools (Now Assist, Copilot) to support rapid analytics of ITSM data.

Qualifications We Prefer

  • Experience in process optimization, automation, or documentation management.
  • Knowledge of ITIL (Information Technology Infrastructure Library) best practices or related certifications.
  • Experience with ITIL Service Catalog Management.
  • Experience with Power BI.
  • Experience with IT Service Management tools (e.g., ServiceNow, Remedy).
  • Ability to convey technical information to non-technical stakeholders clearly.
  • Experience working remotely with geographically distributed teams across multiple time zones.

What We Offer

Whether you’re just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.

Learn More & Apply Now!
Location: This position is remote. However, the successful candidate must be currently living in Puerto Rico.

Please consider the following role type definition as you apply for this role:
Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). The employee may be expected to travel to the Santa Isabel site location as needed.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

What Collins Aerospace employees say

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About Collins Aerospace

Sourced by ZipRecruiter

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Industry

Aviation

Company size

10,000+ Employees

Headquarters location

Charlotte, NC, US

Year founded

2018

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