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Millcraft Paper Company
JOB DESCRIPTION
Position Title:
Field Service Technician - Wide Format
Department:
Field Services
Reports To:
Strategic Segment Manager, WF
Creation or Revision Date:
01/01/2026
Approved By:
HUMAN RESOURCES
FLSA Status:
NON-EXEMPT
Denote why FLSA classification:
NON-EXEMPT
LOCATION:
HYBRID
TRAVEL REQUIREMENTS:
YES ~90%
WHY MILLCRAFT
At Millcraft, we're more than a business, we're a family. For over 100 years, we've been proud to serve the paper, packaging, and graphic arts industries, guided by our values of Family, Passion, Aspire, Responsible, Deliver and Fun. We care deeply about our people, our customers, and our communities, and we believe in creating a place where you can grow, belong, and make a real difference. Come join us and be part of something truly special.
THE DIFFERENCE YOU WILL MAKE
Millcraft is looking for a team-oriented Field Service Technician to maintain the Wide Format, Direct to Garment (DTG) and Direct to Film (DTF), and Digital (Inkjet and Toner) printing equipment and make sure basic mechanical needs are being met. The ideal candidate will primarily support our markets in the areas of Ohio and Michigan. You are responsible for performing highly diversified duties including installing equipment, investigating, and resolving technical problems with equipment, and eliminating future operational or service difficulties to support the achievement of Millcraft's goals and objectives.
CORE FUNCTIONS OF THIS ROLE

• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
• Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment
• Maintains records of performance reports
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
• Follow all Millcraft policies, procedures, and guidelines as outlined in the employee handbook and departmental SOPs
• Ensure a safe working environment by strictly following all safety protocols and standards, including immediately reporting unsafe conditions, near-misses, and incidents
• Demonstrate Millcraft's Core Values: Family, Passion, Aspire, Responsible, Deliver, and Fun, in daily leadership, decision-making, and interactions
• Perform other duties as required by the business, recognizing attendance as a fundamental job function
• Travel to customer locations is required for this role.

This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. They may change, or new ones may be assigned at any time with or without notice.
WHAT YOU'LL NEED TO SUCCEED

• High School Diploma or Associate Degree and/or two to five years of relative work experience and/or training; or equivalent combination of education and experience in wide format printers
• Experience performing troubleshooting and repairs of inkjet heads
• Ability to read and interpret equipment manuals
• Proficient in Microsoft Office, including Word, Excel, and Outlook. Proficient in Adobe Suites and Corel Draw
• Must have valid driver's license and comfortable driving own car
• Ability to travel up to 95%, including after-hours and weekend assignments
• Excellent analytical skills, accuracy, troubleshooting, and attention to detail
• Strong organizational, written, and verbal communication skills Sales experience selling or servicing wide-format inkjet printers (Mimaki, Mutoh, Roland, etc.) and plotters, DTG, DTF
• Strong expertise in developing, implementing, and communicating channel programs
• Maintain a professional appearance
• Ability to lift items that weigh a minimum of 50lbs regularly as well as stand for long periods of time and bend, stoop and climb repetitiously throughout the day

WORK ENVIRONMENT:
At the corporate level, the work environment characteristics described herein are generally representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work environment is moderately quiet to moderately noisy. Temperature is moderated by heat in the winter and air conditioning or air circulation methods in the summer.
HOW WE WILL TAKE CARE OF YOU
Medical, Dental, & Vision
Profit-Sharing
Generous Time Off Policies
Tuition Reimbursement Program
Military Leave Pay
Voluntary Dependent Life Insurance
Accident and Critical Illness
Company Paid Life Insurance
Wellness Program
Company Paid Holidays
401k Retirement Savings Plan
Employee Assistance Program
Veteran's Day Pay
Limited Purpose F.S.A and Dependent Care F.S.A
Company paid Short Term Disability, and Long-Term Disability
Don't meet every single requirement? That's okay. At Millcraft, we believe great people come with many different experiences, and if our core values: Family, Passion, Aspire, Responsible, Deliver and Fun resonate with you, we encourage you to apply. We're always looking for people who think differently, bring new perspectives, and want to grow with us.
Your passion, our purpose-let's make a difference together.
Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Millcraft Paper Company.