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Trainee Conduit Call Center Jobs (NOW HIRING)

Verida Inc

Call Center Trainer

Villa Rica, GA · On-site

Call Center Trainer Position Summary The Call Center Trainer delivers training Programs for new ... Coaching & Support · Monitor trainee progress and provide coaching and feedback. · Observe calls ...

Oldmutual

$13.50 - $17.75/hr

What is a Trainee Call Centre Agent? Do you have what it takes to work for a leading financial services company? Then you may be what we are looking for. Whether you're are a graduate or a ...

MCI Careers

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves ... Monitor and assess trainee progress, providing constructive feedback and additional support as ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Monitor and assess trainee progress, providing constructive feedback and additional support as ... We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves ...

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Call Center Trainer

FL · Remote

Monitor and assess trainee progress, providing constructive feedback and additional support as ... We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves ...

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Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

Monitor and assess trainee progress, providing constructive feedback and additional support as ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

Monitor and assess trainee progress, providing constructive feedback and additional support as ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

MCI Careers

Call Center Trainer

Wichita, KS

Monitor and assess trainee progress, providing constructive feedback and additional support as ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

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As of Jun 6, 2026, the average yearly pay for trainee conduit call center in the United States is $43,530.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,000.00 and $51,000.00 per year, depending on experience, location, and employer.
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Call Center Trainer

Verida Inc

Villa Rica, GA • On-site

Full-time

Posted 2 days ago

Verida rating

5.0

Company rating: 5.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description


Call Center Trainer


Position Summary


The Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call center environment. This role prepares employees to provide excellent service, navigate systems, follow policies, and meet performance standards. The trainer supports onboarding, nesting, refresher training, and coaching to improve employee readiness and operational success.

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Key Responsibilities

Training Delivery

· Conduct instructor-led, virtual, and hands-on training for new hires and current employees.

· Facilitate onboarding covering customer service, call handling, systems, policies, and procedures.

· Deliver refresher training, upskilling sessions, and process update training.

· Support nesting and transition employees into production environments.

· Foster an engaging, professional, and positive learning environment.

Coaching & Support

· Monitor trainee progress and provide coaching and feedback.

· Observe calls and workflows to identify development opportunities.

· Partner with supervisors and quality teams to address performance gaps.


Training Support & Administration

· Assist with updates to training materials, job aids, and reference guides.

· Administer quizzes, knowledge checks, and readiness assessments.

· Track attendance, completion rates, and trainee progress.

· Provide written feedback and readiness updates to leadership.

· Perform other duties as assigned.

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Qualifications

Required Experience

· 2+ years in a call center, customer service, operations, or related environment.

· 1+ year in training, coaching, mentoring, team leadership, or facilitation.

· Experience in a fast-paced, customer-focused environment preferred.

Skills & Competencies

· Strong presentation and facilitation skills.

· Ability to explain processes clearly to different learning styles.

· Strong organizational, time management, and problem-solving skills.

· Proficiency in Microsoft Office Suite (PowerPoint, Word, Excel, Outlook, Teams).

· Positive attitude, professionalism, and adaptability.

Education

· High school diploma or equivalent required.

· Associate’s or Bachelor's degree preferred.

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Preferred Qualifications

· Onboarding or coaching experience.

· Metric-driven call center experience.

· Bilingual skills are a plus.

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Work Environment / Additional Requirements

· Flexible schedules, including evenings/weekends as needed.

· Up to 50% of travel

· Ability to lead training sessions for extended periods.


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What Verida employees say

Pay

Hours and flexibility

Workplace

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