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Trafera Jobs in Minnesota (NOW HIRING)

Trafera LLC

Technical Services Manager

Saint Paul, MN · On-site

$100K - $120K/yr

Ability to travel to Trafera sites as necessary. Preferred: * Certifications such as ITIL, CompTIA Security+/Network+, or Microsoft (MD-102/AZ-104). * Experience supporting a distributed, nationwide ...

Trafera LLC

Technical Services Manager

Saint Paul, MN · On-site

$100K - $120K/yr

Ability to travel to Trafera sites as necessary. Preferred: * Certifications such as ITIL, CompTIA Security+/Network+, or Microsoft (MD-102/AZ-104). * Experience supporting a distributed, nationwide ...

Trafera LLC

Accounting Manager

Saint Paul, MN · On-site

$100K - $130K/yr

The Accounting Manager, Accounts Receivable is a hands-on leadership role responsible for the application and reinforcement of accounting policies and standards, resolving complex issues, and ...

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Trafera information

What are the key skills and qualifications needed to thrive as a Trafera employee, and why are they important?

To thrive as an employee at Trafera, you typically need a background in technology sales, IT support, or education technology, along with relevant experience or a degree in a related field. Familiarity with Chromebooks, classroom technology integration, and CRM systems like Salesforce is often required. Exceptional communication, customer service, and problem-solving skills help you build strong client relationships and adapt to evolving educational needs. These competencies are crucial for delivering effective technology solutions that support schools and drive business growth.

What is a Trafera and what do they do?

Trafera is not a job title but the name of a company that specializes in providing technology solutions and support for K-12 schools and educational institutions. The company offers services such as device procurement, deployment, IT support, and professional development for educators. Employees at Trafera may work in roles such as sales, technical support, project management, or educational consulting to help schools integrate and manage technology effectively.

What is the difference between Trafera vs IT Support Specialist?

AspectTraferaIT Support Specialist
Required CredentialsTypically requires a degree in IT or related field, plus certifications like CompTIA A+Often requires an associate or bachelor’s degree, with certifications such as CompTIA A+ or Network+
Work EnvironmentPrimarily in educational or corporate settings, focusing on device deployment and managementIn various environments including offices, schools, and remote support, troubleshooting hardware/software issues
Employer & Industry UsageUsed by edtech companies and educational institutions for device managementCommon across IT departments in multiple industries for technical support roles

While Trafera specializes in device deployment and management within educational settings, an IT Support Specialist provides broader technical support across various industries. Both roles require similar certifications and work environments, but Trafera focuses more on device logistics, whereas IT Support Specialists handle a wider range of technical issues.

What does a typical day look like for someone working at Trafera, and how does the team collaborate on projects?

At Trafera, employees typically start their day by reviewing ongoing projects and prioritizing tasks, often collaborating closely with colleagues in sales, technical support, and customer service. Team members use digital communication tools and regular meetings to coordinate efforts, share updates, and troubleshoot challenges together. The environment encourages cross-functional teamwork, with opportunities to participate in group projects aimed at improving customer experiences with educational technology solutions. This collaborative culture supports both personal growth and the company's mission to deliver high-quality technology to schools.
What are popular job titles related to Trafera jobs in Minnesota? For Trafera jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Trafera jobs in Minnesota look for? The top searched job categories for Trafera jobs in Minnesota are:
What cities in Minnesota are hiring for Trafera jobs? Cities in Minnesota with the most Trafera job openings:
Trafera jobs near you
Infographic showing various Trafera job openings in Minnesota as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Technical Services Manager

Technical Services Manager

Trafera LLC

Saint Paul, MN • On-site

$100K - $120K/yr

Full-time

Posted 29 days ago

Job description

The Technical Services Manager is a hands-on leadership role responsible for setting technical standards, resolving complex support issues, and developing team capabilities across IT service management, end-user computing, infrastructure and networking, as well as cybersecurity and compliance. This role combines strong technical expertise in service management and end-user support with collaborative leadership to guide infrastructure and security initiatives while coaching and developing a high-performing technical support team.


Competencies:

Nimble Learning

Collaboration

Customer Focus

Instills Trust

Action Oriented

Demonstrates Courage

Persuasion

Decision Quality

Manages Conflict

Optimizes Work Processes

Business Insights

Builds Effective Teams

Drives Engagement

Ensures Accountability

Communication

Strategic Mindset

Financial Acumen

Balance Stakeholders

Manages Complexity


Essential Responsibilities:

The following essential functions represent the primary work performed; however, other responsibilities could be expected that are not detailed here but fall within the scope of this role.

  • Build authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives our values every day (Integrity, Dependability, Connection, Action, Growth)
  • Set technical standards for excellence, retain hands‑on expertise, and step in as needed to support as a senior escalation point.
  • Run IT service management on FreshService and report against availability, response, resolution, and satisfaction targets.
  • Own endpoint, device, identity, and Microsoft 365 standards.
  • Provide technical leadership for infrastructure, networking, and cloud support; own backup and disaster recovery testing.
  • Execute the operational side of the cybersecurity framework and support compliance.
  • Build security and infrastructure capability across the team through proactive coaching and training.
  • Manage vendors, licensing, and the operational budget within targets.
  • Partner with cross-functional teams to proactively resolve process inefficiencies.
  • Ensure consistent adherence to SOPs, workflows, and escalation processes as well as consistent execution of work across team members and locations.
  • Lead, manage, and develop the Technical Services team:
    • Maintain an active and visible presence with the team, providing day‑to‑day support and clear communication to build strong, cohesive teams and effective reporting relationships.
    • Develop, implement, and consistently apply standard policies and processes to drive efficiency, clarity, and operational excellence across the team.
    • Model a continuous improvement mindset and actively empower team members to identify opportunities, implement improvements, and drive positive change.
    • Establish clear expectations and measurable goals aligned with strategic plans, and ensure accountability for meeting quality, performance, and delivery standards.
    • Manage performance and support career development, including providing timely feedback, coaching, and taking corrective action when necessary.
    • Maintain professional competence and role‑related expertise, staying current on best practices, skills, and knowledge required for effective leadership.
    • Ensure effective staffing levels by proactively planning for current and future needs, developing succession plans, and actively participating in recruiting and talent selection efforts.

Minimum Skills, Abilities, and Requirements:

  • Bachelor’s degree in IT, Computer Science, or related field, or equivalent combination of education and relevant experience.
  • Minimum of 7 years in IT operations, infrastructure, or technical support, including at least 3 years leading a team.
  • Holistic understanding of computing, endpoint management, and Microsoft 365/identity (Entra ID, Intune).
  • Working knowledge of infrastructure and networking (servers, LAN/WAN, firewalls/VPN, cloud) sufficient to lead remediation and coach team members.
  • Practical cybersecurity experience: MFA, endpoint protection, backup/DR, and audit-driven remediation.
  • Experience managing to SLAs and metrics as well as a track record of mentoring technical staff and raising team capability.
  • Proven track record of implementing and executing continuous improvement projects and leading organizational transformation.
  • Capable of prioritizing and executing department specific Enterprise IT strategy in an independent and timely manner.
  • Strong business acumen and ability to think strategically to contribute toward organizational planning.
  • Strong written and verbal communication skills, with the ability to present information clearly, professionally, and persuasively to customers and/or internal partners.
  • Creative and results oriented mindset with the ability to collaborate with others to identify and solve issues, make proactive recommendations, and lead through influence.
  • Ability to travel to Trafera sites as necessary.

Preferred:

  • Certifications such as ITIL, CompTIA Security+/Network+, or Microsoft (MD-102/AZ-104).
  • Experience supporting a distributed, nationwide organization.
  • Exposure to PCI-DSS or SOC 2, and to device/imaging environments.

Technology and Systems:

  • ITSM platform (FreshService preferred)
  • Entra ID
  • Intune
  • Microsoft 365