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Job Description:

Title: Performance and Tracking Program Specialist
Classification: Non-Exempt

Salary: $50,000/year
Scope of Position: The Performance and Tracking Program Specialist will receive guidance and direction from the Performance Manager and Area Managers and any newly designated special projects and/or special initiatives under Performance and Tracking. The Program Specialist supports Workforce Solutions operations by ensuring the accuracy, consistency, and integrity of program data across all service lines. This role plays a critical part in maintaining compliance, generating performance insights, and supporting data-informed decision-making.
Essential Functions:
Enter, review, and validate customer records, case notes, and service data in internal systems
Perform cross-system audits to ensure data accuracy and resolve discrepancies
Develop and run system queries to support program operations and performance tracking
Generate data reports and dashboards to support internal reviews and program analysis
Support compliance monitoring efforts by preparing documentation and assisting with corrective actions
Collaborate with program and operations teams to improve data collection processes and protocols
Ensure data governance standards are upheld in alignment with board and regulatory requirements
Leverage technology tools to streamline documentation, reduce errors, and improve reporting efficiency
Other opportunities as available
Education and Experience Requirements:
Bachelor's degree in business administration, public administration, information systems, data management, or a related field; OR equivalent combination of education and relevant experience
At least 2 years of experience in data entry, reporting, auditing, or performance tracking
Proficiency with Microsoft Excel and other data management tools
Strong attention to detail and accuracy in handling data
Ability to analyze information, identify discrepancies, and resolve issues
Strong written and verbal communication skills
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Commitment to confidentiality, compliance, and data integrity
Must have reliable transportation to and from the worksite and other required locations
Job Ad
Performance and Tracking Program Specialist
Gulf Coast Region
Do you have a passion for making a difference in someone's life? Are you looking for an opportunity to use your skills, experience, and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then the Performance and Tracking Specialist position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
As a Performance and Tracking Program Specialist, you are responsible for supporting Workforce Solutions operations by ensuring the accuracy, consistency, and integrity of program data across all service lines. This role plays a critical part in maintaining compliance, generating performance insights, and supporting data-informed decision-making.
Essential Functions:
Perform cross-system audits to ensure data accuracy and resolve discrepancies
Develop and run system queries to support program operations and performance tracking
Support compliance monitoring efforts by preparing documentation and assisting with corrective actions
Collaborate with program and operations teams to improve data collection processes and protocols
Ensure data governance standards are upheld in alignment with board and regulatory requirements
Leverage technology tools to streamline documentation, reduce errors, and improve reporting efficiency
Education and Experience Requirements:
Bachelor's degree in business administration, public administration, information systems, data management, or a related field; OR equivalent combination of education and relevant experience
At least 2 years of experience in data entry, reporting, auditing, or performance tracking
Proficiency with Microsoft Excel and other data management tools
Strong attention to detail and accuracy in handling data
Ability to analyze information, identify discrepancies, and resolve issues
Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Commitment to confidentiality, compliance, and data integrity
Must have reliable transportation to and from the worksite and other required locations
About EDSI:
EDSI is a progressive, forward-thinking, family-owned company that is B Corp Certified. Bring your expertise to EDSI where you can live our values of Show Up, Smile, and Support every day!

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.