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Revenue Operations Manager

Location: New Braunfels, TX

Position Type: Full Time

Salary Range: $90,000.00 - $115,000.00

Travel Percentage: Up to 25%

Company Summary

LCPtracker, Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. LCPtracker has offices in New Braunfels, TX, Orange CA, and Fenton, MI, and helps government agencies and prime contractors meet Davis-Bacon/prevailing wage compliance requirements on projects backed by federal, state, and/or local funding. Thousands of clients and over 100,000 contractors use LCPtracker for their certified payroll and construction site compliance needs. LCPtracker has been recognized year after year since 2017 as one of the “Best Places to Work” in Orange County by the Orange County Register.

Position Summary

The Revenue Operations Manager is responsible for optimizing revenue generation across sales, marketing, and customer success. This role owns the go-to-market (GTM) operating engine—driving alignment, improving processes, managing systems, and delivering data-driven insights to accelerate predictable revenue growth. This role plays a key part in ensuring data accuracy, tracking key metrics, and providing insights that improve revenue efficiency and alignment between teams. This is a highly cross-functional role that partners with Sales, Marketing, Customer Success, Finance, and Leadership to improve performance, visibility, and scalability across the revenue funnel.

Primary Duties and ResponsibilitiesRevenue Strategy & Planning

• Partner with GTM leadership to define and operationalize revenue targets, KPIs, and forecasting models
• Support annual planning and goal setting
• Develop scalable processes that support growth across verticals and market segments

Sales & Pipeline Operations

• Own pipeline management processes, including pipeline/data hygiene and stage definitions
• Identify and address pipeline gaps, conversion bottlenecks, and deal velocity issues
• Establish and enforce deal qualification standards to support successful implementations, accelerate adoption, and promote ongoing success with LCPtracker by helping align customer needs, product fit, and solution scope prior to sale
• Evaluate channel partnership attribution and partner performance

Marketing & Lead Management Alignment

• Define and enforce lead lifecycle stages (MQL → SQL → Opportunity → Closed Won)
• Analyze campaign performance and attribution to improve ROI and pipeline contribution
• Analyze and report on lead performance by vertical and market segment

Customer Lifecycle & Expansion

• Partner with Customer Success and Account Management to optimize renewal and expansion processes
• Track and improve metrics such as retention, churn, LTV, and expansion revenue
• Implement lifecycle programs to increase product adoption and upsell opportunities

Systems & Data Management

• Ensure data integrity across systems, including account, lead/contact, and opportunity data
• Build dashboards and reporting to provide real-time visibility into funnel performance

Analytics & Reporting

• Deliver executive reporting on pipeline, bookings, ARR, CAC, and funnel conversion metrics
• Identify trends and provide actionable insights to improve GTM efficiency
• Support board-level and investor reporting as needed

Process Optimization & Enablement

• Design and document scalable SOPs for sales, marketing, and CS processes
• Lead or assist with playbook creation to support GTM efficiency and growth across Sales, Marketing, and Customer Success

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Core Competencies

• Data-driven decision making
• Cross-functional leadership and Influence
• Process design and systems thinking
• Attention to detail and auditing
• Process optimization
• Ability to translate strategy into execution

Work Environment

This position performs its duties from the New Braunfels, TX office. The role operates in a professional office environment and routinely uses standard office equipment such as computers, phones, mobile devices, and related technology.

Physical Requirements

While performing the functions of this job, the employee is regularly required to sit; frequently required to talk and hear, use hands and fingers to type, scroll and use computer equipment. The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer and multiple screens; extensive reading; visual inspection of text/data in both print and electronic forms.

Position Type and Expected Hours of Work

This is a full-time exempt position. Days and hours worked are dependent on business needs and workload. General availability during regular business hours, Monday through Friday, is expected. Based on the candidate and/or position, a hybrid work arrangement may be considered; however, a minimum of three (3) or more days per week in the office is required to support executive collaboration, leadership presence, and cross-functional engagement. Some flexibility is allowed. Occasional evening and weekend work may be required as job duties demand.

Travel

There is no major travel requirement for this position. However, infrequent travel may be necessary to visit remote office(s), attend conferences/industry events, etc. Attendance at our corporate Staff Retreat is required. This event is a 2-3-day retreat. Attendance at our annual User Conference as assigned.

Salary Range

The salary range is $90,000.00 - $115,000.00 annually. Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Benefits

• Paid Time Off
• 10 Paid Holidays
• Phantom Stock
• 401k Plan with up to 4% company match
• Medical Benefits (Health, Vision and Dental)
• Life Insurance (company paid)
• Long-Term Disability and Short-Term Disability (company paid)
• Employee discounts and perks program

Equal Opportunity Employer

LCPtracker participates in the E-Verify Program. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual’s employment eligibility to work in the United States. View the attached notices, available in English and Spanish, for important information regarding the E-Verify program. LCPtracker, Inc. is an equal opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity. LCPtracker, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances. LCPtracker is committed to the full inclusion of all qualified individuals. In keeping with our commitment, LCPtracker will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact the LCPtracker Human Resources Department at HR@lcptracker.com.

Qualifications

• Bachelor’s degree in Business, Analytics, Finance, Marketing, or a related field (or equivalent experience)
• 5+ years of experience in Revenue Operations, Sales Operations, Marketing Operations, or a related analytical role
• Strong understanding of SaaS metrics (ARR, LTC/CAC, churn, NRR, etc.)
• Salesforce experience as a business user (required), including reports and dashboards
• Strong Excel or Google Sheets skills (formulas, pivot tables, data analysis)
• Experience supporting CRM data integrity and reporting processes