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Tourism Manager Jobs in Rochester, MI (NOW HIRING)

Simon Property Group, Inc.

Coordinator, Marketing

Novi, MI · On-site

$39K - $54K/yr

This role involves implementing community-based programs, managing local and tourism marketing initiatives, fostering positive retailer and community relations and handling SBV administrative duties.

SPG Administrative Svcs. Ptr.

Coordinator, Marketing

Novi, MI · On-site

$39K - $54K/yr

This role involves implementing community-based programs, managing local and tourism marketing initiatives, fostering positive retailer and community relations and handling SBV administrative duties.

Prime Outlets

Coordinator, Marketing

Novi, MI

$39K - $54K/yr

This role involves implementing community-based programs, managing local and tourism marketing initiatives, fostering positive retailer and community relations and handling SBV administrative duties.

American Cruise Lines

Excursions Director

Detroit, MI · On-site

Bachelor's Degree in hospitality, tourism, or event management is preferred. * Proficiency in Microsoft Office Suite applications. * Enthusiasm, confidence, and a can-do attitude. * Strong public ...

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Tourism Manager information

What are the typical challenges a tourism manager faces when balancing guest satisfaction with operational efficiency?

Tourism Managers often juggle the need to provide exceptional guest experiences while also maintaining budgetary constraints and efficient operations. Challenges may include managing staff schedules during peak seasons, handling unexpected changes such as weather disruptions, and adapting to diverse guest needs. Effective communication and problem-solving skills are essential, as the role frequently requires quick decision-making and collaboration with departments like marketing, catering, and event planning. By staying organized and fostering a strong team environment, Tourism Managers can successfully balance these demands and ensure both guest satisfaction and smooth operations.

What are the key skills and qualifications needed to thrive as a tourism manager, and why are they important?

To thrive as a Tourism Manager, you need strong organizational skills, a background in hospitality or tourism management, and typically a bachelor’s degree in a related field. Familiarity with booking systems, customer relationship management (CRM) software, and analytics tools is important for efficient operations. Excellent communication, leadership, and problem-solving abilities help you manage teams and deliver exceptional guest experiences. These skills ensure smooth business operations, satisfied customers, and the ability to adapt to the dynamic nature of the tourism industry.

What does a tourism manager do?

A Tourism Manager is responsible for promoting and developing tourism opportunities within a specific region or organization. They coordinate marketing campaigns, collaborate with local businesses and government agencies, and manage events or packages that attract visitors. Their role often involves researching market trends, improving visitor experiences, and ensuring sustainable tourism practices. Tourism Managers also oversee budgets, staff, and partnerships to boost the economic impact of tourism in their area.

What is the difference between Tourism Manager vs Travel Coordinator?

AspectTourism ManagerTravel Coordinator
CredentialsBachelor's degree in tourism, hospitality, or related field; certifications like Certified Travel Associate (CTA)High school diploma or equivalent; some roles may prefer certifications like Certified Travel Associate (CTA)
Work EnvironmentHotels, resorts, tourism boards, travel agencies, event venuesTravel agencies, corporate travel departments, tour operators
Employer & Industry UsageTourism boards, hospitality companies, event organizersTravel agencies, corporate clients, tour companies
Common Search & ComparisonFocuses on managing tourism projects, marketing, and destination promotionFocuses on booking, itinerary planning, and client coordination

The main difference is that a Tourism Manager oversees tourism operations, marketing, and destination promotion, while a Travel Coordinator handles client bookings, travel arrangements, and itinerary planning. Both roles require knowledge of the travel industry, but their responsibilities and work environments differ.

What cities near Rochester, MI are hiring for Tourism Manager jobs? Cities near Rochester, MI with the most Tourism Manager job openings:
Tourism Manager jobs near you

Coordinator, Marketing

Simon Property Group, Inc.

Novi, MI • On-site

$39K - $54K/yr

Part-time

Re-posted 3 days ago

Simon Property Group rating

7.9

Company rating: 7.9 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

77th of 202 rated real estate companies

Job description

Job Location:
Twelve Oaks Mall
PRIMARY PURPOSE:
The Marketing Coordinator collaborates closely with the Director of Marketing/Business Development and Mall Manager to develop and execute mall marketing programs. This role involves implementing community-based programs, managing local and tourism marketing initiatives, fostering positive retailer and community relations and handling SBV administrative duties.
PRINCIPAL RESPONSIBILITIES:
The successful candidate's responsibilities will include, but not be limited to:
  • Act as a liaison for tenants, conveying SBV initiatives such as Tourism Initiatives, Events, and special promotions.
  • Collaborate closely with the Director of Marketing to formulate and implement a cohesive social media strategy and goals across platforms such as Instagram, TikTok, Facebook, and Twitter. Track metrics, experiment with new methods, and foster audience growth and engagement.
  • Monitor, respond to, and cultivate community feedback on social media using available tools like YEXT to enhance engagement and customer loyalty.
  • Adhere to policies and procedures related to each marketing department initiative within the center.
  • Assist in on-site management of center events, promotions, and sponsorships, including pre and post-event follow-up. Implement platform programs professionally and promptly, contributing to result measurement.
  • Maintain a polished appearance of common areas, including marketing materials, signage, and displays, ensuring all information is current and relevant.
  • Aid in marketing initiatives targeting both tenants and customers to enhance the center's overall perception.
  • Contribute to the execution and coordination of the property-wide Customer Service Initiative, collaborating with various departments.
  • Actively participate in community-centric events, networking, and community outreach efforts.
  • Manage collateral by assisting in the ordering, installation, and removal associated with events, promotions, and sponsorships.
  • Provide administrative support by completing and submitting reports, recaps, and surveys related to center events, promotions, and sponsorships.
  • Support administrative elements and approvals of sponsorship/event deals, including contracting, deal entry, proof of performance, payment collection, contract renewal, revenue forecasting, and reporting.
  • Increase retailer participation in corporate and local events, including tourism programs and coupon book promotions.
  • Offer assistance to co-workers and other departments as requested by the supervisor, participating in team meetings and efforts to achieve the center's goals.
  • Assist in the preparation of contracts and purchase orders.
  • Manage the mall website, oversee Social Media communications, create retailer newsletters, and develop collateral material.
  • Keep abreast of industry trends, monitor emerging platforms, and analyze competitor activities.
  • Play a pivotal role in the marketing team by providing advice and contributing to marketing strategies, tourism programming, and retailer integration.
  • Support DMBD & ADMBD in coordinating materials, presentations, and preparations required for trade shows.
  • Increase retailer participation in Tourism initiatives, such as FAMS, Community events, and Concierge events.
  • Act as the primary contact for Shop and Stay Packages, Group Tours, and Programs with hotels.
  • Assist in Tour Operator follow-up, outreach, and coordination for tourism vouchers with clients.
  • Track and analyze tourist traffic, including groups and free independent travelers.
  • Coordinate Group/Tourism Programs and FAM/Property Tours, collaborating with ADMBD in all aspects.
  • Offer assistance to co-workers and other departments as requested by the supervisor, participating in team meetings and efforts to achieve the center's goals.

MINIMUM QUALIFICATIONS:
  • College degree preferred
  • 3 years of experience in sales, sponsorship, strategic marketing, event management, and budgeting
  • Knowledge of retail management, marketing, tourism, social media or communication
  • Ability to handle multiple projects simultaneously
  • Well-developed oral and written skills
  • Sound fiscal management and budgeting skills
  • Excellent word processing, Excel, and Power Point skills
  • Flexibility to work varied schedules including weekends and evenings
  • Bilingual is a plus

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