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Tour Operations Manager Jobs in Ketchikan, AK (NOW HIRING)

Kawanti Adventures

Flight Coordinator

Ketchikan, AK · On-site

$20 - $25/hr

Station Manager Job Summary: The Flight Coordinator is responsible for scheduling, directing, and ... Maintain contact with tour operations. * Responsible for keeping work area clean and organized.

Kawanti Adventures

Marketing Associate

Ketchikan, AK · On-site

... Tour Manager, and all Tour Managers across the organization while maintaining alignment with ... Works effectively with operations, sales, and leadership teams. * Adjusts quickly to changing ...

Allen Marine Tours

Port Engineer

Ketchikan, AK · On-site

$70K - $125K/yr

The Port Engineer manages all maintenance and repairs of vessel equipment and machinery. The ... Arrive one and a half hours before tour departures to consult with crew to resolve mechanical ...

Allen Marine Tours

Dock Representative

Ketchikan, AK · On-site

$39K - $45K/yr

Direct and assist passenger movement between cruise ship and tour embarkation. * Collect tickets ... Customer relationship management experience Traits and Characteristics for Dock Representative To ...

Allen Marine Tours

Dock Representative

Ketchikan, AK · On-site

$16 - $19/hr

Direct and assist passenger movement between cruise ship and tour embarkation. * Collect tickets ... Customer relationship management experience Traits and Characteristics for Dock Representative To ...

US Navy

Chaplain

Ketchikan, AK

... operational environments while protecting the free exercise of religion for all service members ... What to Expect An initial three year active duty tour upon commissioning with the opportunity for ...

All JobsTour Operations JobsTour Operations Manager JobsTour Operations Manager Jobs in Ketchikan, AK

Tour Operations Manager information

See Ketchikan, AK salary details

$33K

$67.5K

$126K

How much do tour operations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for tour operations manager in Ketchikan, AK is $67,477.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $82,400.00 per year, depending on experience, location, and employer.

What does a tour operations manager do?

A Tour Operations Manager is responsible for overseeing the planning, organization, and execution of travel and tour packages. They coordinate with travel agents, suppliers, and customers to ensure smooth logistics, including transportation, accommodation, and itineraries. Their role often includes managing budgets, handling customer inquiries or complaints, and ensuring all tours meet quality and safety standards. Overall, they play a key part in delivering enjoyable and seamless travel experiences for clients.

What are the key skills and qualifications needed to thrive as a tour operations manager, and why are they important?

To thrive as a Tour Operations Manager, you need expertise in itinerary planning, logistics coordination, and a solid background in travel and tourism, often supported by a relevant degree or diploma. Familiarity with reservation and booking systems, global distribution systems (GDS), and CRM software is typically required. Excellent communication, leadership, and problem-solving skills help you manage teams and address client needs effectively. These competencies ensure seamless tour execution, high customer satisfaction, and efficient business operations in a competitive industry.

What are some common challenges faced by tour operations managers, and how can they be addressed?

Tour Operations Managers often encounter challenges such as coordinating logistics across multiple destinations, handling last-minute changes, and ensuring high customer satisfaction. Effective communication with suppliers, proactive contingency planning, and strong organizational skills are key to overcoming these obstacles. Building strong relationships with local partners and maintaining flexibility in itineraries also help manage unexpected issues, ensuring smooth tour experiences for clients.

What is the difference between Tour Operations Manager vs Tour Coordinator?

AspectTour Operations ManagerTour Coordinator
ResponsibilitiesOversees entire tour operations, manages staff, plans logistics, and ensures customer satisfaction.Assists with tour arrangements, handles bookings, and supports the operations team.
Required SkillsLeadership, planning, problem-solving, and industry knowledge.Customer service, organization, communication skills.
Work EnvironmentOffice-based with site visits, managing teams and vendors.On-site during tours, coordinating logistics and guest needs.
CertificationsTourism or hospitality management certifications often preferred.Customer service or hospitality certifications beneficial.

The Tour Operations Manager typically holds a broader leadership role, overseeing all aspects of tour planning and execution, while the Tour Coordinator focuses on supporting logistics and guest services. Both roles require industry knowledge and customer service skills, but the manager has greater responsibility for overall success.

Tour Operations Manager jobs near you
Infographic showing various Tour Operations Manager job openings in Ketchikan, AK as of August 2026, with employment types broken down into 80% Full Time, and 20% Temporary. Highlights an 100% In-person job distribution, with an average salary of $67,477 per year, or $32.4 per hour.

Administrative Assistant - Tours

Cape Fox Corporation

Ketchikan, AK • On-site

$23/hr

Full-time

Re-posted 3 days ago

Job description

Job Title
Administrative Assistant - Tours
Job Description
Cape Fox Tours is seeking an experienced Administrative Assistant to support the exciting area of Tours within Cape Fox Corporation. The CFT Administrative Assistant (AA) provides direct administrative and operational support to the Tours General Manager. The AA ensures smooth daily operations by coordinating schedules, supporting staff communication, maintaining documentation, assisting with customer interaction, and handling routine administrative functions. The Administrative Assistant is a key supporter in helping the Tours General Manager oversee tour operations, retail support, and guest experience.
The typical work schedule would involve starting at either 7 or 8 AM and working until 3 to 5 PM depending on the day. The position might require driving to various tour sites to assist with deposits, supply pick ups, and deliveries, and other errands for managers.
When in the office, tasks typically would include occasional phone calls with vendors and partners plus scheduling, food/beverage ordering, sales (processing, correspondence, confirming, etc.), and emailing correspondence with ships.
This position is seasonal until October 31. The hourly rate for this position has been established at $23 to 25.
The above rate represents the company's good faith and reasonable estimate of the possible compensation at the time of posting. This job will be posted until filled or withdrawn.
Duties include:
  • Utilize knowledge of Company Policies and Procedures.
  • Provide administrative support to the Tours General Manager, including scheduling, correspondence, and routine communication.
  • Assist with coordinating daily, weekly, and seasonal work schedules for tour and retail staff.
  • Help prepare, organize, and maintain departmental documents, reports, and logs.
  • Support onboarding tasks by assisting with completion and submission of new-hire paperwork.
  • Maintain accurate records such as employee files, work permits, inventory logs, and operational documents.
  • Assist with general supervision tasks by relaying information, following up on assignments, and supporting staff communication on behalf of the General Manager.
  • Support the setup, organization, and closing procedures related to tours and retail operations.
  • Assist with customer inquiries, guest service support, and resolving routine customer issues.
  • Support the Tours General Manager with community engagement and communication with local businesses or partners.
  • Help prepare materials for training, staff meetings, and operational updates.
  • Track and organize inventory documentation, supplies, and necessary departmental resources.
  • Help maintain and update standard operating procedures, job descriptions, and internal guidelines.
  • Provide general office support including filing, data entry, calendar organization, and internal communication.
  • Perform other duties as assigned to support tour operations and administrative needs

Travel Requirements
0 - 10%
Job Requirements
  • High school diploma required, some college preferred.
  • 1 - 3 years of administrative, office support, or hospitality / tourism experience
  • Valid Driver's License and good driving record required
  • Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
  • Knowledge of company policies and procedures.
  • Strong organizational abilities with an ability to develop and establish record and file keeping procedures.
  • Ability to operate computer and proficient with MS Office applications.
  • Ability to multi-task daily and be adaptable in a fast-paced, dynamic environment.
  • Must maintain confidentiality and be reliable.

Category
Hospitality / Tourism: Restaurant, Lodge
Location
Ketchikan - Ketchikan, AK 99901 US (Primary)
Education
Some College Coursework Completed

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