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Tour Operations Manager Jobs in Edison, NJ (NOW HIRING)

City of New York

Tour Commander

Brooklyn, NY · On-site

$100K - $125K/yr

ACS manages community-based supports and foster care services, and provides subsidized child care ... This work assignment is at a secure detention facility which is a 24/7 operation. The work schedule ...

EliseAI

Workplace Operations Associate

New York, NY · On-site

We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay ... Manage office inventory, supplies, snacks, beverages, and company swag, ensuring the workplace ...

Highgate Hotels

Hotel Mgr

Manhattan, NY

Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas ... Develop managers for future advancement through competency training and corporate sponsored ...

M Social Downtown

Hotel Mgr

Manhattan, NY · On-site

$150K - $160K/yr

Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas ... Develop managers for future advancement through competency training and corporate sponsored ...

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Tour Operations Manager information

See Edison, NJ salary details

$32.1K

$65.7K

$122.7K

How much do tour operations manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for tour operations manager in Edison, NJ is $65,693.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $80,200.00 per year, depending on experience, location, and employer.

What does a tour operations manager do?

A Tour Operations Manager is responsible for overseeing the planning, organization, and execution of travel and tour packages. They coordinate with travel agents, suppliers, and customers to ensure smooth logistics, including transportation, accommodation, and itineraries. Their role often includes managing budgets, handling customer inquiries or complaints, and ensuring all tours meet quality and safety standards. Overall, they play a key part in delivering enjoyable and seamless travel experiences for clients.

What are the key skills and qualifications needed to thrive as a tour operations manager, and why are they important?

To thrive as a Tour Operations Manager, you need expertise in itinerary planning, logistics coordination, and a solid background in travel and tourism, often supported by a relevant degree or diploma. Familiarity with reservation and booking systems, global distribution systems (GDS), and CRM software is typically required. Excellent communication, leadership, and problem-solving skills help you manage teams and address client needs effectively. These competencies ensure seamless tour execution, high customer satisfaction, and efficient business operations in a competitive industry.

What are some common challenges faced by tour operations managers, and how can they be addressed?

Tour Operations Managers often encounter challenges such as coordinating logistics across multiple destinations, handling last-minute changes, and ensuring high customer satisfaction. Effective communication with suppliers, proactive contingency planning, and strong organizational skills are key to overcoming these obstacles. Building strong relationships with local partners and maintaining flexibility in itineraries also help manage unexpected issues, ensuring smooth tour experiences for clients.

What is the difference between Tour Operations Manager vs Tour Coordinator?

AspectTour Operations ManagerTour Coordinator
ResponsibilitiesOversees entire tour operations, manages staff, plans logistics, and ensures customer satisfaction.Assists with tour arrangements, handles bookings, and supports the operations team.
Required SkillsLeadership, planning, problem-solving, and industry knowledge.Customer service, organization, communication skills.
Work EnvironmentOffice-based with site visits, managing teams and vendors.On-site during tours, coordinating logistics and guest needs.
CertificationsTourism or hospitality management certifications often preferred.Customer service or hospitality certifications beneficial.

The Tour Operations Manager typically holds a broader leadership role, overseeing all aspects of tour planning and execution, while the Tour Coordinator focuses on supporting logistics and guest services. Both roles require industry knowledge and customer service skills, but the manager has greater responsibility for overall success.

Tour Operations Manager jobs near you
Infographic showing various Tour Operations Manager job openings in Edison, NJ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 14% Part Time, 3% Temporary, 3% Contract, and 1% Nights. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,693 per year, or $31.6 per hour.

Specialist, Additional Services

Lindblad Expeditions

New York, NY • On-site

$65K - $72K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

WHO WE ARE
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world's most remote and pristine locations on our fleet of 20 ships, and are committed to ensuring our guests experience the "Exhilaration of Discovery".
 
 
 

JOB SUMMARY 

Join us as our Specialist, Additional Services (SAS), where you'll be essential in crafting unforgettable guest experiences. In this dynamic role, you'll manage and confirm guest requests for additional cruise services, ensuring every detail is executed flawlessly. Collaborating closely with vendors and internal teams, the SAS will ensure timely communication, accurate reporting, and efficient inventory management.

The ideal candidate is highly organized, detail-oriented, and passionate about providing exceptional support to guests and travel advisors. If you thrive in a fast-paced environment and are dedicated to creating extraordinary experiences, this is the perfect opportunity for you.

 

ESSENTIAL DUTIES 

 

Inventory Management

  • Manage contract terms related to attrition, cancellations, and inventory release directly with vendors, and mitigating financial exposure to the organization.
  • Monitor and action guest waitlists for additional services in priority order, based on established guidelines.
  • Process and confirm guest requests for additional services (e.g., hotel stays, internal air arrangements, upgrades) in a timely manner.

Vendor & Internal Communications

  • Serve as a primary liaison between Additional Services team and external vendors via a shared email inbox, managing requests for upgrades, service cancellations, and inventory modifications.
  • Coordinate with internal departments via shared and personal email to facilitate guest service requests in a timely manner.
  • Maintain and regularly update assigned Knowledgebase documentation related to hotel and air procedures, ensuring accuracy and usability across teams.

Manifests

  • Generate, review, and distribute detailed manifests, including hotel rooming lists and air service manifests, to vendors and internal field partners in a timely and error-free manner.

Misc.

  • Collaborate with Seaware Analysts, Pre/Post Product Managers and Voyage Project Managers to implement programming changes in Seaware, ensuring that guest records reflect accurate programing and any newly added services.

 

 

MINIMUM QUALIFICATIONS

  • 3+ years of experience in travel, hospitality, guest services, reservations, inventory management, or a related operational role.
  • Experience managing time-sensitive guest or customer requests involving reservations, inventory, upgrades, cancellations, or service changes.
  • Experience working directly with external vendors and internal stakeholders to coordinate services and resolve operational issues.
  • Demonstrated ability to manage inventory commitments, deadlines, cancellations, and/or contractual terms while minimizing financial or operational exposure.
  • Experience preparing and reviewing detailed operational reports, manifests, rooming lists, reservations, or similar documentation where accuracy is critical.
  • Strong organizational and prioritization skills with the ability to manage multiple requests, deadlines, and stakeholders simultaneously.
  • Excellent written and verbal communication skills, including professional communication with guests, travel advisors, vendors, and internal teams.
  • Strong attention to detail and demonstrated ability to identify discrepancies and resolve issues before they impact the customer experience.
  • Proficiency with Microsoft Office, including Excel and Outlook, and demonstrated ability to learn reservation, inventory, or operational systems.
  • Ability to work independently while collaborating effectively within a cross-functional team.
 

PREFERRED QUALIFICATIONS

  • Experience within the cruise, expedition travel, tour operations, hotel, airline, or luxury travel industry.
  • Experience coordinating pre/post travel arrangements, hotel accommodations, air services, transfers, or other ancillary travel products.
  • Experience with Seaware or a comparable cruise reservation/inventory management platform.
  • Familiarity with vendor contracts, including attrition, cancellation terms, inventory release dates, and service-level requirements.
  • Experience maintaining SOPs, knowledgebase materials, or other operational documentation.
  • Experience working in a high-volume environment with changing priorities and time-sensitive guest needs.
$65,000 - $72,800 a year
New York: $65,000 - $72,800 annual base salary.
 
Seattle: $31.25-$35 per hour, equivalent to approximately $65,000 - $72,800 annually based on a 40-hour workweek. This position is classified as non-exempt in Washington and is eligible for overtime pay in accordance with applicable law.
 
OUR BENEFITS
Travel benefits for employees and their family 
Voyage of Discovery trips for employees to travel as guests  
Health insurance including Medical, Dental, Vision  
401(k) plan with employer match  
Long-Term Disability, Life & AD&D Insurance
Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care  
Pre-Tax Commuter Benefit  
7-8 Paid Holidays
1 Floating Holiday Options 
Up to 15 days of vacation (pro-rated per anniversary year)
Parental Leave
Sick/personal days per city & state ordinance
Pet Insurance discount
 
Hybrid Work Schedule
Positions based in our New York and Seattle offices follow a hybrid work schedule, requiring employees to work in the office Tuesday through Thursday, with the option to work remotely Monday and Friday. Candidates must reside within reasonable commuting distance of their designated office.
 
Communication Skills 
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos.   Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor. 
 
PHYSICAL DEMANDS 
While performing the duties of this job, the employee is frequently required to sit, talk and hear.  The employee will also be required to write and type.  The employee is occasionally required to stand, walk, and reach with hands and arms.  
 
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
 
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant's location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
 
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
 
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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